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Liberty Honda - Service Center

Hartford, CT

4.5
2,084 Reviews
Call Service Center (860) 856-8700

2,084 Reviews of Liberty Honda - Service Center

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January 14, 2024

Appears someone used my car for personal errands I found items on the floor that were definitely not mine More

by Crushcraig
Recommend Dealer
No
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Jan 15, 2024 -

Liberty Honda responded

Craig, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 14, 2024

I've bought 8 - 10 cars from Liberty and also referred family members, I always come back to Liberty for my vehicle needs More

by Neetra97
Recommend Dealer
Yes
Employees Worked With
Mary
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Jan 15, 2024 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 14, 2024

Well they go out of their way to satisfy you and make sure we get the service done More

by PARA2PER
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
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Jan 15, 2024 -

Liberty Honda responded

Thanks for sharing your thoughts about your experience with Liberty Honda. Chloe and our team appreciate your business and hope to see you again soon!

January 14, 2024

Excellent Professional, knowledgeable and was great about keeping me updated on the progress of my vehicle More

by mreplant
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
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Jan 15, 2024 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! Chloe and our team sincerely value your business and look forward to your next visit.

January 14, 2024

I brought up my concerns about my past few visits to Ashley very politely as I have been in the customer service business before and understand how rude customer can be however she was very rude and did More

by dhrumitrpatel
Recommend Dealer
No
Employees Worked With
Ashley
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Jan 15, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 14, 2024

Yes The problem with my brakes was welll handled Scott assigned my Honda to a specialist for the TPSM issue which was great. More

by TUNA1230CT
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
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Jan 15, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 14, 2024

Chloe was excellent and is a great at her job I would enjoy coming to Liberty Honda as long as I get similar type of service by Chloe at all times! More

by Firoz1750
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 15, 2024 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chloe and our team, and we look forward to working with you again.

January 14, 2024

The girl who communicated with me was kind, explained how long & what process was being done. I love the fact that she & other service-people spoke softly or asked people to step aside with them. My car was More

by Milardo, beth
Recommend Dealer
Yes
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Jan 15, 2024 -

Liberty Honda responded

Thank you, Beth, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 14, 2024

Always professional and courteous Always Very flexible, most of the time very timely and communication is always there More

by Brian W Casey
Recommend Dealer
Yes
Employees Worked With
Cloe
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Jan 15, 2024 -

Liberty Honda responded

Thank you, Brian! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 03, 2024

The communication was great. They kept me well informed while the part was back ordered. More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Liberty Honda responded

Thanks, Marilyn, for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

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