Liberty Auto Plaza

Let's start with the good. Our salesman, Marco, was outstanding. Easy to get ahold of, helpful, kind, and courteous. If you have to so business with this dealership I would hig Our salesman, Marco, was outstanding. Easy to get ahold of, helpful, kind, and courteous. If you have to so business with this dealership I would highly recommend Marco. Now for the bad. This is one of those dealerships that are dreaded. They are out to mislead, misquote, misrepresent, and take advantage of at every opportunity. I believe a large brunt of this falls under the fault of their sales manager. We were literally forced to accept financing through them in order to be ALLOWED to purchase the car. Their rate was 2% over our own banks rate which we already had pre-approved. The sales manager said we had to do it because they get like "kohl's cash" when they create loans for their preferred lenders. Also we had a guaranteed offer for our trade in of $8,400 from another dealer and they offered $4,200. They upped it to $5,000 but give me a break. Overall awful experience, besides Marco. Unless you HAVE to buy through them like we did (rare car that only they had), DON'T! More

READ everything!!! If it does not look right, walk away!!! Do not let them rush you into signing. away!!! Do not let them rush you into signing. More

Charging more than MSRP on an order and lost a sale of a 2022 Telluride. Found a local dealer that would do it for MSRP. Extremely disappointed in the upcharge on something that literally took 5 minutes 2022 Telluride. Found a local dealer that would do it for MSRP. Extremely disappointed in the upcharge on something that literally took 5 minutes to complete. I called 15 dealers and the last one was the one and only one not overcharging the customer. More

This place cannot be trusted. Brought my leased Sorento in for service which was supposed to be complimentary. Paid for tire rotation because that was not part of the free service. When I returned for serv in for service which was supposed to be complimentary. Paid for tire rotation because that was not part of the free service. When I returned for service at 18k I needed new tires. Go figure! Brought it up to consumer affairs but they were no help. With that experience decided to go an independent mechanic for an oil change. He asked me if I ever had the oil changed. Another go figure! Don’t trust this dealership. More

Wish I looked at these before I bought a car from them. Salesman, Charlie lied multiple times and management didn't care. Bought a used 2020 Nissan Rouge, only had one key fob he said the fobs are on back Salesman, Charlie lied multiple times and management didn't care. Bought a used 2020 Nissan Rouge, only had one key fob he said the fobs are on back order for 6 months. First lie, I went to parts and Jonathan was super nice. Said he sold the last one the prior day but would have one for me in 2 days. He did! 2nd lie, I asked what do I do if we lose the key, he said download the Nissan Connect ap and you can unlock and drive your car to the dealership and they will give me a replacement. HMMM if you can give me a key then why not now? Those are for emergency. Lie 3, I called Nissan and they said the car is NOT equipped with that feature and is NOT up-gradable, factory install only. I had to bring the car back for front end work and I would pick up the key. The service department (Mat) is GREAT! Now the obvious, service couldn't bury the cost of the key and Charlie and the sales management team refused to give me the key. Management is next door to useless after they sell you the car. I had to dish out $300.00 for the key fob. Bottom line, buy anywhere else and get it serviced there! More

Friendly people who tried to be as helpful as possible and even continued to be friendly even after I told them I had purchased elsewhere. They actually congratulated me and wished me well. and even continued to be friendly even after I told them I had purchased elsewhere. They actually congratulated me and wished me well. More

Libertyville Nissan. Scuffed up my hub caps leaving marks all over, and didn't do anything about it. Cost me time and money. Offered to send some sort of paint so I could at least fix it myself (since they w all over, and didn't do anything about it. Cost me time and money. Offered to send some sort of paint so I could at least fix it myself (since they wouldn't), but never even sent it. Horrible experience with them. More

Made an appointment to see a car they didn’t have when I arrived. They blamed the Liberty Auto Nation website listings even though they work with that company. arrived. They blamed the Liberty Auto Nation website listings even though they work with that company. More

Simple question....."what incentives are included in that price?". "We can't tell you unless you come in". xxx?! It's 2021. I've bought 10 cars online without ever stepping foot in a dealership. No price?". "We can't tell you unless you come in". xxx?! It's 2021. I've bought 10 cars online without ever stepping foot in a dealership. Nonsense. More

Contacted the internet sales team to confirm the advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it he vehicle was not new, had thousands of miles, and on by the way, could not sell me that vehicle because of the general manager. but they could sell me something else that I did not ask for. My score for this dealer is minus five. More