Liberty Buick

Service Team was at the Door, First Thing in the morning. Professional Check-In, plus the Coffee was ready. Appropriate Communication on Work to be done with amount of time planned. Work was completed per Professional Check-In, plus the Coffee was ready. Appropriate Communication on Work to be done with amount of time planned. Work was completed per Schedule. Car was washed and was clean inside. More

Pleasant, email reminders of service due, wait time is reasonable and service price seems competitive reasonable and service price seems competitive More

I am very pleased with the service I received at Liberty Buick, the staff is always friendly, professional, and the facilities is always clean. Service is quick and I feel like I’m getting White Glove servi Buick, the staff is always friendly, professional, and the facilities is always clean. Service is quick and I feel like I’m getting White Glove service. I want to say a special shout out to Colette Perrone, she is always amazing. More

Had 2nd oil change, everything went well, we had Jim Firth in the past for our service, he was wonderful, friendly, informative, and made you feel like he was definitely there for you regarding any pro Firth in the past for our service, he was wonderful, friendly, informative, and made you feel like he was definitely there for you regarding any problems or questions.. I have had Matt, and Phillip since I purchased my Encore Avenir last year, they were OK, but felt more communication, friendly and helpful with Jim Firth. They were cordial, not overly friendly, just doing there job, but certainly did't feel like they care one way or another handling my service. More

Liberty Buick has been our go to Dealership for nine years. We have never been disappointed with the service and results. Their professionalism is consistent!! years. We have never been disappointed with the service and results. Their professionalism is consistent!! More

I love the dealership. I purchased this vehicle from a different place, but because of the history I had with them, I bought my car to them for service. They are always tho I purchased this vehicle from a different place, but because of the history I had with them, I bought my car to them for service. They are always thorough and treat us well. Prices are high, but again, they are a dealership and the work they do is worth it. This last time I took my car in and asked for a loaner, they were not able to accommodate so they grabbed a tech to look at the problem and tell me what was wrong and what they fix was. We ordered the parts right there and I left with my car. They will call me when the parts get there and will get it fixed for me same day. We had a problem, they found a solution that cost me nothing. I love it. More

Collette in service greeted me promptly for my appointment. In addition to a needed oil change, they found that it was time for a new battery. That was installed and I was on my way. A very smo appointment. In addition to a needed oil change, they found that it was time for a new battery. That was installed and I was on my way. A very smooth and positive experience! Thank you. More

Liberty Buick servicing department always provides great customer experience and quality work. It is easy to schedule an appointment and get your car back in a timely manner. Collette is a professional, f customer experience and quality work. It is easy to schedule an appointment and get your car back in a timely manner. Collette is a professional, friendly and knowledgeable customer service representative. Thanks for all you do to help your customers. More

Matt Steigerwald was very professional and explained everything that the first service included. Only had a 40 min wait on complete service. Thank you, Matt everything that the first service included. Only had a 40 min wait on complete service. Thank you, Matt More

This is more of a public service warning than a review. Take your vehicle to any other service center instead of Liberty Buick. Here is my experience: I took my 2017 Buick to Liberty Buick due to he Take your vehicle to any other service center instead of Liberty Buick. Here is my experience: I took my 2017 Buick to Liberty Buick due to hearing a squeak that seemed to become more prominent while driving. I arranged to drop off my car on Saturday ahead of my Monday 8:30a appointment. I arrived at 11:30a and had to find a service advisor to assist me. There were no service advisors in the drop off area. The excuse I was given was “oh we are remodeling”. I’m not sure how remodeling keeps employees from performing their jobs. Monday came and went without a call from the dealership. I called Tuesday to inquiry as to the status of my car and was told the following: the water pump was leaking and needing to be replaced, all belts had failed, the engine mounts and transmission mounts needed to replaced along with the battery. Marie, the service advisor said all of this work would be $4,700! Oh and the original problem I came in with was “brake dust”. Then Marie said that it could take up to 72 hours to “reassemble” my vehicle. At that point I requested the service manager. I was transferred to several places and approximately ten minutes of hold music later I was talking to Scott Santos. Scott could have cared less about any of my concerns. He apologized that there was no service advisor to meet me upon my arrival. That was it. I did pick my car up the same day and took it to a trusted transmission shop. They “drove the xxxx out of it” and said the only thing that needs to be replaced is the battery. They said there is nothing wrong with the motor, the transmission, the brakes or anything else. The icing on the cake was Liberty Buick texted a day later saying they wanted to buy my car. Ha ha When you go to the dealership remember…these guys are paid on commission. They will always find something “wrong” so they make money. There was literally nothing wrong with my vehicle. If it was such a piece of junk, why would they have wanted to buy it? My Buick is the last year they made the Regal and is in immaculate condition with only 60,000 miles. They thought I was an idiot and would just write a check. Save yourself the grief and save your wallet from the abuse and go anywhere but this dealership! More