Liberty Auto Plaza

I'll preface this by saying that I had agreed upon a price for the vehicle, with all fees and taxes included, prior to walking in there. After test driving two different 2007 Nissan Sentras, I had ma price for the vehicle, with all fees and taxes included, prior to walking in there. After test driving two different 2007 Nissan Sentras, I had made my decision on the car I wanted. Throughout this part of the process, Eddie in sales was very nice (of course). Naturally, any and all agreements leading up to the purchase of the car didn't matter to the Liberty Auto Plaza people, as they were still trying to drive up the price beyond what I was willing to pay. After settling on a price (keep in mind we're talking totals here, not sticker), Eddie tries to sneak in a $750.00 "mist" service that was essentially a car wash and an air freshener. Naturally, I flipped out and demanded my keys back (stupid me, I gave him my keys for my trade in), until he gave in and no longer tried to charge me for washing the car. However, he did make a last-ditch effort at tacking this cost on by sending in a voluptuous (in other words, top heavy), Liberty Auto employee to talk to me about it to see if she could convince me otherwise. I'm not a testosterone-laden teenager, so I did not relent. When we finally make it to the finance portion, Eddie tells me to wait outside of the finance office while he talks to Tony the finance guys privately. This takes about a half hour to 45 minutes. I can't think of a better way to build distrust with your customer than to have a private conversation about your customer's money with him there. When it finally comes time to sign the financial docs, I'm being hurried along by Tony the finance guys, though I meticulously evaluate every line item. I see a $2000.00 charge for an additional warranty I had not agreed upon (there was about a 1500 dollar warranty / certification attached to the vehicle I had agreed upon). Once again, I flip out, and am proud to say I made Tony sweat through his white shirt. The charge was eventually removed and I walk out with a good (not great) deal on my car. This in addition to getting low balled on the Volvo I traded in. Finally looking forward to getting out of there, I wind up waiting an hour to drive my car off the lot. The keys were on Eddie's desk, but he was out with another client. I asked several other salesmen to help me, but NOT ONE WOULD GET OFF HIS CHAIR TO GRAB KEYS FROM EDDIE'S DESK FOR ME. NOT ONE! An hour...to get keys... The icing on the cake was the fact that I left my IPass (toll road pass) in my used car when I traded it in. It took Eddie a week to ship it to me even though he found it and had it on his desk the day after I left. The experience lasted about 8 hours. I'm satisfied with my vehicle and satisfied with what I paid for it, but I worked way too hard to get it to that point and would never, ever, set foot in this dealership again. More

I have purchased two cars from Liberty Auto and each experience has been a good one. I really trust and value the service at Liberty Auto. The sales people are very pleasant and efficient. I would buy n experience has been a good one. I really trust and value the service at Liberty Auto. The sales people are very pleasant and efficient. I would buy next car there. I wish however the rates for certain parts were not so expensive. All in all, I feel comfortable bringing my car for services. More

Great experience sales Steve and finance department manager. I look foward to my next purchase from this dealership - Close to my house for service and friendly staff A+ manager. I look foward to my next purchase from this dealership - Close to my house for service and friendly staff A+ More

Shopped at over 10 dealerships and the saleman and manager at Liberty were the most knowledgable and helpful! I have had my new Kia Optima for several months now and really like it. manager at Liberty were the most knowledgable and helpful! I have had my new Kia Optima for several months now and really like it. More

Always availabe and helpful, making good suggestions and helping with my tough schedule.LOVE MY VW BUG CONVERTIBLE--almost 8 years old now! If this were not my last car, I would buy another bug at Liberty b helping with my tough schedule.LOVE MY VW BUG CONVERTIBLE--almost 8 years old now! If this were not my last car, I would buy another bug at Liberty because of the care and service. Eve More

I own a 2000 VW Beetle so it has been a long time since I bought it. I am rating service over 11 years. Bill Barnicle is great with service. I always rate him tops. I also tell VW if he leaves I will leav bought it. I am rating service over 11 years. Bill Barnicle is great with service. I always rate him tops. I also tell VW if he leaves I will leave. He knows what he is doing. Mike Sperry is also great. Don't ever lose these two men. They know service. I am a female and trust them. More

Bought my VW convertible from Liberty in 2004. Have always taken it there for service. Bill and Mike are hands down the best service guys I have ever dealt with!! They go out of their way to help me. always taken it there for service. Bill and Mike are hands down the best service guys I have ever dealt with!! They go out of their way to help me. I had a lot of electrical issues with my bug when it was still under warranty and they kept at the problems and eventually they were fixed. Too bad that every time my car needs work it is something major!! I plan on buying another VW from Liberty just to have Bill and Mike handle the service work on my car! More

When I bring my Murano in for service it is ready for me to pick it up at the promised time and they always wash my car. Their service center department works together as a team. I've never been disapoint to pick it up at the promised time and they always wash my car. Their service center department works together as a team. I've never been disapointed with the quality of work and there is always a person to meet and greet me when I drop off or pick up my SUV. I am totally satisified with this dealership. More

freindly sales rep explained features of all vehicles I freindly sales rep explained features of all vehicles I looked at not pushy,let me alone to decide knowledgable, walked me through the features o freindly sales rep explained features of all vehicles I looked at not pushy,let me alone to decide knowledgable, walked me through the features of the vehicle I purchasd and showed me how to operate some of the advanced ones(bluetooth) More

Very friendly employees. Car was served on time and with no additional problems and returned in clean condition. Waiting period was acceptable and as promised. Horst Fatschel no additional problems and returned in clean condition. Waiting period was acceptable and as promised. Horst Fatschel More