Liberty Auto Plaza

Worst car buying experience. I was there for over 5 hours and still dealing with the after mat of buying Nissan from them. They have yet to register my car with the state. Therefore, I have now own a car tha and still dealing with the after mat of buying Nissan from them. They have yet to register my car with the state. Therefore, I have now own a car that is useless because it cannot be legal driven without a current plate I paid for at the dealership. The salesman was horrible at the time of the purchase and tried to sale me an suv I had already said no to because it was scratched all over the place, when it was supposed to be new. Steve, Ricardo, and Jared were the worst people to deal with. Would never return or recommend. I am now having to sue this dealership. More

ZERO stars for Liberty Kia ... DO NOT recommend this place!!!! Not only was the saleswoman rude and condescending, she got an attitude every time I questioned anything. She had to leave the room about place!!!! Not only was the saleswoman rude and condescending, she got an attitude every time I questioned anything. She had to leave the room about 30 times to "get an answer" to literally EVERYTHING I asked. Then most of the time, she didn't come back with an answer anyway. Their so called finance dept did nothing but try to rail me on financing and price, and I wasn't allowed to see any paperwork to take time to look over what the details were. They tried to lie about Kia's financing terms, as well as my interest rate. I ended up going elsewhere, got the SAME EXACT car, for far less price, a super low interest rate, and at a $60 PER MONTH LESS payment than what these people were trying to rail me with. The other dealership threw in a Kia rebate as well as the low interest rate terms (0.9%). The general manager of Liberty Kia definitely needs to re-train his staff in honesty and attitude on how to treat customers. This woman talked to us like we were unintelligent morons ... we obviously walked out. As we were walking out, we could hear her very loudly complaining about how we aren't going to do it now and how she wasted her time ... it echoed throughout the dealership it was so loud. Extremely unprofessional and dishonest dealership. I'll never go back and neither will my significant other ... who is a doctor btw ... who loves to buy cars ... bad move on your part. You should be careful how you treat people. More

If there was a way to give NEGATIVE stars I definitely would!!!! This dealership doesn't deserve 1 single star. After endless phone calls trying to get everything figured out before we would have to drive would!!!! This dealership doesn't deserve 1 single star. After endless phone calls trying to get everything figured out before we would have to drive almost 3 hours one way (out of state). The night before we had the financing figured out, vehicle picked out and we were told it would be cleaned and ready for us to sign for the paperwork and leave 20-30 minutes tops once we arrived. Well, 45 minutes away we confirmed that everything is still in place and to ask for our salesman once we arrived. When we arrived the vehicle was "magically sold".no body knows how or why it was sold from under us. After spending 2 hours at this dealership we left with no answers, no vehicle and told ehhh, you're near Chicago so just go out to eat. I'm sorry we have a 2 and 3 year old in the car that have been so good and patient. We wouldn't drive 3 hours one way to go out to dinner. ABSOLUTELY WORST EXPERIENCE EVER!!! we were told to call back Monday-so like fools we did..nothing has came or been done to resolve this issue. We were promised a gas card...guess what never got that either. Such a joke of a dealership!!! More

I don't work at other dealers nor do I get paid to write reviews. His is a brutally honest review of my experience at this dealer. Stay away from this dealer. Do not hand in the downpayment before you see reviews. His is a brutally honest review of my experience at this dealer. Stay away from this dealer. Do not hand in the downpayment before you see the finance person and work out the final numbers with him/her. Don't give too much detail about your profession/work/income. The more you give them this info they will figure out how much they can rip you off on the purchase. They try to get this info out of you in the beginning in the introduction phase by being very nice and sweet. 1.They put a decent price on their website to get you to the dealer. 2.Once I got there they told me that I can only buy that car if you finance with them. 3. The car salesperson added an extra 960 dealer fee(not the documentation, tax, title, or registration fee) to the car. 4. They took me and my dad across Miluakee Ave to the Kia dealer to do the paperwork. 5. At one point of negotiation the car salesman was literally swearing/cussing and being condensing when we caught the extra 960 fees. More

Q helped me get a car with all the features I was looking for! He was friendly, funny, and compassionate dealing with someone with not so great credit. Thank you Q! I look forward to working with you in the for! He was friendly, funny, and compassionate dealing with someone with not so great credit. Thank you Q! I look forward to working with you in the future! More

Dealer did not honor the internet prices quoted by Jose of their own dealership. And sale associate Mike Cohn racially insulted me and my friend. of their own dealership. And sale associate Mike Cohn racially insulted me and my friend. More

I am in the market for a new vehicle and I visited liberty auto plazas kia web site to search. I found a great vehicle at a great price, and I requested for info on their web site. Immediately I got a liberty auto plazas kia web site to search. I found a great vehicle at a great price, and I requested for info on their web site. Immediately I got a response that said it was still available and they have three others at this price. The next day I get a text message saying that it's no longer available. This is false advertising and a waste of my time. I will take this as a sign of their business practices and I wouldn't trust them. More

I was contacted by someone at ‘this dealership asking if I wanted to turn in my leased vehicle early. I said sure but I would need to purchase a vehicle at the same time. I was quoted a price and was told t I wanted to turn in my leased vehicle early. I said sure but I would need to purchase a vehicle at the same time. I was quoted a price and was told they were offering 60 months free financing. I asked them to also quote another vehicle as well. Roger the salesman I was working with said he would get back to me. After waiting 3 days I left a message for someone to call me back. I was assured someone would call me on 10 minutes. Nothing. The next day I finally spoke with Roger again. Got the 2nd quote. I went to the dealership test drove the 2 vehicles and sat down to finalize the deal. All of a sudden there was no 0% financing at the quoted price. The vehicle would cost me an additional 3500. Talk about bait and switch. Worst customer service I have dealt with in a long time. If I didn’t return my clients calls after many days. I wouldn’t have them as clients. More

First time car buyer, great experience My wife and were first-time car buyers and we are very satisfied with the 2016 Mazda CX-5 that we purchased here. Q was a great help - he was organize My wife and were first-time car buyers and we are very satisfied with the 2016 Mazda CX-5 that we purchased here. Q was a great help - he was organized and ensured we were well taken care of when we test drove the vehicles we were interested in. He also took extra care to ensure all surfaces were sterilized throughout the process given the pandemic. He answered our questions honestly and was fair throughout the negotiation process. His boss, Greg, also conversed with us as negotiations came to a head and he was kind and level during the conversation. We came out of the process with a great deal and a car that we love. The staff also stayed after hours to ensure financing was finalized and we could drive the car off the lot that day. All in all, the process took about three hours and it didn't feel rushed or belabored. If you're looking for a trustworthy dealership with good prices not too far outside the city, I recommend checking this place out. More

I had a pleasant experience working with Q. I had a specific car in mind before I came into the dealership but I had mix feelings once I test drove the vehicle. Q was very professional and patient w specific car in mind before I came into the dealership but I had mix feelings once I test drove the vehicle. Q was very professional and patient with me. I looked at a few vehicles and Q worked with me until I had peace of mind. Overall I am pleased and I would recommend Q at Liberty Auto Plaza to my family friends and coworkers. More