Liberty Auto Plaza

First, it's important to mention that I purchased a new Kia from this dealership in late 2002, and at THAT time had an overall good experience. Warranted service was acceptable, though not without a few h Kia from this dealership in late 2002, and at THAT time had an overall good experience. Warranted service was acceptable, though not without a few hiccups through the years. However, my last (empahasis on LAST) experience at this dealership made an indelible impression resulting in my decision to never deal with them again. To make a long story as short as possible, I discovered that neither the dealership nor the company will make a good faith effort to honor a warranty claim they can get out of by simply denying what any reasonable person would call "common sense." They did this by denying warranty coverage for an engine problem that over a two week period (that the vehicle was at the dealership) went from telling me it would be a straightforward R/R (Remove and Replace) to insisting that I should spend $500 (above the $115 or so I was already committed to just to drop off the vehicle) to tear down and inspect the engine to see if the problem was covered. Nevermind that they had already indicated that their mechanic had stated it was an "internal problem" covered by the warranty. So what was the sticking point? Regular maintenance (or oil changes, to be specific). I do a lot of my own basic service on my vehicles, and although I provided them with receipts going back more than two years (the length of time the dealership told me to provide) to show oil and filter purchases, they claimed that I couldn't prove the products had been used on my Kia! Never mind that my other vehicle is a Ford diesel truck that doesn't use the same type of oil! Why else would I buy oil (Mobil One synthetic, btw) and filters (over many years) for my Kia that could not be used in any other vehicle I owned? According to the dealership, unless I could show them receipts from an actual service center (with odometer readings and dates) they would not honor the warranty. A logbook and my purchase receipts would not be enough... Ridiculous! Now, I will admit that I didn't have as much documentation with me as I would have liked, but the idea that a thorough do-it-yourselfer with complete receipts and history could be so easily rejected is, in my opinion, a dismal failure on the part of both the dealership and the car company to provide honest, good, customer service. The dealer could have saved me two weeks of being jerked around simply by telling me from the get-go that there was no way my warranty claim would be approved. Instead, they played "reindeer games" that resulted in more bad feelings generated than would otherwise have been the case. They lost more than one customer as a result, because I will tell everyone I know why they should avoid Libery Auto Plaza, and be wary of Kia when it comes to warranty issues. For comparison, I had some serious issues with my Ford diesel that resulted in the truck being at the dealership for almost six months. Sounds bad until you find out that the Ford dealership bent over backward to accomodate me with loaner cars and service credits (Ford, not the dealership) even refunded me a very significant dollar amount for "lost use of my vehicle!" That truck is now running beautifully and I will happily purchase another Ford vehicle from THAT dealership when the time comes. Customer service and an honest effort to solve any problems that arise is key to repeat business. Libery Auto Plaza (and Kia) doesn't seem to understand that. One last thing ... I want to thank Liberty Auto Plaza for contacting me and asking me to provide a good review here. Thanks to their efforts to "pad" this website with positive reviews I am able to tell you why you should avoid walking through their doors. You would think that the dealership would have the common sense to make sure they don't ask their unsatisfied customers for help, but then they didn't use common sense in handling my warranty claim so why should they use any intelligence now? More

Awesome place! John M. took great care of me and Jeff in service did a wonderful job as well! I would definitely recommend this dealership!!!! service did a wonderful job as well! I would definitely recommend this dealership!!!! More

Great dealer, customer focused and very interested in me as a peron and customer. Service has been outstanding and they use technology to schedule appts as well as reminders for my appts. I have purcahsed as a peron and customer. Service has been outstanding and they use technology to schedule appts as well as reminders for my appts. I have purcahsed three vehicles from Liberty Nissan and will do so when I need another car. More

I purchased my new Nissan Altima in 2008 from Gary and the buying experience as well as the subsequent service visits could not have been any better. I chose to buy my vehicle from Gary, because both of m the buying experience as well as the subsequent service visits could not have been any better. I chose to buy my vehicle from Gary, because both of my parents got theirs from Gary and after I bought mine, my brother also bought a car from him. We are a Nissan family, I swear, we should be in a Liberty Auto Plaza commercial... Each time I stopped in the dealership for any kind of service, they wash my car (which other dealerships don't do) and when I ask nicely, they even vacuum inside. communication prior to and after an appointment is stellar. They send email reminders before and satisfaction surveys after. I must say, their service department is certainly going above and beyond to make their customers feel comfortable and I never feel like they are suggesting a repair that is not needed. Nothing but compliments. More

The service department here is simply as good as it gets. Never a problem, always done correctly. The service is outstanding, but the attention by the sales people is equal. Never a problem, always done correctly. The service is outstanding, but the attention by the sales people is equal. More

Overall this was a fairly pleasant experience. I live in Chicago and needed something that is good on gas for my commute but wanted something slightly luxury as well. I searched online for a Volkswagen Pass Chicago and needed something that is good on gas for my commute but wanted something slightly luxury as well. I searched online for a Volkswagen Passat and found that Liberty had the lowest price out of all the surrounding dealerships. I literally test drove the car and purchased it on my lunch break. It was amazing how fast they worked me in and out of the dealership. I would for sure recommend them to anyone looking for a new or used foreign car. They even printed the clean CarFax. More

I felt the sales process was open and clear. I had priced vehicles on line and came to the dealer to view the vehicles. They did not try to sell me anything I di not want. The selection was okay but priced vehicles on line and came to the dealer to view the vehicles. They did not try to sell me anything I di not want. The selection was okay but they were willing to search other dealers for the color I wanted but I settled for one on the lot. The service people are generally friendly and concerned to make things right. I had some warranty work done and was able to get a loaner each time. I highly recommend them More

Don't really remember who I bought my 2007 Jetta from back in 2008, but I do remember the service guys, Bill and Mike. I have to admit since my warranty ran out, I don't go to the dealership for rep back in 2008, but I do remember the service guys, Bill and Mike. I have to admit since my warranty ran out, I don't go to the dealership for repairs because dealership prices in general are waaaaaay too high, but when I did go there, Bill and Mike were super friendly and helpful. It a credit to them that I can still remember their names. I am terrible with names. I would continue going to Liberty just for those guys if I could afford to! Kate More

I inquired about used xc70 and they gave good quote over I inquired about used xc70 and they gave good quote over the phone and in final stages closing the deal Steve -" The Manager" started playing the typ I inquired about used xc70 and they gave good quote over the phone and in final stages closing the deal Steve -" The Manager" started playing the typical dealer tricks and inflated the price by $2000. I agreed since I didnt have time to waste and they offered me $2000 for the trade-in which he claims $500 more than the his used car manager's appraisal !!. Later I showed a dent and few major scratches on the body of xc70,then he told me he will reduce it by another $300. After going back and forth, we agreed on a figure , then suddelnly "manager steve" ( I like to see his educational qualifications ) who is barely civilized told me my car is worth only $800 and he started in his abusive tone , he has no idea how to talk to people, his explanation was "if you find a defect in my car I will find a defect in your trade in "!!. I realized that I could not stand a cave man for long so I asked for his manager's contact details . He gave to me cursing "you people are like this " . Am still trying to figure out what that means so I have mail his manager to understand the "Libertyville Auto Plaza " language , By the way am not from a prominent race. You wont see place in America where customers are treated like crap More

Liberty Auto Plaza – Volkswagen Service is the most customer focused service department I have worked with in my 50 years of driving. The service managers are pro active in keeping you informed of ant customer focused service department I have worked with in my 50 years of driving. The service managers are pro active in keeping you informed of anticipated service needs, recalls, projected costs, available specials, etc. They make it a point of knowing your name and needs; working with your budget; making loaners or rides available; providing a comfortable waiting environment. Because of the service, we acquired a used vehicle there and found our salesman met the same high standards as service managers. More