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Liberty Ford of Fayetteville
Fayetteville, NC
258 Reviews
From New and Used Sales to Parts and Service, Liberty Ford of Faytteville Aims to Provide a Truly Stellar Automotive Experience
There are numerous reasons why drivers choose Liberty Ford of Fayetteville. Proudly serving Fayetteville, Fort Liberty, Spring Lake, Lillington and Dunn, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 258 reviews
Verified Customer
Helpful July 02, 2023
I’ve scheduled two appointments for a recall on a 2017 Mustang for a backup camera wiring harness replacement, both morning appointments. When I dropped my car off for the first appointment, I returned to Mustang for a backup camera wiring harness replacement, both morning appointments. When I dropped my car off for the first appointment, I returned to be told that the “inspection” confirmed a wiring harness replacement would be required and that the part would be ordered, which blew my mind; I would have expected the wiring harness to be on-hand for an appointment for a wiring harness replacement. After scheduling another 7am appointment I received no calls from the dealership until I reached out later in the day 1pm (6 hours later). I was told at that time that one of the fastest techs were on it. I dropped by the dealership at 2:30pm to get an update; I was informed that the harness instructions weren’t very clear but that the vehicle would be ready for the dealership closed at 6pm. Based on my lowered expectations I returned the next day to pickup my vehicle from the dealership without incident. Overall not impressed with the communication. More
by DARRELLDWILLIAMS
Employees Worked With
I worked with the service department. No one I’d ever recall
July 01, 2023
Good job. ..very professional and honest technician. I never have yet encounter of any problem when it comes to service and dealing with employee...thank you so ..very professional and honest technician. I never have yet encounter of any problem when it comes to service and dealing with employee...thank you so much for a good service.. More
by VMFA3122005
Employees Worked With
I dont know any that are not listed
July 01, 2023
We love Liberty Ford! Service is EXCELLENT! Very satisfied with the whole experience! Thank you! Service is EXCELLENT! Very satisfied with the whole experience! Thank you! More
by jjrudock
Employees Worked With
December 28, 2022
Lied about "Certified" status of vehicle I bought. Then overcharged me for plate fee and not responding to BBB complaint. Apparently name changed from Crown Ford of Fayetteville [NC] but still part of Then overcharged me for plate fee and not responding to BBB complaint. Apparently name changed from Crown Ford of Fayetteville [NC] but still part of Crown Automotive Group. More
by Jan
Employees Worked With
Paul Failor
