Liberty Honda - Service Center

Very pleasant and customer oriented service. The car received a thorough examination of a problem I brought to the agent's' attention. The additional work I requested was done in a timely manner The car received a thorough examination of a problem I brought to the agent's' attention. The additional work I requested was done in a timely manner and the cost was on-par with local shops. More

Very Good Service! TJ was very good, and he explained everything to me nicely about my necessary car repairs. Thank you. He made sure that I get what I need. Thank you! TJ was very good, and he explained everything to me nicely about my necessary car repairs. Thank you. He made sure that I get what I need. Thank you! More

great service missed the usual shuttle drivers i have had in the pass lyft drivers were great the vehicle i had in the afternoon was well used. unfortunately need missed the usual shuttle drivers i have had in the pass lyft drivers were great the vehicle i had in the afternoon was well used. unfortunately needed to wait for the afternoon drive for the address was incorrect other than that great experience never used lyft prior More

Body work They body shop was on top of what needed to be done and they did it quickly. They made the car look better than before the damage occurred. They body shop was on top of what needed to be done and they did it quickly. They made the car look better than before the damage occurred. More

Thanh John Nguyen is BACK! John is in the House! Approximately 3-4 yrs ago an exceptional mechanic and top notch Service Advisor left Liberty Honda to become a Service Manager elsewhere. Well that in Approximately 3-4 yrs ago an exceptional mechanic and top notch Service Advisor left Liberty Honda to become a Service Manager elsewhere. Well that individual is Back at Liberty Honda as of this past week and I for one am thrilled. Welcome Back John Nguyen! Between Jaime, John and the Master Technician, they worked their magic on my high mileage vehicle and keeping me in the loop of the process. My 16 y/o Civic was faced with two challenges, one more so than the other. Test of time will see if the service extended the life span. Nice to have a Service Manager greet the Customer upon entry into the garage and work beside the Advisor and Master Tech. Communication and Customer Service at its highest level. Thank you x3. I'll see you in 1000 miles.. Much gratitude. More

Quick and easy service Difficult brake issue diagnosed within 2 hours and fixed the same day. Service representative TJ worked with the technician and body shop and kept me Difficult brake issue diagnosed within 2 hours and fixed the same day. Service representative TJ worked with the technician and body shop and kept me well-informed. Nothing was recommended that was not needed to address the issues I presented them with. Repairs completed the same day and TJ made sure to apply multiple discounts. More

Excellent service Staff is attentive and thorough. My appointment was at 10 and I was taken right away. Chloe was really great explanation of my inspection results Staff is attentive and thorough. My appointment was at 10 and I was taken right away. Chloe was really great explanation of my inspection results More

Regular service (long period of waiting ) Cloe is a top performer on that company This high rating goes to her and her alone ! The way she maintained professionalism, empathy and delivery Cloe is a top performer on that company This high rating goes to her and her alone ! The way she maintained professionalism, empathy and delivery was exemplary. Thank you. More

Recall work The persons at this dealership that I encountered were friendly and easy to talk to. She was very professional and explained everything to me without The persons at this dealership that I encountered were friendly and easy to talk to. She was very professional and explained everything to me without me having to ask. More

Bad experience with service dept Impossible to get a hold of, hold times over an hour. Then when they pick up, they accidentally hang up on you. I call back and am out on hold for ano Impossible to get a hold of, hold times over an hour. Then when they pick up, they accidentally hang up on you. I call back and am out on hold for another 45 minutes. Almost 2hr phone wait to get a hold of service dept. Unbelievable! Tire light comes on right after they serviced the car. I had to go to Firestone. My tires were at 40 when my tires should be at 30 and 33. I was charged $19.95 for the tire rotation yet I had to go elsewhere to get my tires checked, there should be no reason for that. I love the Sales DEPT because of Udi, but service DEPT is poor. I asked to speak to a service Manager and was told that Liberty Honda doesn’t have one. Probably why the service is lacking! Not a happy customer right now. More