Liberty Auto Plaza

My check engine light was coming on and the engine was bogging down every time I'd hit the gas. We took the car (a 2005 Nissan Altima) to several auto/service places. All of whom found a "problem" but wit bogging down every time I'd hit the gas. We took the car (a 2005 Nissan Altima) to several auto/service places. All of whom found a "problem" but within 24 hours the check engine light was back on and the engine was bogging down again. I called Liberty Auto Plaza and they got me in the same day. They shuttled me to and from their location and found and fixed the actual problem in less than two hours. It's been months and I haven't had a problem since. The service was outstanding. And the employees I worked with we're helpful and informative and never made me feel like I was just a girl who clearly knew nothing about the way the engine worked. I would go back to Liberty Auto Plaza in a heartbeat. More

I purchased a vehicle from liberty auto plaza in 2008. At that time, the economy wasn't in good shape but I bought a Nissan frontier anyways. Looking back I wouldn't have changed a thing. I love my truck. Th that time, the economy wasn't in good shape but I bought a Nissan frontier anyways. Looking back I wouldn't have changed a thing. I love my truck. The purchase process was fast and efficient. I got a better deal on my truck than I would have ever figured I could get. The salesman and financial manager were easy to work with and very friendly. I'm a Nissan fan for life and will mostly likely only purchase from liberty auto plaza in the future. More

I went here for a standard 3000 mile maintenance for my Nissan 350z. I had a single instruction for them. "Don't touch my wipers". I use Rainex Latitudes, and was in fact going to purchase a rear wi Nissan 350z. I had a single instruction for them. "Don't touch my wipers". I use Rainex Latitudes, and was in fact going to purchase a rear wiper at Target while I waited (my wife had her car there for this purpose). I got back and guess what? They replaced my rear wiper with a crap dealer wiper and charged me for it. I took the wiper off and threw it away and put on my Rainex Latitude. How could this be a mistake? It said clearly on the invoice what my instructions were. I verbally told the person taking receipt of my car my instructions. When I brought this up with the cashier, she was rude beyond belief. The maintenance staff had already went home for the day. After I complained, the maintenance supervisor called and snarled a message demanding I call him on my voice mail. It's not about the cost, I couldn't care less about a $15 wiper. It's about the way they choose to do business. I will never be back, and they can keep their $15. And it's a hell of a way to do business in a recession. The dealerships do nothing but whine, and yet this is how they treat people. To further enforce that I am but a number to them, they sent me a mass emailing asking me to come to this site and report a positive experience about them. Is solitication of this kind even allowed by DealerRater? So congratulations, here it is. Completely clueless.... More

Mike is amazing. He takes the time to explain what needs to be done and what can wait. I've been getting my car serviced there for over 5 years. Great service every time! to be done and what can wait. I've been getting my car serviced there for over 5 years. Great service every time! More

I was referred to Liberty by my Credit Union and was able to work out a very fair deal with Brad over the phone and through a few emails. It was easy process and Brad was great to work with. We drove away to work out a very fair deal with Brad over the phone and through a few emails. It was easy process and Brad was great to work with. We drove away from the dealership with the exact car we wanted at the price we agreed to. It was very refreshing and we had a great buying experience. More

My wife and I bought a used 2010 Nissan Rogue. She was 40 weeks pregant at the time, so we didn't spend a lot of time inspecting every nook and cranny of the car. When we arrived home, we found an empty 40 weeks pregant at the time, so we didn't spend a lot of time inspecting every nook and cranny of the car. When we arrived home, we found an empty Moutain Dew bottle, receipts for Dunkin Donuts, and other random scraps of paper. The floor boards were also not clean. I called and left a voicemail with the sales manager and never received a call back. After 3 days, I reached the GM of the dealership and after explaining what happened above, he set up an appointment for the Rogue to be detailed at no charge and provided a loaner car. Overall, I would recommend this dealership due to its customer service. I previously purchased an Altima from the same dealership in 2009. More

I had a great experience with Liberty Auto Plaza. We were able to negotiate a price we were very satisfied with, and got a great price for our trade in. They made it easy. able to negotiate a price we were very satisfied with, and got a great price for our trade in. They made it easy. More

First, it's important to mention that I purchased a new Kia from this dealership in late 2002, and at THAT time had an overall good experience. Warranted service was acceptable, though not without a few h Kia from this dealership in late 2002, and at THAT time had an overall good experience. Warranted service was acceptable, though not without a few hiccups through the years. However, my last (empahasis on LAST) experience at this dealership made an indelible impression resulting in my decision to never deal with them again. To make a long story as short as possible, I discovered that neither the dealership nor the company will make a good faith effort to honor a warranty claim they can get out of by simply denying what any reasonable person would call "common sense." They did this by denying warranty coverage for an engine problem that over a two week period (that the vehicle was at the dealership) went from telling me it would be a straightforward R/R (Remove and Replace) to insisting that I should spend $500 (above the $115 or so I was already committed to just to drop off the vehicle) to tear down and inspect the engine to see if the problem was covered. Nevermind that they had already indicated that their mechanic had stated it was an "internal problem" covered by the warranty. So what was the sticking point? Regular maintenance (or oil changes, to be specific). I do a lot of my own basic service on my vehicles, and although I provided them with receipts going back more than two years (the length of time the dealership told me to provide) to show oil and filter purchases, they claimed that I couldn't prove the products had been used on my Kia! Never mind that my other vehicle is a Ford diesel truck that doesn't use the same type of oil! Why else would I buy oil (Mobil One synthetic, btw) and filters (over many years) for my Kia that could not be used in any other vehicle I owned? According to the dealership, unless I could show them receipts from an actual service center (with odometer readings and dates) they would not honor the warranty. A logbook and my purchase receipts would not be enough... Ridiculous! Now, I will admit that I didn't have as much documentation with me as I would have liked, but the idea that a thorough do-it-yourselfer with complete receipts and history could be so easily rejected is, in my opinion, a dismal failure on the part of both the dealership and the car company to provide honest, good, customer service. The dealer could have saved me two weeks of being jerked around simply by telling me from the get-go that there was no way my warranty claim would be approved. Instead, they played "reindeer games" that resulted in more bad feelings generated than would otherwise have been the case. They lost more than one customer as a result, because I will tell everyone I know why they should avoid Libery Auto Plaza, and be wary of Kia when it comes to warranty issues. For comparison, I had some serious issues with my Ford diesel that resulted in the truck being at the dealership for almost six months. Sounds bad until you find out that the Ford dealership bent over backward to accomodate me with loaner cars and service credits (Ford, not the dealership) even refunded me a very significant dollar amount for "lost use of my vehicle!" That truck is now running beautifully and I will happily purchase another Ford vehicle from THAT dealership when the time comes. Customer service and an honest effort to solve any problems that arise is key to repeat business. Libery Auto Plaza (and Kia) doesn't seem to understand that. One last thing ... I want to thank Liberty Auto Plaza for contacting me and asking me to provide a good review here. Thanks to their efforts to "pad" this website with positive reviews I am able to tell you why you should avoid walking through their doors. You would think that the dealership would have the common sense to make sure they don't ask their unsatisfied customers for help, but then they didn't use common sense in handling my warranty claim so why should they use any intelligence now? More

Awesome place! John M. took great care of me and Jeff in service did a wonderful job as well! I would definitely recommend this dealership!!!! service did a wonderful job as well! I would definitely recommend this dealership!!!! More

Great dealer, customer focused and very interested in me as a peron and customer. Service has been outstanding and they use technology to schedule appts as well as reminders for my appts. I have purcahsed as a peron and customer. Service has been outstanding and they use technology to schedule appts as well as reminders for my appts. I have purcahsed three vehicles from Liberty Nissan and will do so when I need another car. More