Liberty Kia

Just Bought a Forte Was all set to buy a Subaru at the end of a long day of shopping. Stopped into Liberty and we were warmly greeted by Jesus who goes by Zeus. We were Was all set to buy a Subaru at the end of a long day of shopping. Stopped into Liberty and we were warmly greeted by Jesus who goes by Zeus. We were sold on safety features and Zeus's soft pitch. Also dealt with Kevin and Anthony. Liberty had to trade for our car with another dealership. A mostly stress free experience. More

Great salesperson, dealer ok, check the fine print We were very impressed with our salesperson, Kedwin Herrera, and would love to have others deal with him. He was helpful, caring, knowledgeable, and p We were very impressed with our salesperson, Kedwin Herrera, and would love to have others deal with him. He was helpful, caring, knowledgeable, and professional. The sales manager agreed to our offer quickly and painlessly. I think the dealership needs to rethink their advertising strategy. Caveat emptor would be my advice. What does that mean? My wife found this car on their website where a list of features was noted. When we brought it home, we noticed many were not included, e.g., navigation, rear view camera. It was then that I noticed that while those features were also listed on the window sticker, at the bottom of the sticker in bold print, which I did not bother to read through having read the description online, it advises to make sure the vehicle has all the features listed. And there's the rub. There is no reason to have that statement unless you were purposely trying to be deceptive. Why use a generic description online and on the window? Sorry but I am suspect. This in no way reflects on our salesperson. More

Great experience Bought a beautiful used Kia Sportage at a great price. Everyone was friendly and helpful. The car had a minor glitch that they quickly and expertly to Bought a beautiful used Kia Sportage at a great price. Everyone was friendly and helpful. The car had a minor glitch that they quickly and expertly took care of. This dealership is part of the Liberty family. I bought 2 new cars from Liberty Subaru. More

Great Sales Person and Service Department Experience. Sales Kedwin Herrera was my sales person. I purchased a used vehicle with heavy mileage, partly because of the warranty listed on the description of Sales Kedwin Herrera was my sales person. I purchased a used vehicle with heavy mileage, partly because of the warranty listed on the description of the vehicle. As suspected you can never expect a used vehicle to come problem free. Upon bringing the vehicle back and pointing out the issue. Kedwin worked with me to accommodate as best as he could. I requested a loaner vehicle and although one was not available at the time he made the effort to call other sibling dealerships and request if one could be loaned. Kedwin was always attentive in person, phone calls and emails even when I had my concerns during the process of negotiation. I would recommend Kedwin as a salesperson for anyone planning to visit Liberty Kia in Ramsey, he has great customer service skills. Makayla, whose desk is nearby Kedwin was also helpful as a loaner was not an option, she provided a personal discount code for rentals (don't go asking her for discount codes now). The manager I dealt with unfortunately didn't make me feel as comfortable. When it was time to sign the papers the warranty listed on the website was something I had to discuss again. At first he told me that there wasn't a warranty and that it was a mistake on the page (ha!). I was ready to call the deal off. Then he said the warranty would be a less time/mileage than the one posted...again I was ready to call the deal off. He finally said he would call the owner. He came back and told me per the owner the warranty listed would be honored. Then the deal was finally done. One thing I noticed later on was that the mileage of the vehicle expressed in the warranty paper was less than the one in the vehicle's odometer. I truly don't think this was done intentionally and simply it wasn't updated in their system appropriately, but if you are purchasing a used vehicle please check. Service Upon bringing my vehicle for repairs under warranty Kedwin introduced me to Steve and Wayne. Both Steve and Wayne were very helpful in trying to address the situation. Although it wasn't resolved on the first go they were always willing to take the vehicle in and keep searching to address the problem until finally resolved. Steve and Wayne make a great team and are willing to work with the customer, they also are willing to listen to your suggestions of what you think the issue is without brushing you off simply because they are the experts. More

New Kia Sorento Just want to say had a great experience at Liberty Kia in Ramsey Needed a new Sorento quickly and had no issues coming to lease terms and picking u Just want to say had a great experience at Liberty Kia in Ramsey Needed a new Sorento quickly and had no issues coming to lease terms and picking up the car. Great Service. Thanks Brian More

Good dealership The dealership was easy to get to, clean and organized. The person who helped us was sweet informative and very knowledgeable about the vehicle we The dealership was easy to get to, clean and organized. The person who helped us was sweet informative and very knowledgeable about the vehicle we were interested in. Her name was Mykala. Everyone in the dealership were very helpful and made the transaction easy. I would recommend this dealership to anyone. Thank you More

helpful I came in for a recall and came out with a new car. My prior car was on its last legs. Everybody there was knowledgeable and nice. I came in for a recall and came out with a new car. My prior car was on its last legs. Everybody there was knowledgeable and nice. More

Worst Experience with a Dealership Ever!!! The worst car buying experience from start to finish. It will be a miracle if this dealership stays in business long. Every employee I dealt with was The worst car buying experience from start to finish. It will be a miracle if this dealership stays in business long. Every employee I dealt with was unprofessional and only interested in making a sale instead of taking the time to explain anything to the customer such as document fees and GAP Addendums which I did not want and don't forget about the DMV fees which every dealership I purchased vehicles from paid for. But not this place. I traded a vehicle which had a broken windshield so they took $500 off trade in but my vehicle I bought at their dealership had two small cracks in windshield that were not there when I test drove it. We had snow/ice storm and I believe one of their employees chipped it cleaning snow and ice off. But the manager only "fixed" it instead of just replacing it. He said if it continues to crack he will replace it. Great customer service huh? Stay away from this shady place...I know I will never step foot in there again and never recommend them to anyone. I first saw my vehicle at Liberty Subaru in Emerson where I have my Subaru vehicle serviced but unfortunately they moved it to Liberty Kia and right then I should have passed on the vehicle to avoid this experience. Since Lliberty Subaru referred me to this place they just lost a customer too. More

Great and honest This was my first suv and Mr. Herrera was kind and courteous. Reassured me of my purchase. Efficient in every way , answered all questions ,and saw me This was my first suv and Mr. Herrera was kind and courteous. Reassured me of my purchase. Efficient in every way , answered all questions ,and saw me through until the end when I drove off with my vehicle. More

Surprised! I by accident pulled into this kia dealership while car shopping. I knew nothing about kia and have only owned toyota and ford. I was surprised by t I by accident pulled into this kia dealership while car shopping. I knew nothing about kia and have only owned toyota and ford. I was surprised by the quality and price point of the cars. I explained what I wanted and our Sales consultant Jay immediately brought us to a preowned 2014 kia forte ex in near new condition. I was skeptically in love and did not want to make a rash decision so went home and did my research. Jay was great and did not put any pressure on a purchase. The following weekend I came back to purchase the car after extensive research and test driving of comparable compact cars. This new dealership is honest and fair. I would recommend them to family and friends. There are many dealers on RT 17, dont pass this one by! More