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Liberty Honda - Service Center

Hartford, CT

4.5
2,221 Reviews
Call Service Center (860) 856-8700

2,221 Reviews of Liberty Honda - Service Center

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January 14, 2024

Professional and productive The service providers make an effort to understand the needs of the customers and respond accordingly. More

by revhugh1965
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
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Jan 14, 2024 -

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 14, 2024

The service is good, but I was charged with something they didn't perform I was persuaded to do tire rebalancing and agreed. But they found out that there was no need for my car to do rebalancing. Howeve More

by HHOHHO
Recommend Dealer
No
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Jan 15, 2024 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 14, 2024

It went well. I still have to return for some things I didn't come across any major issues More

by Urwifey73
Recommend Dealer
Yes
Employees Worked With
Don't know how to say or spell her name
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Jan 14, 2024 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 14, 2024

Quick and efficient visit! They gave the options and services to fit my needs! Very insightful and thorough! More

by rchidambaram
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Truglio
Report | Print
Jan 15, 2024 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad Chloe and our team were able to help, and we hope to see you again!

January 14, 2024

The requested service was completed satisfactorily. Additional required service was identified, and approval was obtained to do it. Good job guys. More

by HOCHOYR
Recommend Dealer
Yes
Employees Worked With
Forgot her name
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Jan 15, 2024 -

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 14, 2024

He told me I needed all this work done & come to find out I didn't More

by Hang Dao 33
Recommend Dealer
No
Employees Worked With
Chris
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Jan 15, 2024 -

Liberty Honda responded

Hang Dao, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 03, 2024

The communication was great. They kept me well informed while the part was back ordered. More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Liberty Honda responded

Thanks, Marilyn, for sharing your thoughts about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

December 30, 2023

prompt, knowledgeable and courteous staff, service is efficient and within cost estimate and waiting room clean and friendly. More

by PPIRROTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 01, 2024 -

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

December 26, 2023

The dealership is clean and the staff is always friendly. I will be returning to the dealership for future appointments. More

by DAWNCHANDLER67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Mercado-Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Brewer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Falcon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Liberty Honda responded

Thank you for your very kind review, Dawn. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

December 26, 2023

She was very helpful. Clearly explained what needed to be done, complete with cost estimates. The service was quick and very professional. More

by tccurtis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2023 -

Liberty Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

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