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Liberty Honda - Service Center

Hartford, CT

4.5
2,084 Reviews
Call Service Center (860) 856-8700

2,084 Reviews of Liberty Honda - Service Center

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January 14, 2024

Always a good experience. Very professional, more costly than the neighborhood mechanic but the excellent customer service helps soften the blow. More

by JOEJINTS
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
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Jan 14, 2024 -

Liberty Honda responded

Joe, Thank you so much for your excellent review! We are so glad that Chloe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

January 14, 2024

The service dept is the very reason why i continue to buy hondas. Well done More

by 16pilot
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 14, 2024 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with Chris and our team. We're glad to hear we delivered such a great experience!

January 14, 2024

Liberty Honda is always top notch. Thanks guys! Always professional and courteous with a smile on their face More

by rocky19
Recommend Dealer
Yes
Employees Worked With
Mary Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Gonsalves
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Jan 14, 2024 -

Liberty Honda responded

Rocky, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mary met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come!

January 14, 2024

It was a very pleasant experience Scott was very helpful and honest with what needed to be done with my car More

by bernwildor
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
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Jan 14, 2024 -

Liberty Honda responded

Thank you! Scott and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 14, 2024

Good, polite, capable on most aspects Still haven't figured out why my 2019 pilot's computer fails after heavy rain or snow More

by JOHN.STRYJEK
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 15, 2024 -

Liberty Honda responded

John, Thanks for sharing your thoughts about your experience with Liberty Honda. Chloe and our team appreciate your business and hope to see you again soon!

January 14, 2024

The lady that answered the phone at service to schedule appointments is extremely rude. She seemed bothered to be answering our questions More

by sharlindiaz247
Recommend Dealer
No
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Jan 15, 2024 -

Liberty Honda responded

Sharlin, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 14, 2024

They did not ask or see the description what service was for. My daughter sat there for 3 hours. This place is pathetic. I am afraid to go there More

by abrahamdaniel01
Recommend Dealer
No
Employees Worked With
Scott Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
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Jan 13, 2024 -

abrahamdaniel01 responded

This was not the first time it was happened and last 2 services I did not take my CRV there but hoped it would have became better !

January 14, 2024

Quick and efficient visit! They gave the options and services to fit my needs! Very insightful and thorough! More

by rchidambaram
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 15, 2024 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad Chloe and our team were able to help, and we hope to see you again!

January 14, 2024

Chloe is the best! Chloe is the best! She was very helpful, listened to the customer's needs and made extra effort. More

by yl
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 15, 2024 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chloe met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 14, 2024

Poor communication. Poor manager. Poor customer service. Car wasn't looked at until 3pm. Dropped off at 7am that morning. Check engine lights not diagnosed until after c More

by John12774
Recommend Dealer
No
Employees Worked With
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 15, 2024 -

Liberty Honda responded

John, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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