Liberty Kia

Held Hostage, Bait and switch, PUSHY ON 20%INT FINANCING After i said i have my own financing they offered on a 25990 vehicle plus tax and doc, whic they said doc was in the 900's and we all know tax is arou After i said i have my own financing they offered on a 25990 vehicle plus tax and doc, whic they said doc was in the 900's and we all know tax is around 2k They tried swindling me at 75moths at 649 a month which would be in the 20% interest rate plus or minus (where my lender is at 3%-5%) or around 45k for a 25k car and after i said i would like to leave to take care of pregnant wife and diabetic kid held my keys hostage,,,,, and only offered half of what other dealers offered on the trade, and if they did a accurate apprasal they would have known the engine light code.... which i know what it is from going to other places and getting appraised......... More

Great First Experience of Buying a Car I decided to buy my first car from Kia, and I went with the Kia Soul 2020. The employee that helped us was David. He made the experience super easy an I decided to buy my first car from Kia, and I went with the Kia Soul 2020. The employee that helped us was David. He made the experience super easy and made us feel comfortable the whole day. Overall, great experience. More

very misleading website and pricing.. CROOKS was online and did a search for KIA FORTE and seen they had a discount program at liberty KIA so i called since i love over 1,5 hours away and asked a was online and did a search for KIA FORTE and seen they had a discount program at liberty KIA so i called since i love over 1,5 hours away and asked about the price.. They lady said they are a volume dealer and the can price them at this price because they sell so many KIA's I asked so this is they price the one you have advertised She said yes only think you have to do is FIance the car for at least 3 months ... So gosh i made the trip and in Traffic is was like 2 hours .. test drive the car and said ok lets go make it work.. THEN the Salesman says well lets see if you qualify for that price ... i said what i asked the girl on the phone she said yes that was the price.. he said well you have to qualify for the discounts So is starts asking me questions are you in the service i said no do you drive for Uber i said NO did you just get out of college I said NO i am 59 years old he said do you work for the government i said NO he said are you part of the Kia loyalty customer i thought i would make this one my daughter bought a KIA at schaumburg KIA so i said yes my daughter bougt i Kia he saivd is your name on the LOAN i said NO . NOPE didnt get that one either so then they give me a price that is 3,700 more then what was in the ad .. and i called and was promised that was the PRICE.. these people are CROOKS More

Worked with us to get a deal done Dave Drumke and the staff at Liberty Kia were willing to work with us to get a deal done to our liking on a Telluride which is in very tight supply. T Dave Drumke and the staff at Liberty Kia were willing to work with us to get a deal done to our liking on a Telluride which is in very tight supply. They could have said take it or leave it, but did not. More

Come here if you want to feel like garbage If you ever want to see car dealership stereotypes come to life, come to Kia Libertyville. If you want to be pushed around, spoken loudly to, disrega If you ever want to see car dealership stereotypes come to life, come to Kia Libertyville. If you want to be pushed around, spoken loudly to, disregarded, insulted, and scammed during your car buying experience, come to Kia Libertyville. Just for clarification, IF YOU WANT TO HAVE A HORRIBLE TIME, COME TO KIA LIBERTYVILLE. Ask for Mike or Anthony and I assure you, you will have all of the above. Not only was the salesman incredibly abrasive, he was also a poor listener. Eventually, we came to find out he was also a liar. After discussing an online price, we were told that the online price was ABSOLUTELY what we could purchase the car at! Perfect. One awkward and silent test drive later, we find ourselves back in this office discussing options. We were made to feel as though they didn’t want us to purchase a vehicle, and not out of a pure intent to make sure we found the right car. Maybe it was our accent, maybe it was the fact that we had the audacity to ask questions about the PRICE ADVERTISED ONLINE. Whatever it was, the Kia Libertyville employees (let me reiterate: Mike, Anthony, and one more who’s lucky we didn’t catch his name) were continuously rude and dismissive. Mike kept leaving to consult with his coworkers, which would have been perfectly acceptable if we had not heard his supervisor tell him to “just go deal with them,” while making direct eye contact. If you would like for a car salesmen to “just deal” with you, come here. Or, you can go to Subaru just around the corner and be treated like a human. More

Don’t buy used cars from this dealer I would give no stars if possible, just want to let anyone know to do their homework and do a CARFAX before buying a used car from this dealer. I boug I would give no stars if possible, just want to let anyone know to do their homework and do a CARFAX before buying a used car from this dealer. I bought a used 2014 Kia Sorento exactly 2 years ago in May 10th not even a year from buying the car I had to put new tires cause they were defected paid over $1,000 on brand new tires. Then I took it to the shop because the heated seat was not working when I got it back because everything was fixed the seat was all broken, there were scratches on the door and the floor and all the inside of the car was all dirty. I put a complain and everything supposedly got fix with brand new items, i went and pick up the truck and the seat belt light was on but i didn’t notice until i got home that it turned on in the way home, I was a few weeks away from having my twin baby girls and didn’t took it back right away(HUGE mistake) I was so tired since I was going in/out for months already I wanted to concentrates on my pregnancy and having my babies. When I finally took it back for the seat belt light it took them a month to finally call me tell me that they could not fix it because the car has been in a car accident already and has been replaced. I went and spoke the the used car manager(he was extremely rude to us, basically saying I should done homework and do research in this car before signing the papers in a very rude way) he said that it was correct it was not covered by the guarantee because it had been replaced already. When I bought the car I paid more money for the guaranty to be extended for 5 years thinking I didn’t want to deal with this type of problems for at least 5 years, never thinking it had been in a accident already. I don’t know if people do read all the way to the end this reviews but I really hope this helps future buyers to not make the same mistakes I did. Para las personas que no leen inglés un resumen de lo que explique por favor hagan un poco de tarea y saquen un reporte(CARFAX) antes de comprar un carro usado en este dealer. Yo compré el mío hace dos años y fue la peor inversión de mi vida. Thank you for your time. Gracias por tomar el tiempo de Leer. More

Chet Nichols pretty good sales rep I came in looking to buy a 2020 Kia Soul and Chet was the one that helped me out. Turned out to be a pretty good sales rep. He was very friendly, show I came in looking to buy a 2020 Kia Soul and Chet was the one that helped me out. Turned out to be a pretty good sales rep. He was very friendly, showed you every bit of the car, and even took extra time to show me a little more about things like the android auto system so when it came time to decide on whether or not the car is what I wanted, I knew everything I needed to know. Definitely try to get Chet if you end up at Liberty Kia. More

$572 to Replace Battery I called Liberty Kia on Friday afternoon because I was at a gas station close by in Vernon Hills and my car wouldn’t start after I filled my tank. The I called Liberty Kia on Friday afternoon because I was at a gas station close by in Vernon Hills and my car wouldn’t start after I filled my tank. They gave me the number of the towing company they use and I had my 2016 Kia Soul towed there. Jason, the service manager, told me they were busy and he couldn’t get to it until Monday morning, and he’d call me after they looked at it. i called at 9:15 am Monday. Call went to voice mail. Left message that I really needed a call back ASAP as I need my car to work. Jason called me back around 10:30 and told me they were pulling it into the bay now. Finally at 1:30 he called me back and said the motor won’t turn over and they need to call KIA. Found this strange but said okay and reiterated that I really need my car for work. Jason called me back at 4:00 all happy and said they found the problem— my battery was bad, bulging and looked like it could explode. At this point I’m wondering why that wasn’t the first thing they looked at as the problem was my car wouldn’t start... I asked him what the bill was. He said $490. I asked him how in the world the bill could be that high for a bad battery. He said $85 for the tow (10 minute tow but whatever), $140 for diagnostics, and $265 for the battery and installation. I expressed my displeasure at this outrageous price, but what could I do— they had my car and I needed to work. I took an Uber there ($9, only reasonable charge of this fiasco) and went to the counter to pay my bill. The woman pulled my ticket and said the charge is $572! I asked to speak to Jason. He came out and I asked him how the outrageous bill of $490 to replace my battery increased to $572. He said, “I didn’t tell you $490.” I said yes Jason, you did— I even told you the charge was exorbitant and you gave me the breakdown of charges. He denied it again. I asked him to explain the charges to me. He started off with the $140 charge for running diagnostics on my car. I asked him why that was necessary if I had an obvious bulging battery and the problem was my car wouldn’t start. He said that KIA’s have been having issues with motors seizing and he needed to make sure I didn’t have a problem with my motor. Perplexed, I asked him why I should pay for that. He said that’s the way it works. At this point, my frustration was pretty high. I paid my bill and left feeling like I was just fleeced. I like my KIA Soul— but I will NEVER go back to Liberty KIA to have it serviced. More

First impressions Took my 2018 Sportage to Liberty Kia on a late Monday afternoon appointment for a recall regarding an ECU upgrade. The work performed on the car was d Took my 2018 Sportage to Liberty Kia on a late Monday afternoon appointment for a recall regarding an ECU upgrade. The work performed on the car was done satisfactorily and in the amount of time stated. Here’s where the poor review comes in; the car was given a courtesy wash and the right front third of the license plate was bent outward, along with shattering the clear plastic cover protecting it. Didn’t notice this until an hour afterwards approaching the car from the front after shopping. Took the vehicle back and showed the service advisor, he admitted the car wash did the damage and would have the service manager call me the next day. Tuesday goes by, Wednesday, Thursday still no call but I receive one of those follow up surveys asking how was the experience? I fill it out on Friday night with a poor review explaining the above and that I request the Owner of the dealership to contact me. Saturday morning the Service Manager leaves a message he didn’t know he was to call me. A few days later received another follow up survey asking if my issue was satisfactorily handled? I proceed to tank that one also reiterating my request to communicate with the OWNER of the dealership. Next day I get a message from an operations director that the owner instructed him to call me (I’m sensing C.Y.A. here) to see about what can be done to fix the situation. I stopped at the auto parts store and spent around twenty dollars for a new sturdy full license plate frame holder, along with the new clear plastic cover. Fifteen to twenty minutes of my time in the driveway putting it all back together in between head scratches for the dog supervising my work and all is well again. So this was the first time ever using this dealerships service department, and looks like the last considering how this got handled. Not a good first impression at all. I’ll reiterate again; all I wanted to do is talk to the owner of the dealership. If the owner doesn’t want to contact me that’s fine, they’re the owner, it’s their business. The best part though is I’m the customer, and I don’t have to bring my car back for service work ever again. I’m sure I’ll find somebody willing to do oil changes and scheduled maintenance work somewhere. David Wright Island Lake, IL More

Dave Drumke is super nice ! Thanks Dave Dave Drumke was helping me look for a car, specifically an SUV so he showed me the Sorento and was very informative. He was very nice and well spoken, Dave Drumke was helping me look for a car, specifically an SUV so he showed me the Sorento and was very informative. He was very nice and well spoken, very polite. Too bad I saw a vehicle somewhere else but still he was very friendly! Thanks Dave More