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Liberty Ford Parma Heights
Parma Heights, OH
210 Reviews
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Showing 210 reviews
Helpful February 28, 2023
Purchased car from Todd, picked up 2/23. Issues with them: poor approach from Todd, I had to ASK him if he worked there. Told me I COULD NOT get car inspected, I was told store policy. Reall Issues with them: poor approach from Todd, I had to ASK him if he worked there. Told me I COULD NOT get car inspected, I was told store policy. Really? While signing papwtwork I asked Yodd if car had manual. He replied- I don’t know- and kept on doing paperwork. Great effort Todd. I was handed what looked like a key ring by A J. I discarded it when I got home, turns out it was a hard drive for my paperwork. NEITHER Todd or A J approached me while closing and made it very clear what I was handed was a hard drive and it was important I know that. Poor communication. Left with fuel at half fuel, never bought a car that wasn’t totally full, passenger side windshield smeared, great detail job. I had to return the next day to get my replacement hard drive. A J went to far side of counter , then instead of walking to where I was standing he lobbed it to Todd, who dropped it on floor. Professionalism - NOT. IF NOT FOR PRICE OF CAR I WOULD HAVE WALKED OUT IN THE FIRST PLACE. Approach this place with caution. if Todd or AJ wish to dispute what I have written, by all means contact me. I’ll be happy to rehash the above in greater detail! More
by R.
Employees Worked With
A.j.
February 03, 2023
This place is horrible they are all liars and thieves please go some where else our car broke down twice in first month second time they kept it a month 4 months after we got the car back they didn't pay please go some where else our car broke down twice in first month second time they kept it a month 4 months after we got the car back they didn't pay the rental car company so they stole 270 dollars from my bank account liberty just keeps lying for 2 weeks now still don't have my money More
by Phillip Goff
Employees Worked With
John Ruper, Fred Schubert, Mike Mays, Ed McElhaney, Ken McBee, Paul LaRocco, Carlos Melendez, Matt Palffy, Dave Baker, Kyle McGuire
December 26, 2022
We have passed by Liberty Ford for years but haven't brought a car from them until now. Dennis Spisak greeted us as we walked in the door and showed us the car we had been researching. Took it for a tes brought a car from them until now. Dennis Spisak greeted us as we walked in the door and showed us the car we had been researching. Took it for a test drive and came back to purchase it (we had 4 others we wanted to test drive elsewhere). Dennis was helpful and made us feel right at home. We will definitely be a returning customer at Liberty Ford in Parma! More
by mmbaker6
Employees Worked With
Dennis Spisak
December 24, 2022
Thanks liberty Ford parma i have my Christmas gift, I know if I want another Ford, I will be back to liberty Ford parma, Thanks again know if I want another Ford, I will be back to liberty Ford parma, Thanks again More
by roblesjos
Employees Worked With
John Ruper, Paul LaRocco
December 24, 2022
Working with the staff is top tier. Made my purchasing experience wonderful. I want thank Mims(salesman) and everyone I worked with on my journey to buying the bronco. Made my purchasing experience wonderful. I want thank Mims(salesman) and everyone I worked with on my journey to buying the bronco. More
by ighodaroobasogie
Employees Worked With
Mims , Mark Dietrich, AJ Bruno, Matt Peters
November 30, 2022
Miquel Bautista was absolutely wonderful to deal with while purchasing my Escape at the end of my lease. He was fully prepared, professional and answered all of my questions. A pleasure to deal with while purchasing my Escape at the end of my lease. He was fully prepared, professional and answered all of my questions. A pleasure to deal with him. More
by buckeye622
Employees Worked With
Miguel Bautista
