Colette Perrone
Colette Perrone at Liberty Buick
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Colette Perrone

Service Advisor

Liberty Buick

8737 W Bell Rd
Peoria, AZ 85382

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4.3
32 Reviews
4.3

32 Reviews

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32 Reviews of Colette Perrone

February 04, 2024

Dealership Rating
Employee Rating

Better than amazing, no pressure no tactics, simply genuine sales and appreciation for customers. I couldn’t have had a more pleasant experience More

by jeffeimers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2024

Liberty Buick responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Ed Trueblood

October 17, 2023

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Employee Rating

My sister (from out of town) and I were headed to my Granddaughters’ wedding when my car broke down. I thought for sure I was going to miss the most important day of her life. I called Liberty Buick a More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Sgro , Rodney

Oct 19, 2023

Liberty Buick responded

JJ, I appreciate your kind words about our service team. Thank you for choosing Liberty Buick for your vehicle needs. Sincerely, Ed Trueblood

August 07, 2023

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Good dealership with professional sales personal and service personnel. Purchasing a new Buick made easy More

by lmilham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 09, 2023

Liberty Buick responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Sincerely, Justin Sgro, General Manager

June 21, 2023

Dealership Rating
Employee Rating

We have had several terrible experiences with the Service Advisors, Managers Lack of support on warranty items. I had to reach out to GM to have them contact dealership to have them do the work on a brand n More

by skywater.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rodney, Edwin

Jun 23, 2023

Liberty Buick responded

Hello Mr. Skywater it was great to actually talk to you over the phone today. Again, I do apologize for not being here when you picked up your Encore GX after the work was performed, I had already left for the day. I did send up the request that we spoke about on the phone yesterday, my office team will have that out in the mail today so it should hit your mailbox next Tuesday or Wednesday. Please remember like we spoke about call or text me directly when you are ready for your next service appointment and I will personally schedule that detail for your vehicle. Please relay the message to your brother about my apologies and please have him reach out to me when he is ready for his next vehicle. Also, now that you have my personal cell phone number, please let me know if the replacement brakes start making any kind of noise so I can call the manufacturer and tell them about any issues. Again, I'm glad we got to connect; I believe communication is the first step to making sure customers stay happy! July 28th, 2023 will be my 25-year anniversary here at Liberty Buick and I personally get involved with EVERY issue or situation that comes about. I really strive on having the best customer satisfaction in the industry. We have hit "Dealer of The Year" 21 years in a row now and that is the most in Buick Gmc history this is also out of 2,400 Dealers across the country! I always take unhappy customers very, very seriously. Thank you so much for your time yesterday, see for your next oil change and detail. Sincerely, Justin Sgro, General Manager

April 27, 2023

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Employee Rating

Good, reliable service, but VERY expensive. $52 for an oil change when I being my own oil. Another GM dealership charges me only $25 with my own oil. Service Manager is very difficult to work w More

by buick owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Simon Mindrut , Sarah Kutcher

May 01, 2023

Liberty Buick responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Ed Trueblood

April 17, 2023

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Employee Rating

Colette is the best. She always takes great care of me and I trust her. More

by debbieliebman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Autumn Henderson

Apr 20, 2023

Liberty Buick responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Colette. Please let me know if I can do anything further to help. Sincerely, Justin Sgro, General Manager

February 23, 2023

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Employee Rating

Service department is always available and are very professional. Pleasant to work with is your standard. More

by Smartmoneyrad12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2023

Liberty Buick responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Ed Trueblood

February 19, 2022

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Employee Rating

This is a review of their service department. The car I brought in was the 2nd car I purchased from Liberty. Their service department was a big reason why I purchased another car from them. They More

by Gene K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 22, 2022

Liberty Buick responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Ed Trueblood

January 25, 2022

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Employee Rating

Since the moment when we make the call to inquire for the car that we like from the dealership, we were really happy and relax that we were at the right place to purchase a car. We ask many questions and Mr. More

by Maga
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Muecke

Jan 25, 2022

Liberty Buick responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Justin Sgro

September 15, 2021

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Employee Rating

Collette was totally professional and friendly in the service of my 2020 Enclave Avenir. She kept me posted on progress being made in service of vehicle so I knew what was going on. Collette is an exce More

by k.moriarity
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 16, 2021

Liberty Buick responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ed Trueblood

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