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James Lanzo
James Lanzo at Liberty Honda

James Lanzo

Dispatcher

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
240 Reviews
4.8

240 Reviews

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240 Reviews of James Lanzo

October 05, 2026

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Employee Rating

Our dealer service was amazing experience, since when we arrived, in the process send us the information that you are doing and at final as the same customer service!!! Thank you. We really appreciate it… More

by diana0701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Conley, Chloe Truglio, Matthew Falcon, Zoe Perreault, Mary Alvarez, Chandler Boutin, Nelly Justiniano, Svetlana Reish, Lindsay Richard

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Oct 05, 2026

Liberty Honda responded

Your note about receiving detailed updates throughout the process highlights our service team’s commitment to clear communication. We’re glad the service on your Honda CR-V felt seamless from arrival through completion. Knowing you appreciated our customer care from start to finish means a great deal to our team.

September 26, 2026

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Employee Rating

I wasn't happy with the service they didn't tell what was wrong with it they said I had a leak but didn't tell were they drove my car to some were my car was almost on E for gas they should of explained were More

by nisamia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chloe Truglio, Matthew Falcon, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Oct 02, 2026

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 27, 2026

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This dealership delivered the car on time, professional and very welcoming… I will definitely be back even though I usually don’t come to liberty I think they’re far better than Honda Manchester More

by Julie Kessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Matthew Falcon, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Aug 27, 2026

Liberty Honda responded

Your mention of having your Honda CR-V returned on time in a professional, welcoming environment reflects how our service department cares for each customer. Hearing that you’ll choose our dealership again from outside your usual area means a lot to our team.

July 06, 2026

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Employee Rating

Great customer service ,friendly and very welcoming environment. My advisor Svetlana was very helpful and friendly More

by cruz.zobeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Svetlana Reish

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Jul 06, 2026

Liberty Honda responded

It’s wonderful you found our environment welcoming and our team friendly. We’re glad Svetlana could help with your Honda Accord service. Thank you for the five-star rating and we look forward to assisting you again.

July 06, 2026

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Employee Rating

Liberty Honda Continues To Be Completely Professional In Customer Care. I’m Very Satisfied With Liberty Honda Service. More

by KENROYSERGEANT41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Matthew Falcon, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Jul 06, 2026

Liberty Honda responded

Thank you for highlighting our team’s professionalism during your Acura MDX service. We’re delighted you felt completely satisfied and look forward to assisting you again.

June 29, 2026

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Employee Rating

The dealership gave me good information on the status of my car. They called me when my car was ready. More

by DWIGHT.HENRY69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Matthew Falcon, Chandler Boutin, Nelly Justiniano, Svetlana Reish

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Jun 29, 2026

Liberty Honda responded

Thank you for the five-star review. We’re glad our team kept you informed about your Honda CR-V and called as soon as it was ready. We look forward to assisting you again.

June 26, 2026

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Employee Rating

Super easy, really made it less stressful - car looks better than expected They did a great job and I would recommend. More

by JENNIFERLHELMICK
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo

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Jun 26, 2026

Liberty Honda responded

Thanks for your review. We’re glad James and our team made servicing your Honda Pilot stress-free and that it exceeded your expectations. We appreciate your recommendation.

June 25, 2026

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Employee Rating

Awesome customer service. Nelly has been very helpful and responded to my questions about my vehicle with understanding More

by K1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

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Jun 25, 2026

Liberty Honda responded

We appreciate your five-star rating and are pleased Nelly addressed your Honda Passport questions with understanding. Thanks for letting us know how her support made your service experience better.

June 14, 2026

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Employee Rating

Very easy to deal with. Great service and price. Was very knowledgeable on the car and features. More

by DUVONG
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo

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Jun 14, 2026

Liberty Honda responded

Thank you for your review. We’re happy our team made the service process smooth, provided great value, and guided you through the features of your Honda CR-V Hybrid.

June 13, 2026

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Employee Rating

Very professional and courteous. Was attentive to all of our vehicle’s needs. Will definitely come back. More

by Dturf26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Matthew Falcon, Chandler Boutin, Nelly Justiniano, Svetlana Reish

Print
Jun 13, 2026

Liberty Honda responded

Thank you for highlighting how professional and courteous our team was. We’re glad we could address every need of your Honda with care. We look forward to welcoming you back next time.

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