Liberty Auto Plaza

Wish I looked at these before I bought a car from them. Salesman, Charlie lied multiple times and management didn't care. Bought a used 2020 Nissan Rouge, only had one key fob he said the fobs are on back Salesman, Charlie lied multiple times and management didn't care. Bought a used 2020 Nissan Rouge, only had one key fob he said the fobs are on back order for 6 months. First lie, I went to parts and Jonathan was super nice. Said he sold the last one the prior day but would have one for me in 2 days. He did! 2nd lie, I asked what do I do if we lose the key, he said download the Nissan Connect ap and you can unlock and drive your car to the dealership and they will give me a replacement. HMMM if you can give me a key then why not now? Those are for emergency. Lie 3, I called Nissan and they said the car is NOT equipped with that feature and is NOT up-gradable, factory install only. I had to bring the car back for front end work and I would pick up the key. The service department (Mat) is GREAT! Now the obvious, service couldn't bury the cost of the key and Charlie and the sales management team refused to give me the key. Management is next door to useless after they sell you the car. I had to dish out $300.00 for the key fob. Bottom line, buy anywhere else and get it serviced there! More

Friendly people who tried to be as helpful as possible and even continued to be friendly even after I told them I had purchased elsewhere. They actually congratulated me and wished me well. and even continued to be friendly even after I told them I had purchased elsewhere. They actually congratulated me and wished me well. More

Libertyville Nissan. Scuffed up my hub caps leaving marks all over, and didn't do anything about it. Cost me time and money. Offered to send some sort of paint so I could at least fix it myself (since they w all over, and didn't do anything about it. Cost me time and money. Offered to send some sort of paint so I could at least fix it myself (since they wouldn't), but never even sent it. Horrible experience with them. More

Made an appointment to see a car they didn’t have when I arrived. They blamed the Liberty Auto Nation website listings even though they work with that company. arrived. They blamed the Liberty Auto Nation website listings even though they work with that company. More

Simple question....."what incentives are included in that price?". "We can't tell you unless you come in". xxx?! It's 2021. I've bought 10 cars online without ever stepping foot in a dealership. No price?". "We can't tell you unless you come in". xxx?! It's 2021. I've bought 10 cars online without ever stepping foot in a dealership. Nonsense. More

Contacted the internet sales team to confirm the advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it he vehicle was not new, had thousands of miles, and on by the way, could not sell me that vehicle because of the general manager. but they could sell me something else that I did not ask for. My score for this dealer is minus five. More

Salesperson, Q, was personable, upfront and direct which we appreciated. He helped us through the process of purchasing a pre-owned car and made the experience a good one! we appreciated. He helped us through the process of purchasing a pre-owned car and made the experience a good one! More

Quinton was amazing! He gave us an awesome deal on a 2019 Kia Soul, was very helpful and patient with us. Will definitely recommend him and the whole team at this location! Kia Soul, was very helpful and patient with us. Will definitely recommend him and the whole team at this location! More

Worst experience with the sales manager. I went shopping without my fiancé and he told me “it was cool in today’s world I could shop for a car without a man”. This is 2021 and I couldn’t believe what I hear without my fiancé and he told me “it was cool in today’s world I could shop for a car without a man”. This is 2021 and I couldn’t believe what I heard. He lectured me on cutting out expenses on coffee to afford a few extra bucks a month on my car. If you want to buy a telluride, he’ll tell you it’s the hottest car on the market and try to charge you over $1000 per month. Do yourself a favor and visit Schaumburg Kia - they let me order exactly what I wanted for $600/month. I visited Liberty Kia in March and drove past this week (June) and the Tellurides they had then are still on the lot. These fools aren’t kidding anyone and they definitely aren’t selling those trucks! Figure it out and stop acting like women know nothing about cars. Will never buy another Kia from the Libertyville dealership again! More

We went in to Liberty Kia to test drive and purchase a new Kia Telluride. Long story short, don’t waste your time if you are going to buy a Telluride. Purchase from another Kia dealership. They will waste new Kia Telluride. Long story short, don’t waste your time if you are going to buy a Telluride. Purchase from another Kia dealership. They will waste your time. After asking what the price of 2 Tellurides were, they pencilled a deal that was $15k over list. The sales manager came over to give us his poor excuse for his price gauging. “Supply and demand”. So much for integrity and honesty. We will be purchasing elsewhere and we will be negotiating off the list price, not an inflated number like you’ll get at Liberty Kia. More