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Liberty Honda - Service Center

Hartford, CT

4.5
2,090 Reviews

2,090 Reviews of Liberty Honda - Service Center

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October 02, 2023

I’ve been a loyal customer and trust the dealership to provide excellent customer service More

by MARIANNESMITH53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in service
Oct 03, 2023 -

Liberty Honda responded

Thank you for the kind words for our team, Marianne! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 01, 2023

Scot is very good service advisor with lot patience with fixing the issue and process. More

by nagendra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 01, 2023

Scott was upfront and honest about the process. He made every effort to accommodate my schedule and get the work done in a timely manner. He presented me with several options for the work. He recom More

by TANIA.GRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Scott delivered such a great experience!

September 30, 2023

I’ve always had great service at this dealership but I was a little surprised on my last visit, I came in on a recall, I was a 1/2 hr, early but they took me in my vehicle Sat for almost a hr before they More

by LOMBO4358
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 30, 2023

This dealership is very accessible with appointment availability, convenient location and great staff that work here More

by JAKELAMPRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Liberty Honda responded

It's great to hear that we were able to help you out, Jake. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

September 30, 2023

I took my car to be serviced. Jonathan was there when I arrived. He explained about how long it would take and he arranged a ride home for me. The courtesy car driver was wonderfu More

by jedow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
Oct 01, 2023 -

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 30, 2023

Brought the car in to have them take care of a small scratch on my new accord. More

by harryslick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wakefield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 30, 2023

I am having a problem with my vehicle and it is being researched between the dealership and a Honda corporate. I am not putting any responsibility at this time on dealership but I need to get this proble More

by RJTONEY
Recommend Dealer
Yes
Employees Worked With
Marissa Monte
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Gunderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Truglio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 29, 2023

We have been very pleased with our experiences with Liberty Honda’s sales and service departments. We purchased a used and a new vehicle a few years ago and have been very happy with the vehicles. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chloe Truglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2023

I was only in for Standard maintenance but had a great experience with friendly service in and out! More

by jmartin198743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Viera
Sep 29, 2023 -

Liberty Honda responded

Thanks for sharing about your experience with Liberty Honda. We appreciate your business and hope to see you again soon!

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