Liberty Honda - Service Center

Everyone was very nice and helpful Everyone was very professional and knowledgeable and made the experience easy for me professional and knowledgeable and made the experience easy for me More

I haven't any complaints. Done sooner than expected. Didn't wait for shuttle for long. Great service. Done sooner than expected. Didn't wait for shuttle for long. Great service. More

Best communication by service advisorand timely service delivered ..Thank you Mr Chandler Boutin.I will visit Liberty Honda,Harford. delivered ..Thank you Mr Chandler Boutin.I will visit Liberty Honda,Harford. More

What was needed was communicated in a clear manner and my service appointment was quick and easy. service appointment was quick and easy. More

Liberty honda'a service dept is a big reason why i am a repeat honda owner. Always treated well. repeat honda owner. Always treated well. More

I have brought my vehicle for regular service and repairs They have provided excellent and thorough care for my hr-v They have provided excellent and thorough care for my hr-v More

They were extremely knowledgeable and so very helpful. I especially enjoyed the video. I had a Birds Eye view of exactly what the technician saw. Very helpful. I especially enjoyed the video. I had a Birds Eye view of exactly what the technician saw. Very helpful. More

Spacious waiting area. Clean and accommodating. Professional staff. Car service and evaluation well done. Great at following up with clients. Clean and accommodating. Professional staff. Car service and evaluation well done. Great at following up with clients. More

I brought my car for oil change. On the way home Friday, the undercar shield fell down. Car was towed back to the dealer service dept Saturday morning. It took a few hours to have th On the way home Friday, the undercar shield fell down. Car was towed back to the dealer service dept Saturday morning. It took a few hours to have them arrange the tow. Saturday afternoon right before the service dept was closing, we were told car was all set. After picking it up and driving back home, there were still scratching sound. I had to call again Monday morning. The service coordinator was not in, so I asked to speak to the service manager. The lady who answered the phone first told me the manager was doing payroll and will call me back later. After over an hour, I called back and explained the car needs to be towed back there again. I was told to wait again. She didn’t even know what car I was talking about and what issue was, although I explained to her twice already. She went to talk to the service manager. She came back and told me that it is my responsibility to get the car back to the dealer. They will not help arrange towing, and I live 15miles away on the other side of downtown hartford with busy traffic. I argued it was their service tech causing the issue. She was very rude. I hanged up since it was not going anywhere. I went online to look for the GM contact number. The service manager called me back. I asked if I could bring to a nearby shop and have it fix, then get reimbursement. Besides the hustle of bringing back there, I lost confidence in their work. He said yes. I drove very slowly to Firestone 0.5mile from my house. They fixed very easily. The liberty Honda service tech didn’t lined up the shield plate corrected after the oil change. Then they didn’t line it up right again after it was brought back Saturday. I am very disappointed with liberty Honda service department work. I already had back experience with their work on my car’s brake when I initially purchased it. Now they couldn’t even do it right for an oil change. I have one more free oil change there, but I am not going back there anymore. Rude customer service and poor technical service! Wish I didn’t buy my car there. More

Service was excellent,Svetlana coordinate mi pick up from Work with out me telling her, that was very nice of her. Work with out me telling her, that was very nice of her. More