Liberty Kia

Never in my life have I been treated so poorly. Talked to Marco and we had a deal. Drove 45 minutes only to be told by another salesman the car was sold! Already gave all our information. Marco w Talked to Marco and we had a deal. Drove 45 minutes only to be told by another salesman the car was sold! Already gave all our information. Marco was no where to be found. Seriously, don't think I would trust this dealership. More

I would give a lower rating if it was possible. Bought a Kia k5 last month for my son. Charge over msrp but don’t tell you until you are 2 hours into dealing. Require you to finance after you come Bought a Kia k5 last month for my son. Charge over msrp but don’t tell you until you are 2 hours into dealing. Require you to finance after you come to a dealer stacked agreement. The AC breaks after I’ve month. Poor design or cheap parts. Road rocks pass through the grill and puncture the condenser. NOT COVERED BY THE WARRANTY. Won’t even consider the part might be defective or poor quality. Want $1400 to fix it. They said@ it’s like a rock hitting the windshield. Disagree. The windshield still protects you. It doesn’t shatter. It performs its job. The condenser punctured and no longer performs its job of cooling. Recall the part or redesign! This dealer never returned my calls then was condescending when i drove in to discuss. My son is a mechanical engineer in the auto industry and works in quality control. The dealer should take responsibility and subsequently make Kia assume responsibility. More

Bought a new car from here and it already has problems. Don’t buy a car from this location. Don’t buy a car from this location. More

If I could give them zero stars I would. Worst dealership hands down. Terrible staff that are rude and pushy. Service department is full of lazy idiots who know nothing about cars. They try Worst dealership hands down. Terrible staff that are rude and pushy. Service department is full of lazy idiots who know nothing about cars. They try to charge $160 to read a code which you can get done for free from Oriellys across the street! They won’t honor an extended warranty bought from them! Avoid this place at all costs. More

BEWARE: This dealer advertises cars on the internet and then adds on thousands to the advertised price when you go there to look at the car and purchase it. I suggest that you not waste your time. They are then adds on thousands to the advertised price when you go there to look at the car and purchase it. I suggest that you not waste your time. They are phonies and feel no shame when called-out on doing it. Kyle (sales) shrugs his shoulders when the deceptive practice was cited. Consumers can do one thing with a retailer like this - STOP going there and stop buying from them! More

This place cannot be trusted. Brought my leased Sorento in for service which was supposed to be complimentary. Paid for tire rotation because that was not part of the free service. When I returned for serv in for service which was supposed to be complimentary. Paid for tire rotation because that was not part of the free service. When I returned for service at 18k I needed new tires. Go figure! Brought it up to consumer affairs but they were no help. With that experience decided to go an independent mechanic for an oil change. He asked me if I ever had the oil changed. Another go figure! Don’t trust this dealership. More

Made an appointment to see a car they didn’t have when I arrived. They blamed the Liberty Auto Nation website listings even though they work with that company. arrived. They blamed the Liberty Auto Nation website listings even though they work with that company. More

Contacted the internet sales team to confirm the advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it advertisement for vehicles. I first did email and then called to be sure there was a new vehicle that was wanted. When I arrived the manager said it he vehicle was not new, had thousands of miles, and on by the way, could not sell me that vehicle because of the general manager. but they could sell me something else that I did not ask for. My score for this dealer is minus five. More

Worst experience with the sales manager. I went shopping without my fiancé and he told me “it was cool in today’s world I could shop for a car without a man”. This is 2021 and I couldn’t believe what I hear without my fiancé and he told me “it was cool in today’s world I could shop for a car without a man”. This is 2021 and I couldn’t believe what I heard. He lectured me on cutting out expenses on coffee to afford a few extra bucks a month on my car. If you want to buy a telluride, he’ll tell you it’s the hottest car on the market and try to charge you over $1000 per month. Do yourself a favor and visit Schaumburg Kia - they let me order exactly what I wanted for $600/month. I visited Liberty Kia in March and drove past this week (June) and the Tellurides they had then are still on the lot. These fools aren’t kidding anyone and they definitely aren’t selling those trucks! Figure it out and stop acting like women know nothing about cars. Will never buy another Kia from the Libertyville dealership again! More

We went in to Liberty Kia to test drive and purchase a new Kia Telluride. Long story short, don’t waste your time if you are going to buy a Telluride. Purchase from another Kia dealership. They will waste new Kia Telluride. Long story short, don’t waste your time if you are going to buy a Telluride. Purchase from another Kia dealership. They will waste your time. After asking what the price of 2 Tellurides were, they pencilled a deal that was $15k over list. The sales manager came over to give us his poor excuse for his price gauging. “Supply and demand”. So much for integrity and honesty. We will be purchasing elsewhere and we will be negotiating off the list price, not an inflated number like you’ll get at Liberty Kia. More