Liberty Honda - Service Center

Bad experience with service dept Impossible to get a hold of, hold times over an hour. Then when they pick up, they accidentally hang up on you. I call back and am out on hold for ano Impossible to get a hold of, hold times over an hour. Then when they pick up, they accidentally hang up on you. I call back and am out on hold for another 45 minutes. Almost 2hr phone wait to get a hold of service dept. Unbelievable! Tire light comes on right after they serviced the car. I had to go to Firestone. My tires were at 40 when my tires should be at 30 and 33. I was charged $19.95 for the tire rotation yet I had to go elsewhere to get my tires checked, there should be no reason for that. I love the Sales DEPT because of Udi, but service DEPT is poor. I asked to speak to a service Manager and was told that Liberty Honda doesn’t have one. Probably why the service is lacking! Not a happy customer right now. More

Great Service!! The staff is always friendly and helpful. They remember me whenever I come in. They explain what is wrong and what is needed. They keep me posted duri The staff is always friendly and helpful. They remember me whenever I come in. They explain what is wrong and what is needed. They keep me posted during the day and let me know when the car is ready. The shuttle is always there to pick me up just when I get out of work. More

Great all around service experience Service representative was very knowledgeable and service order was thorough and the work required was well explained. I was contacted as promised wh Service representative was very knowledgeable and service order was thorough and the work required was well explained. I was contacted as promised when work was wrapping up and this gave me enough time to get to Liberty Honda shortly after work was completed. The service was completed ahead of the estimated time. Courtesy car wash got the car looking sharp. One of the services could not be completed due to mechanical problem with part of the suspension. I received a very good explanation of the work required to fix the problem, along with a estimate of the cost. From the time the service representative greeted me until the explanation of the bill when I picked the car up, I felt I was treated as a valued customer and I look forward to having my next service performed at Liberty Honda. More

Oil change I brought my car in for the B1 service. I didn't need tire rotation so just had the oil change and it went well. I brought my car in for the B1 service. I didn't need tire rotation so just had the oil change and it went well. More

Great Service I gave this rating because the service is always great when I go to Liberty Honda. I will gladly recommend the service department to everyone. I gave this rating because the service is always great when I go to Liberty Honda. I will gladly recommend the service department to everyone. More

First service appointment My purchase experience was excellent so I thought I should give the service department a try. TJ made me feel like a valued, long term customer immedi My purchase experience was excellent so I thought I should give the service department a try. TJ made me feel like a valued, long term customer immediately. My vehicle was returned to my at exactly the time promised, clean and ready to go! Thanks More

Took care of the needed service Liberty Honda took care of the service that my 2013 Accord needed professionally and with courtesy. Reviewed the details of what was done, what was fo Liberty Honda took care of the service that my 2013 Accord needed professionally and with courtesy. Reviewed the details of what was done, what was found, and explained the bill. More

Excellent Service Shanice was very helpful and polite in setting up my service. She listened to what I needed and documented everything for the auto mechanics to comple Shanice was very helpful and polite in setting up my service. She listened to what I needed and documented everything for the auto mechanics to complete their work. She also followed up with me when the work was completed. More

TJ the service tech TJ was very good and detailed oriented he was very kind and thoughtful and took great care of me, I will come back to visit this service center becaus TJ was very good and detailed oriented he was very kind and thoughtful and took great care of me, I will come back to visit this service center because of TJ More

Excellent I like how Honda was able to accommodate a closer Appointment for my car to get serviced. And the excellent job done thank you very much!! I like how Honda was able to accommodate a closer Appointment for my car to get serviced. And the excellent job done thank you very much!! More