Liberty Auto Plaza

I have used this dealership a number of times and I have oftentimes been frustrated by the service I have received and in turn the expectation by the dealership that they should receive an excellent rating. oftentimes been frustrated by the service I have received and in turn the expectation by the dealership that they should receive an excellent rating. If you rate the dealership with anything other than 5 stars, they take it as a personal attack. I rarely give anything a full five stars. More

I bought my Routan from this dealership and have been in 5 times for service since I've had it. I haven't had a positive experience yet. Closing the sale of my vehicle took more than 3 hours with no commu 5 times for service since I've had it. I haven't had a positive experience yet. Closing the sale of my vehicle took more than 3 hours with no communication from anyone why it was taking so long. During this process you will be confronted by someone from service with the worst opening line in the history of sales trying to get you to overpay for paint protection The dealership offers an online booking option for service appointments. No one at the dealership even reads these and they will have no idea why your car is in for service, nor will they fix what you asked them to fix. No one in the service department communicates with each other. One will tell you they will loan you a car but when you get there they won't be ready for you and they won't have a car for you. If the service department tries to contact you they won't call when they said they would call you or even at the number you provided them. Then heaven forbid you try to call them back and the person you talk to has no idea why you are calling, they can't help you and you wait for I guess the one person there that has a clue to call you back. Oh, and that is after you call and get the operator who will transfer you to the wrong department three times before you get through. For as many VW dealerships as there are in the Chicagoland area, this dealership should be making a better effort to try and satisfy their customers. You have a choice and your choice should be to go somewhere else. This is my 5th VW and I won't be back to this dealership unless I have to come back. After your visit they beg you to give them good reviews on their surveys but they have nothing to deserve any good grades. More

I bought 4 cars in the last 9 years from this dealership. I have owned VW's since 1968 both in this country and when I was overseas in Scotland in the service.Through all the cars I have owned and had servic I have owned VW's since 1968 both in this country and when I was overseas in Scotland in the service.Through all the cars I have owned and had serviced, I find that Liberty Auto Plaza,hands down, are the best I have come across. Starting with going into the Sales area, you can see the knowledge of the sales staff, in particular, Tom Sullivan, whom sold us our most recent purchase, a Tiguan,that he was trained right in answering all the specific questions that I asked him about the car. He knew his stuff.I would recommend anybody that is in the area to stop by and see the great deals they offer and will work with you to get the car you want. Mike and Bill in the service dept are the most professional service personnel I have come across in all my years. I have been bringing my cars in to the service dept since 2002.Always when I call, they will work with my schedule to get the car serviced and I always had a good experience with this dealership.You will feel very welcome when you stop at the service desk. You should stop by and see how this dealership is outstanding. You will be pleased. More

I have had my W8 wagon serviced by Liberty for over 8 years. I have continued to have my car serviced there even after the warranty expired because they are always friendly, courteous, and considerate of years. I have continued to have my car serviced there even after the warranty expired because they are always friendly, courteous, and considerate of my time. They ask me when is convenient for me rather than telling me when they might be able to fit me in. If they tell me that they will call me, they do. The car is ready when they say it will be. This is distinctly different than other dealers that I recently visited with my wife's car. Wish I could have all my auto service needs taken care of by Liberty! More

I bought my car at this dealer 5 years ago and have it serviced there all the time. When purchasing, I remember that they worked with me to get the payment I wanted. The service team is always friendly, serviced there all the time. When purchasing, I remember that they worked with me to get the payment I wanted. The service team is always friendly, honest and up front. I'll go there again for my next VW. More

I had a completely pleasant experience purchasing my New Beetle from this dealer. The salesperson didn't just try to convince me that I wanted something that was already on your lot. He was very helpful in Beetle from this dealer. The salesperson didn't just try to convince me that I wanted something that was already on your lot. He was very helpful in finding exactly the car I wanted. The financing agent was also very helpful in securing our financing. He gave us a great rate. I would definitely use this dealership again when I'm ready to purchase a new car. More

I had no luck finding exactly the Murano that I wanted, the right color in and out, the right options and the right trim package. I had spoken with 5 dealerships, all of them claimed that car could not be the right color in and out, the right options and the right trim package. I had spoken with 5 dealerships, all of them claimed that car could not be found or ordered. Jeff from Liberty Nissan had it driven in from downstate and had it waiting for me, washed and ready to go, right here in town. It was close to a miracle that it was also priced as if it came right off his lot. I am still grateful for that level of service. More

I have never been so emotionally attached to a service center in all my life. When I call to schedule a service, all I have to do is mention my first name, and Bill/Mike recall the car specifics. (It took center in all my life. When I call to schedule a service, all I have to do is mention my first name, and Bill/Mike recall the car specifics. (It took me much longer to distinguish the difference between their voices.) As busy as the center always is, it is a rare occasion when my call is not personally answered by those two guys behind the counter. Once there, all business is prompt, clean and crisp, with every courtesy thought out, offered, and delivered with such sincerity you would think everyone actually believes the whole "happy customer" philosophy. They are eager to specifically explain what is happening in your car (I even saw them bring out a car part when they were talking with another customer), and are very respectful when providing options. I get the shuttle service frequently (for my work in Lincolnshire), but on days I work remotely, I like to hang out in the waiting area. It's nearby the receiving desk, so you get to feel a part of the hustle and bustle (unless you want to pay attention to the TV or play room (read: quiet work phone area). You realize that they don't just interact with you good-naturedly as a front, but conduct all their business with associates the same way. I once dropped my car off for a service; I had broken some obscure part of it, and they promptly offered me a shiny Toureg "rental" (except I didn't actually have to pay for it) since they had to keep it overnight. They didn't even mind when I preferred to keep it over the weekend rather than rush back on the Friday. Did I mention the shuttle guys are great? They're guys off the shop floor that will talk about their day (if you are as talkative as I apparently am) and respect your quiet on your more reflective days. They also demonstrate a healthy dose of the same good-natured consideration. Absolutely favorite service center ever. I moved south to Villa Park over a year ago, am slowly learning the local service centers, and I only snuck north once (or twice) to squeeze in one last service(s). After four and a half years of blissful service, it's a tough act to follow. Amazing service. Amazing. More

We had an emergency breakdown away from home; Liberty took care of it where our dealer couldn't/wouldn't/didn't - replaced the engine- no charge since VW picked up the tab. We had struggled along with a took care of it where our dealer couldn't/wouldn't/didn't - replaced the engine- no charge since VW picked up the tab. We had struggled along with a sludge problem for years. VW finally took responsibility since this was a common problem for the '01 Passat (and other years I understand). Our local dealer was protecting VW, I guess; Liberty did us better. More

I am so pleased with all aspects of Liberty Auto Plaza. Larry has been so helpful along with the service people and finance. Everyone is friendly and knows their role well. I would certainly recommend them Larry has been so helpful along with the service people and finance. Everyone is friendly and knows their role well. I would certainly recommend them. I love my car !! Larry made sure that it fit my needs, wants and budget. More