Liberty Chrysler Dodge Jeep Ram - Service Center

I have been a loyal customer to this dealership and service department for over a decade. Recently when I have brought my Jeep in to be serviced, I have dealt with Tony. His tone on both of the o service department for over a decade. Recently when I have brought my Jeep in to be serviced, I have dealt with Tony. His tone on both of the occasions I had to deal with him has been condescending and dismissive. Also, when I picked up my Jeep, there was a deep scratch on my car where it looks as though my car was backed into. This is upsetting to say the least.f More

Rick in Subaru Service went out of his way to help us with the AC repair. Service after the sale is one reason we have been Subaru customers since 2001. with the AC repair. Service after the sale is one reason we have been Subaru customers since 2001. More

Sales person was responsive and attentive without being overly aggressive or pushy. If he didn't know the answer to a question, he found out for me. overly aggressive or pushy. If he didn't know the answer to a question, he found out for me. More

Best service all the time. Justin is always so helpful and efficient. Only place I go for service. Justin is always so helpful and efficient. Only place I go for service. More

Very clean facility, nice waiting room, the video was cool. Rich my service advisor took care of my Outback. cool. Rich my service advisor took care of my Outback. More

They are always very helpful to me. They get my walker from the trunk and hold the door. They get my walker from the trunk and hold the door. More

Everything went exactly as was described to us and perfectly. Completion time much sooner than anticipated. perfectly. Completion time much sooner than anticipated. More

Clean and nice people. Al helped us out and Austin was also very helpful. Would suggest to others. Al helped us out and Austin was also very helpful. Would suggest to others. More

***UPDATE*** 5/15/2025 After presenting all the correspondence and documentation to the BBB, they have agreed I was a "customer" of Liberty Auto City, Liberty Jeep/Subaru/Chrysler (all their names) correspondence and documentation to the BBB, they have agreed I was a "customer" of Liberty Auto City, Liberty Jeep/Subaru/Chrysler (all their names). And have posted my negative review of Liberty Auto City at 1000 E Park, Libertyville. Per the BBB: "Thank you for contacting Your BBB serving Chicago and Northern Illinois. Your review has been posted." ***UPDATE*** 5/12/2025 The BBB has advised Liberty Auto City claimed I wasn't a customer and my review shouldn't be posted. Their website boasts about being "a company since 1965, family owned and operated," but my experience is contrary to caring about customer experience. ***UPDATE*** 4/1/2025 Spoke with manager, they say they weren't the owner when I brought in my car so they're not responsible. Same name, same location, same customers but not responsible. I wouldn't recommend to anyone a place you go to and they break your car and won't fix it. ***Original Review*** 3/15/2025 Terrible company. I took my Jeep Grand Cherokee here for an oil change and they called me to tell me the door was broken. I got there and the manager told me I must have driven in that way. The driver's door wouldn't even close. Now I couldn't drive it without air rushing in, door open chimes constantly ringing, error lights flashing on the dashboard, holding the door from opening at every turn. It was a mess. Maaco fixed the problem for $887 but Liberty wanted said the hinges were "tired". They wanted to charge me $3000 for a new door. The Liberty manager said they wouldn't pay for damage, said I was "crazy." More

I have found this dealership easier to work with than other dealers in the area. other dealers in the area. More