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Liberty Honda - Service Center

Hartford, CT

4.5
2,169 Reviews

2,169 Reviews of Liberty Honda - Service Center

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November 26, 2023

Prompt and well organized service and sales. Friendly staff always meets you with a smile. Been going there for 20 years and was never disappointed. More

by Zaj_263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Hernando
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dingle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Reyes, Colin Mckeever, Kayloni Gaetan
Nov 27, 2023 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

November 25, 2023

Not responsible for the promise they make at the time of purchase. They gave me warranty and when it’s time for me to get service they have more than thousand unreasonable way to deny. Complaining process w More

by labdev_joshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember names
Nov 27, 2023 -

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 25, 2023

I had a wonderful experience purchasing my Pilot 2 years ago. Service and sales are a pleasure to deal with. They have made purchasing and caring for my car a wonderful experience. I highly recommend Liber More

by jennspirito76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Udi
Nov 28, 2023 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business, Jenn, and hope to see you again soon!

November 25, 2023

Scott was very helpful & explained everything that needed to be done. He was very engaging & easy to talk to. We struck up a conversation about The Hole in the Wall Gang Camp after Scott noticed my bumper st More

by KTP510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Liberty Honda responded

We are very happy to hear that Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 25, 2023

Mr Brewer was very helpful thru my visit to the dealership. He was thoughtful in dealing with the one day delay of my vehicle been service. I am very happy with the work and my experience. More

by albert847.as
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
Nov 27, 2023 -

Liberty Honda responded

Thank you, Albert, for your business and this review. We're happy to hear that Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 24, 2023

I regularly use Liberty Honda Service Center in Hartford to service my 2014 Honda Civic. The staff is personable, upbeat and professional. The service is timely and affordable. The facility pays attentio More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Liberty Honda responded

Thanks. Paul, for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

November 24, 2023

Had wonderful experience with regular service, oil change and repair of door knob. Very prompt communication, on time repairs. More

by Mandeepsingh01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 24, 2023

Great service! It’s wonderful to be able to rely on you car being cared for by professionals. More

by JPCLARK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

November 23, 2023

The service was good because I like how my car is running again, but Scott needs to learn better customer service skills. I had to call him three time and finally had to ask to speak to a manager in order to More

by SPYDER80
Recommend Dealer
Yes
Employees Worked With
Leslie Mercado-Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Liberty Honda responded

Thank you for taking the time to share your review. We appreciate your business and honest feedback and will be sure to share your comments with the team.

November 23, 2023

Very good and efficient A great experience involving friendly people and a quick service very organized More

by lmonster147
Recommend Dealer
Yes
Nov 24, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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