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Liberty Honda - Service Center

Hartford, CT

4.5
2,221 Reviews
Call Service Center (860) 856-8700

2,221 Reviews of Liberty Honda - Service Center

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January 14, 2024

Good, polite, capable on most aspects Still haven't figured out why my 2019 pilot's computer fails after heavy rain or snow More

by JOHN.STRYJEK
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
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Jan 15, 2024 -

Liberty Honda responded

John, Thanks for sharing your thoughts about your experience with Liberty Honda. Chloe and our team appreciate your business and hope to see you again soon!

January 14, 2024

Good. They need to offer more appointments on Saturdays. And give More Details About car Maintenance needs More

by Jojoyola
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
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Jan 14, 2024 -

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 14, 2024

The lady that answered the phone at service to schedule appointments is extremely rude. She seemed bothered to be answering our questions More

by sharlindiaz247
Recommend Dealer
No
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Jan 15, 2024 -

Liberty Honda responded

Sharlin, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 14, 2024

Chloe is the best. Nuff said Chloe is da bomb. Dealership convenient location Honda quality vehicles More

by Steveolechna
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 14, 2024 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Steve, and we look forward to working with you again.

January 14, 2024

I went due to Liberty Honda due to a recall notice . I got there and the needed part was not available More

by Carguydavid
Recommend Dealer
No
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Jan 15, 2024 -

Liberty Honda responded

David, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 14, 2024

Chloe is the best! Chloe is the best! She was very helpful, listened to the customer's needs and made extra effort. More

by yl
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 15, 2024 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chloe met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 14, 2024

Poor communication. Poor manager. Poor customer service. Car wasn't looked at until 3pm. Dropped off at 7am that morning. Check engine lights not diagnosed until after c More

by John12774
Recommend Dealer
No
Employees Worked With
Chloe Truglio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 15, 2024 -

Liberty Honda responded

John, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 14, 2024

I brought up my concerns about my past few visits to Ashley very politely as I have been in the customer service business before and understand how rude customer can be however she was very rude and did More

by dhrumitrpatel
Recommend Dealer
No
Employees Worked With
Ashley
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Jan 15, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 14, 2024

Yes The problem with my brakes was welll handled Scott assigned my Honda to a specialist for the TPSM issue which was great. More

by TUNA1230CT
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Brewer
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Jan 15, 2024 -

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 14, 2024

Very pleasant. Clean waiting room. Chloe was friendly and helpful. Work was done in time allocated. More

by JWILLI6070
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 14, 2024 -

Liberty Honda responded

Thank you for the kind words for Chloe and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

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