James Lanzo
James Lanzo at Liberty Honda

James Lanzo

Dispatcher

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
237 Reviews
4.8

237 Reviews

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237 Reviews of James Lanzo

July 06, 2026

Dealership Rating
Employee Rating

Great customer service ,friendly and very welcoming environment. My advisor Svetlana was very helpful and friendly More

by cruz.zobeida
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Svetlana Reish

Jul 06, 2026

Liberty Honda responded

It’s wonderful you found our environment welcoming and our team friendly. We’re glad Svetlana could help with your Honda Accord service. Thank you for the five-star rating and we look forward to assisting you again.

July 06, 2026

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Liberty Honda Continues To Be Completely Professional In Customer Care. I’m Very Satisfied With Liberty Honda Service. More

by KENROYSERGEANT41
Service Price Transparency
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Recommend Dealer
Yes
Jul 06, 2026

Liberty Honda responded

Thank you for highlighting our team’s professionalism during your Acura MDX service. We’re delighted you felt completely satisfied and look forward to assisting you again.

June 29, 2026

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The dealership gave me good information on the status of my car. They called me when my car was ready. More

by DWIGHT.HENRY69
Service Price Transparency
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Recommend Dealer
Yes
Jun 29, 2026

Liberty Honda responded

Thank you for the five-star review. We’re glad our team kept you informed about your Honda CR-V and called as soon as it was ready. We look forward to assisting you again.

June 26, 2026

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Employee Rating

Super easy, really made it less stressful - car looks better than expected They did a great job and I would recommend. More

by JENNIFERLHELMICK
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo

Jun 26, 2026

Liberty Honda responded

Thanks for your review. We’re glad James and our team made servicing your Honda Pilot stress-free and that it exceeded your expectations. We appreciate your recommendation.

June 25, 2026

Dealership Rating
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Awesome customer service. Nelly has been very helpful and responded to my questions about my vehicle with understanding More

by K1971
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Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Jun 25, 2026

Liberty Honda responded

We appreciate your five-star rating and are pleased Nelly addressed your Honda Passport questions with understanding. Thanks for letting us know how her support made your service experience better.

June 14, 2026

Dealership Rating
Employee Rating

Very easy to deal with. Great service and price. Was very knowledgeable on the car and features. More

by DUVONG
Recommend Dealer
Yes

Other Employees Tagged: James Lanzo

Jun 14, 2026

Liberty Honda responded

Thank you for your review. We’re happy our team made the service process smooth, provided great value, and guided you through the features of your Honda CR-V Hybrid.

June 13, 2026

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Very professional and courteous. Was attentive to all of our vehicle’s needs. Will definitely come back. More

by Dturf26
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Recommend Dealer
Yes
Jun 13, 2026

Liberty Honda responded

Thank you for highlighting how professional and courteous our team was. We’re glad we could address every need of your Honda with care. We look forward to welcoming you back next time.

April 30, 2026

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Employee Rating

They did a great job. don't have any complaints about the work that they did on my car More

by pauletteafray
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Svetlana Reish

May 03, 2026

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 28, 2026

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Employee Rating

Great customer service always a pleasant experience , love getting the videos explaining the work performed More

by mlalteri
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Nelly Justiniano

Mar 28, 2026

Liberty Honda responded

It’s great to hear our team provided a pleasant experience each time and that the service videos helped explain the work on your Honda CR-V. Thank you for sharing your feedback and trusting us with your service needs.

March 25, 2026

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Employee Rating

Chloe’s attention in getting my vehicle serviced correctly and to my concerns as to what may be going on was helpful. She worked with the technician to let him know my concerns to make sure my vehi More

by Bpatkmount
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio

Mar 25, 2026

Liberty Honda responded

Thank you for highlighting Chloe’s dedication to addressing your concerns and ensuring your Honda CR-V was serviced properly. We look forward to supporting you with any future service needs.

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