Liberty Ford Maple Heights

Accomodating and courteous. Everything was above board. Appreciated a follow up call a few days after the purchase. Everything was above board. Appreciated a follow up call a few days after the purchase. More

My salesman was terrific and handled the whole process very professionally . The finance person was great as well and found me another rebate. They work very well together! very professionally . The finance person was great as well and found me another rebate. They work very well together! More

Wonderful service from start to finish. They made everything seamless for me. I would recommended then to anyone They made everything seamless for me. I would recommended then to anyone More

Great salesmen! Worth the trip from Erie Pennsylvania. Will definitley keep them in mind for future vehicles. Worth the trip from Erie Pennsylvania. Will definitley keep them in mind for future vehicles. More

Requested accommodations were done by this dealership before my purchase and I was very satisfied. Thanks! before my purchase and I was very satisfied. Thanks! More

Matt. Very helpful and courteous. Great customer service and patience. Javon & Reggie as well. Thanx Very helpful and courteous. Great customer service and patience. Javon & Reggie as well. Thanx More

Efficient and honest. Good value willing to work with customer. Would buy from them again. Good value willing to work with customer. Would buy from them again. More

I received excellent, timely service from Matt. The entire process was seamless and very convenient. We purchased our lease car and we were able to do everything from home and home is 77 miles from The entire process was seamless and very convenient. We purchased our lease car and we were able to do everything from home and home is 77 miles from the dealership. More

Customers beware of the crooked service department! Took my truck in because the dome lights were staying on. I told them I disconnected the battery so that it would not be drained. David the service Took my truck in because the dome lights were staying on. I told them I disconnected the battery so that it would not be drained. David the service advisor tried to tell me that my battery was shot and the battery cable was corroded and both needed to be replaced at a cost of over $600. I had not had any problems with my battery at all. He said the battery would be $200 + $40 to install it and actually thought I was dumb enough to be charged a "BATTERY PROGRAMMING" fee of almost $200. He also claimed that they don't make battery cables for my truck anymore so they would have to make one at some price around $200 dollars too. I told he to go ahead and replace the cable but not the battery. He said they couldn't even do the diagnostic without replacing the battery. So I said I would just come and pick up my truck. They still charged me $407 for the cable and diagnostic that he said they "couldn't do". I don't think they even replaced the battery cable. It looks like they only put a new connector on and slapped a lot of electrical tape around it so you can't tell. If the cable had actually been replaced, there would not be any need for tape. And by the way he was lying about there not being cables made to fit my truck. Autozone had at least 5 different cables that would fit. And the connector cost around $5-$10. I think they purposely make the invoices so you can't figure out exactly what you are being charged for. But I certainly should not have been charged the $130 diagnostic fee because he said they could not do the diagnostic. And the original problem of my dome light was never even looked at. And I have not had any problems with my battery since picking up my truck. More

Best customer service. I am always comfortable while I am waiting. I have an home feeling. I am always comfortable while I am waiting. I have an home feeling. More