Liberty Kia

Bait and switch pure and simple Buyer Beware!!! The general manager Anthony is a "Bait and Switch" expert. Much like the other reviewers on this page, my girl and I had the same expe Buyer Beware!!! The general manager Anthony is a "Bait and Switch" expert. Much like the other reviewers on this page, my girl and I had the same experience this morning. Advertized a vehicle that I verified was in stock and correctly priced online, then drove a hour to find that the vehicle had been sold days ago. Sure it was. I am filing complaints with KIA, the BBB (they are registered), the Illinois States Attorney General, and placing complaints on any and all online review sites. Besides being a fraudulent dealer, he totally comes off as a guido (defined as "a man, especially an Italian American, regarded as vain, aggressively masculine, and socially unsophisticated." He was physically and verbally aggressive. More

With everything happening around the world, you would think people would hide the way they truly feel about a race even if its just to make a sale. We stopped by today to look at 2 cars for our growing f think people would hide the way they truly feel about a race even if its just to make a sale. We stopped by today to look at 2 cars for our growing family. Abe was the sales rep that assisted us and let me tell you, WORST experience of my life at a dealer. I came in knowing what I can and can't afford. This guy not once, not twice but THREE times tried to tell me I can't afford the Telluride. He mentioned the price difference between the Sorento and Telluride was significantly different, about 20k. That's nice sir but not once did I say what my price point was. I did my research. I came in knowing what SUVs I wanted to look at and what would be comfortable for my family. You do NOT get to decide that for me. After my husband told Abe that the price didn't matter, he continued to try to persuade us into considering the Sorento after saying it was not for us because of x,y,z. I finally stepped in and said we arent asking you about the price, we are looking for comfort for our kids. The guy at the front desk finally stepped in and told him to just let us see and test drive the Telluride but at that point we had enough and walked out. I really hope the manager sees this and addresses this. You lost a potential customer and this potential customer is now leaving you a bad review for Abes racist behavior. More

General xxxxxxxx Dealership was supposed to be partners in a car buying service for vets, denied any involvement even though their information was plastered all over t Dealership was supposed to be partners in a car buying service for vets, denied any involvement even though their information was plastered all over the service details. Bait and switched vehicles anyways, VIN numbers didn't match, got berated when questioning details about the vehicles, including their overly expensive "bumper to bumper" warranty that in the fine print is closer to a bumper and bumper warranty. Avoid at all costs. More

Sucker’d from out of state Provided all information on trade in condition with pictures and received a minimum quote. Came in from out of state to make the deal and they reduce Provided all information on trade in condition with pictures and received a minimum quote. Came in from out of state to make the deal and they reduced my trade by 15% . We should have believed the Facebook ratings. Buyer beware! This dealer sucks! We’re on our way to a reputable dealer. More

Bait and switch Was told by the manager Sean to "get the xxxx out of his parking lot" after I called them out on their bait and switch tactics. They advertise one pri Was told by the manager Sean to "get the xxxx out of his parking lot" after I called them out on their bait and switch tactics. They advertise one price on cars.com and confirm all the details when you call them just to get you into the showroom. Once you get there its a different story. More

Held Hostage, Bait and switch, PUSHY ON 20%INT FINANCING After i said i have my own financing they offered on a 25990 vehicle plus tax and doc, whic they said doc was in the 900's and we all know tax is arou After i said i have my own financing they offered on a 25990 vehicle plus tax and doc, whic they said doc was in the 900's and we all know tax is around 2k They tried swindling me at 75moths at 649 a month which would be in the 20% interest rate plus or minus (where my lender is at 3%-5%) or around 45k for a 25k car and after i said i would like to leave to take care of pregnant wife and diabetic kid held my keys hostage,,,,, and only offered half of what other dealers offered on the trade, and if they did a accurate apprasal they would have known the engine light code.... which i know what it is from going to other places and getting appraised......... More

Great First Experience of Buying a Car I decided to buy my first car from Kia, and I went with the Kia Soul 2020. The employee that helped us was David. He made the experience super easy an I decided to buy my first car from Kia, and I went with the Kia Soul 2020. The employee that helped us was David. He made the experience super easy and made us feel comfortable the whole day. Overall, great experience. More

very misleading website and pricing.. CROOKS was online and did a search for KIA FORTE and seen they had a discount program at liberty KIA so i called since i love over 1,5 hours away and asked a was online and did a search for KIA FORTE and seen they had a discount program at liberty KIA so i called since i love over 1,5 hours away and asked about the price.. They lady said they are a volume dealer and the can price them at this price because they sell so many KIA's I asked so this is they price the one you have advertised She said yes only think you have to do is FIance the car for at least 3 months ... So gosh i made the trip and in Traffic is was like 2 hours .. test drive the car and said ok lets go make it work.. THEN the Salesman says well lets see if you qualify for that price ... i said what i asked the girl on the phone she said yes that was the price.. he said well you have to qualify for the discounts So is starts asking me questions are you in the service i said no do you drive for Uber i said NO did you just get out of college I said NO i am 59 years old he said do you work for the government i said NO he said are you part of the Kia loyalty customer i thought i would make this one my daughter bought a KIA at schaumburg KIA so i said yes my daughter bougt i Kia he saivd is your name on the LOAN i said NO . NOPE didnt get that one either so then they give me a price that is 3,700 more then what was in the ad .. and i called and was promised that was the PRICE.. these people are CROOKS More

Worked with us to get a deal done Dave Drumke and the staff at Liberty Kia were willing to work with us to get a deal done to our liking on a Telluride which is in very tight supply. T Dave Drumke and the staff at Liberty Kia were willing to work with us to get a deal done to our liking on a Telluride which is in very tight supply. They could have said take it or leave it, but did not. More

Come here if you want to feel like garbage If you ever want to see car dealership stereotypes come to life, come to Kia Libertyville. If you want to be pushed around, spoken loudly to, disrega If you ever want to see car dealership stereotypes come to life, come to Kia Libertyville. If you want to be pushed around, spoken loudly to, disregarded, insulted, and scammed during your car buying experience, come to Kia Libertyville. Just for clarification, IF YOU WANT TO HAVE A HORRIBLE TIME, COME TO KIA LIBERTYVILLE. Ask for Mike or Anthony and I assure you, you will have all of the above. Not only was the salesman incredibly abrasive, he was also a poor listener. Eventually, we came to find out he was also a liar. After discussing an online price, we were told that the online price was ABSOLUTELY what we could purchase the car at! Perfect. One awkward and silent test drive later, we find ourselves back in this office discussing options. We were made to feel as though they didn’t want us to purchase a vehicle, and not out of a pure intent to make sure we found the right car. Maybe it was our accent, maybe it was the fact that we had the audacity to ask questions about the PRICE ADVERTISED ONLINE. Whatever it was, the Kia Libertyville employees (let me reiterate: Mike, Anthony, and one more who’s lucky we didn’t catch his name) were continuously rude and dismissive. Mike kept leaving to consult with his coworkers, which would have been perfectly acceptable if we had not heard his supervisor tell him to “just go deal with them,” while making direct eye contact. If you would like for a car salesmen to “just deal” with you, come here. Or, you can go to Subaru just around the corner and be treated like a human. More