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Liberty Honda - Service Center

Hartford, CT

4.5
2,075 Reviews

2,075 Reviews of Liberty Honda - Service Center

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May 04, 2025

Chloe is my favorite service representative. She is very nice and explains the services that make it easy to understand. Trust is very important to me. I feel like she will not promote unnecess More

by Lemidi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025

Poor communication. Slow turnaround. Not enough well trained mechanics / techs Will not go back More

by Ericmilikowski
Recommend Dealer
No
Employees Worked With
Nelly Justiniano
May 02, 2025

Chloe and Nelly goes above and beyond! !!! Thank you for your help!!! Best service!!!!!!! Warm regards! Evelyn Sanchez More

by E_SANCHEZZZ
Recommend Dealer
Yes
Employees Worked With
Chloe!! And Nell!!! Wonderful service!
May 02, 2025 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 02, 2025

Exceeded my needs Told me what I can expect the next time I need service More

by WMAMLOK
Recommend Dealer
Yes
Employees Worked With
Svetlana
May 02, 2025 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

May 02, 2025

Great communication easy in easy out Great service will come again Nelly was top notch More

by rodbeth100
Recommend Dealer
Yes
Employees Worked With
Nelly justiniano
May 02, 2025 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 02, 2025

I recently took my Honda Accord in for service, and I was genuinely impressed with the overall experience. From the moment I arrived, the staff was professional, courteous, and attentive. They took the time More

by taltareb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 01, 2025

Scott us an excellent customer focused service advisor. He is the reason I keep going back to this dealer. More

by pdostuni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

May 01, 2025

They did a really good job on my car, and were really nice while doing the service. More

by Kyhoong6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

May 01, 2025

i was a bit disappointed due to they afforded free car wash and that didn’t happen. More

by goadys
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 30, 2025

Excellent work keep it up. I always prefer liberty because they always did a good and gave me good recommendations to keep better health of car life More

by ccsrini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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