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Liberty Honda - Service Center

Hartford, CT

4.5
2,190 Reviews

2,190 Reviews of Liberty Honda - Service Center

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October 30, 2022

Liberty Honda helped us tremendously and we are so grateful. They went to bat for us when our transmission on our 2017 Honda Pilot with 81000 miles needed to be replaced. Seeing that this was our 5th More

by sbsimko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come! Dave Gunderson

October 29, 2022

Service advisor Jaimie was very pleasant ,courteous, knowledgeable and efficient. Rhe recommended the necessary service and got my vehicle ready on time ,also she made sure I had my shuttle to and from More

by charmor67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Oct 31, 2022 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dave Gunderson

October 29, 2022

I need some bolts on my tire replaced and one of the mechanics was able to get me in that evening and finish up in a short amount of time. Would recommend! More

by Honda customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Mascola
Oct 31, 2022 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dave Gunderson

October 29, 2022

Angelica was Marvelous and very helpful I am happy with the service at Liberty Honda More

by Silverstephanie0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica Peters
Oct 31, 2022 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Stephanie, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come! Dave Gunderson

October 23, 2022

Very accommodating, very efficient, very friendly and polite. It’s a pleasure to deal with them. More

by Dpaulfink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Lanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2022 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 19, 2022

Very positive experience with the service department. Especially service advisor Jaime Andrzeicik kept me updated via text messages, phone call and then she even followed up after I picked up my vehicle More

by dinhqkevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Oct 20, 2022 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jaime and our team, and we look forward to working with you again.

October 15, 2022

I am a disabled senior. I had the pleasure of having Jamie as my representative! She is outstanding and made the process very easy! I felt at home having her take care of me More

by Reggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Oct 17, 2022 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 13, 2022

Jacob was great. He talked to me about everything I needed done on my car and advised me on what was actually needed. He was very professional and polite. The reason More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Mascola
Oct 14, 2022 -

Liberty Honda responded

Melissa, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jacob here at Liberty Honda.

July 09, 2022

Stay far, far away from this place. I was quoted an ABSURD amount of money for a job that I was able to get done for much less somewhere else. If there was an option to give zero stars More

by km2662
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angelica Peters
Jul 27, 2022 -

Liberty Honda responded

It's concerning to see this feedback and apologize that you're frustrated with our rates. We aim to be fair and competitive and regret that we let you down. Please let us know if there is anything else we can do. Glenn Clark - Service Manager - 860-241-1428

January 15, 2022

Never had a problem with them since buying and having my 2008 Fit serviced there. Until last week when the vehicle was towed there, disabled due to a factory recall. They did the recall fix free of charge, More

by pissed off
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dealt with Cloe in Service. Pleasant.
Feb 08, 2022 -

Liberty Honda responded

I am sorry to see that your experience with us did not meet the standard that we set for ourselves here. We always aim to deliver top-notch service and it is concerning to see that we may have missed the mark here. I would like to discuss the details of your visit and see what I can do to make things right. Please consider giving me a call at your earliest convenience and I will be happy to discuss the matter in greater detail. Thank you for your feedback, Carl Maratta - Service Manager - 860-241-1409

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