Liberty Mazda

New car experience was fine; used car is a disaster! Leasing a new car was fine. However, when it came to buying a 10 year old Mazda 3 for our 16 year old, I wish I hadn't. So, this will be strictly abou Leasing a new car was fine. However, when it came to buying a 10 year old Mazda 3 for our 16 year old, I wish I hadn't. So, this will be strictly about the used car experience. First, they illegally sold it to us without a title.They were trying to play the "check float" came. We bought it on a Sunday (it had come in 2 days earlier) in conjunction with a new Mazda and since it needed some work, we were told it'd be ready that Saturday. It wasn't. The paint had to dry. So, I called on Monday and was told the Title wasn't in and the GM, Joe B., said he incorrectly assumed that the owner didn't have a loan against it as it was a 10 year old car. So, now the car was done but we had to wait for the Title to go to the RMV then back out to the dealership. Second illegal move, they didn't tell us it was in an accident. Three times I asked for the Carfax. First time, they didn't have it. Second, they said it had 2 previous owners but Mike, our salesperson, couldn't get the Carfax because Joe had it and Joe wasn't in. SO, I paid $40 myself and found out this piece of news. A side impact, no airbag deployment, fixed at a Mazda dealership. I can now see where the point of impact was as they just 'banged' the dents out of the back passenger door. (Third time was later in this experience.) Three weeks after we bought it, I got the call it was ready and they practically forced themselves on me to accept it that day. It was driven to us by our salesman, Mike M. who was great. However, it didn't have an inspection sticker, because it was too late in the day and per MA laws, they can't put the stickers on after 3pm or something. Now, everything was dumped in OUR lap. Things weren't done to the car that we asked, the sticker wasn't on so we had to drive it back, which we did 2 days later only to find out we didn't drive it ENOUGH as the battery had been taken out and all the info they use for inspection wasn't there. So, my son and husband had to waste gas and drive for 20 min to get the sticker, which they did. We had to take it back for them to finish what they should have done in the 3 weeks that they had it (fix rust, new wiper blades, rattling under the car, some fabric on the door, foggy headlight case.) My husband takes it in and complains that he just noticed the brakes are making noise, so we get new rotors on the back. They fix the rattling heat shield, give us new wipers but the rust, the fabric and the headlight aren't fixed. So, my husband takes it back and complains to the new GM who assures us he'll take care of it and call us this week. (Meanwhile, before we took it in, the car would beep inside the cabin when we'd take the key out of the ignition. This happened twice and we had to start it, stop it then take the key out to get the beeping to stop. It also set off the panic alarm just by opening the door. Twice this happened, but not in conjunction with each other.) The GM contacted us the night of April 3rd and we made an appointment to bring it into the shop that Saturday. After creating a list of the issues, including the alarm issue which was happening every time we tried to get in the car, we were told it most likely would not be completed that day and we'd need a loaner car. I informed them we didn't need it, as my son would not be allowed to drive it, but they insisted. Also, I informed the GM, Chris, about how the Mazda had been in an accident and we were not made aware. He said they don't use CARFAX but use AUTOCHECK and it probably didn't appear on there. (Today, I paid $29.99 for an AUTOCHECK report and the accident is indeed on there.) Saturday afternoon Service calls us and says that the rust has been taken care of but the ignition switch is bad and we'll have to wait for the part to come in, which will be Tues or Wed. So, we have a loaner car until then, but it's not being used. We pick up the car on Tuesday and the rust is taken care of and the car alarm didn't go off when I unlocked it. They refused to clean the foggy headlight capsule saying it wasn't a safety issue. However, over the weekend of April 12th, the first nice day where we could open the car windows all the way, I had a hard time getting the driver's side window to go back up. I took it in on Monday the 14th for this issue and asked them to look at the front brakes as they were making rubbing noises. The brakes are fine; just the calipers needed cleaning. However, the sales manager told the service rep that the window switch couldn't be replaced under the warranty because it had run out. I said it hadn't; we have a 60 day warranty and even if it was 30 days, we hadn't had it in our possession that long. I was transferred to the Sales Manager, Mike, and he was not in. So, in the past 2 hours have left 3 messages. No response. This company seems to want to do the bare minimum to get you out of their hair. They don't' understand their own rules and are NOT putting the customer first. I even asked for a refund before it went in for the alarm issue and was told, "No." That's all I want. They sold it to us illegally and failed to disclose an accident and they are not worried. I have a complaint on file with the BBB, a complaint via Angie's List, filed an Auto Dealer Complaint Form, commented on Twitter and their Facebook page, called the dealer owner to no avail, have a letter to Mazda Customer Service in CA ready to go. I have done everything I can to get the action we want and all they do is try to fix it, but can't do that correctly the first time. We should not have to take a car into the shop for work about 6 times since March 22nd. I now have a call into a lawyer. More

Great and Easy Experience, Go to Liberty! This was by far the best experience I have had purchasing or leasing a new vehicle. Mike Romano made it even easier just by being accessible for me. This was by far the best experience I have had purchasing or leasing a new vehicle. Mike Romano made it even easier just by being accessible for me. He picked up the phone every time I called and was able to answer any questions I had. I walked in on a Sunday night and was attended to right away by Mike. He let me experience all the vehicles I was interested in and allowed me to sit in a few and test drive the one of my choice. Also, it took less than an hour for all of this be complete including all the paperwork. I was able to pick up my new car the following evening after work. This car looked sharp. Mike got the registration and inspection all set for me so I didn't have to go sit at the RMV for an entire day. He even was able to take care of my old license plates. I could not recommend this dealership with any higher of a rating. This was a great place and everyone has your best interest in mind. Go and see Liberty, they will take care of you there! More

customer service at its best!!!! I've been going to Liberty Mazda since 2010 and have bought 3 Mazda's from this dealership and couldn't imagine going any where else! Mike and Chuck h I've been going to Liberty Mazda since 2010 and have bought 3 Mazda's from this dealership and couldn't imagine going any where else! Mike and Chuck have customer service mastered! They've earned our loyalty and then some. keep it up guys and see you in 2 yrs for our next Mazda!!! More

Just the best! This is our third Mazda at Liberty Mazda and we will continue to do business with Liberty Mazda ! Mike is all about the customer and always makes you This is our third Mazda at Liberty Mazda and we will continue to do business with Liberty Mazda ! Mike is all about the customer and always makes you feel like your at home ! Mike and Chuck's customer service is at a whole other level! There attention to detail and actually listening to your wants and needs within your budget has blown us away! We will never go anywhere else! Thank you Mike and Chuck for making our car shopping not a stressful experience and we will be back in 2yrs for our next one!! Also want to say that Brandon is going to be a great asset to you he did an amazing job keeping your culture you've created at Liberty Mazda!! You are all the best of the best! More

Needed to replace my Dodge Caravan. I use a wheelchair and needed the Mazda 5 with the sliding door on the drivers seat and hand-controls. Chuck helped arrange the installation process and delivered me a and needed the Mazda 5 with the sliding door on the drivers seat and hand-controls. Chuck helped arrange the installation process and delivered me a great job. When Chuck needed help from a colleague, everybody chipped in like a real team. More

Professional and friendly. Made one feel like one mattered and that providing a good quality experience was important to them. Made the pick up of the car very easy, answered all of my questions, an mattered and that providing a good quality experience was important to them. Made the pick up of the car very easy, answered all of my questions, and encouraged to call back any time. More

I just picked up my new car before the new year and I couldn't have had a better feeling making my way into 2014. Started out shopping at Liberty Mazda, and ended up buying there. Just from the feeling I couldn't have had a better feeling making my way into 2014. Started out shopping at Liberty Mazda, and ended up buying there. Just from the feeling I got on my very first visit there is what made me go back. Very laid back, thoughtful, interested, funny group over there!! I had a good time buying my car! Not just a pleasant purchase, but fun. I have never been to a dealer where everyone had been so nice and all seemed to be on the same page. Every time I walked by an employees I was asked if I was being attended to. It's a good feeling knowing that I was paid attention to. It's not always easy buying a car alone. Let alone for a female walking into a "Lions Den" so to speak. The rap of the old car dealers is gone. That was ears ago. Every dealer could learn a few things from Liberty Mazda and their staff. Best dealer around. More

Rob was the salesperson I bought the car from. He was beyond terrific! He went above and beyond to answer all my questions and was easily accessible by phone/email. When I began experiencing a problem w beyond terrific! He went above and beyond to answer all my questions and was easily accessible by phone/email. When I began experiencing a problem with my brakes, it was Rob who I first contacted. He put me in touch with Wally, the service manager. Wally immediately addressed the issue and took care of it in a timely manner. Rob followed up to make sure my issue was taken care of and I was satisfied. More

I was reccommended to Liberty by two friends of mine and so I decided I would go and check it out. My experience with Liberty was very good overall. Chuck was helpful when I first came to the dealership, an so I decided I would go and check it out. My experience with Liberty was very good overall. Chuck was helpful when I first came to the dealership, answered questions about the car of interest and took me on a thorough test drive. The dealership was attentive to reviewing my trade while we were on the drive and were prepared with an estimated value when we returned. The sale price of the car was fair and like anyone, I would have preferred more for my trade, but the deal overall was satisfactory and I am very happy with the car. More

Stay as far away from this dealership as possible!!!!!!!!!!!!!!! This man was rude, pushy and unprofessional. Not to mention he talked down to me, suggested i was stupid and incapable of und possible!!!!!!!!!!!!!!! This man was rude, pushy and unprofessional. Not to mention he talked down to me, suggested i was stupid and incapable of understanding buying a car as well as screaming at me in the middle of the showroom!!!!!!!!!!! I was absolutely horrified!!!! what kind of person treats someone like this. The test drive was 5 minutes long and no highway. At the end of the conversation he just walked away from me saying nothing throwing his arms up ion the air. When i called to complain to the manager they said nothing was done wrong that is how they do business. This dealership is the worst i have ever been too. Unprofessional, rude and honestly a waste of space. They will take you for all you have! stay away!!!!!!!!!! More