Liberty Mazda - Service Center

Mazda 6 purchase This is the second car I've purchased at Liberty Mazda. Both experiences have been excellent and I have been very well taken care of throughout. I r This is the second car I've purchased at Liberty Mazda. Both experiences have been excellent and I have been very well taken care of throughout. I recently stopped by for a service and decided to look at some of the newer models as my wife and I had been discussing it for a few weeks anyways. While looking around, I encountered Al Blank who was very helpful in assisting me to narrow down the choices I was contemplating. On my first purchase, I had dealt with another salesman who was no longer there (also a good experience). Al was very helpful and very friendly and was able to get me into a newer, better model without changing my current car payment significantly. He also made sure that everything from their end was handled seamlessly. The registration, new plates, and even the insurance company was a breeze as he had taken care to dot all of the "i"s and cross all of the "t"s. The sales manager was also a great guy who went to great lengths to work with Al to ensure I would be happy with the car I was purchasing. Overall, it was a great experience. More

James Samson is the guy! James really helped us out. We had a bad experience earlier in the week. He was honest, straight forward and very helpful. Go see him! James really helped us out. We had a bad experience earlier in the week. He was honest, straight forward and very helpful. Go see him! More

Tom in service is OUTSTANDING I have been to many dealers to have my car serviced over the years.. Tom at Liberty Mazda is the best service professional I have ever dealt with! No I have been to many dealers to have my car serviced over the years.. Tom at Liberty Mazda is the best service professional I have ever dealt with! Not only is he friendly,calm and efficient, he goes out of his way to make sure you are treated well. He is so attentive and helpful that you truly feel as if you are his family!!! I will never go any where else to get my car serviced!!!! More

Service at it's best Thanks to Howie and the rest of the staff at Liberty Mazda for the wonderful service Experience I had on my last visit. Not only was the car done soon Thanks to Howie and the rest of the staff at Liberty Mazda for the wonderful service Experience I had on my last visit. Not only was the car done sooner then promised it came in under the quote. This is the reason I choose to go to the dealer for service..... More

NOT HONEST, OVER PRICED, UNORGANIZED, AND OUTDATED I went in for service for the first time and let me just say I circled the building 2 TIMES until I finally decided to park and go inside and speak to I went in for service for the first time and let me just say I circled the building 2 TIMES until I finally decided to park and go inside and speak to someone. No one was kind enough to come outside and tell me the procedure. I stood there for about 10 minutes until I was greeted. The guys was talking about sports and the girl behind the desk, maybe cashier was on the phone. Finally I was acknowledged and helped. I was quoted " a little over an hour," it took them 2 hours to tell me what was wrong. My left outer tie rod end needed to get replaced and aligned. I was told that it was unsafe to drive. Therefore I had them do the repairs for my car. About $250.00 and 3 hours later my car was finished. When I got home I looked through my old paperwork and found that I had my right outer tie rod end replaced at another mazda dealership and found they only charged me $50 for labor where liberty charged me $105!!! I thought ALL mazda dealerships had the same RATES???When I called I was told different! This dealership is like a hot dog stand compared to Ira Mazda that closed down. Even worse, when I called around to ask for others opinions 2 out of 3 garages told me that outer tie rod ends is not a safety issue. I FELT I WAS LIED TO, RIPPED OFF, AND INSULTED. I WOULD NEVER RECOMMEND ANYONE TO GO TO LIBERTY FOR SERVICE. I DON'T KNOW HOW IT IS IN SALES, BUT I WILL NEVER FIND OUT. I AM TRULY DISGUSTED WITH THIS PLACE. IF NO STAR WAS AN OPTION, THIS PLACE WOULD GET A NEGATIVE! More

Rob was the salesperson I bought the car from. He was beyond terrific! He went above and beyond to answer all my questions and was easily accessible by phone/email. When I began experiencing a problem w beyond terrific! He went above and beyond to answer all my questions and was easily accessible by phone/email. When I began experiencing a problem with my brakes, it was Rob who I first contacted. He put me in touch with Wally, the service manager. Wally immediately addressed the issue and took care of it in a timely manner. Rob followed up to make sure my issue was taken care of and I was satisfied. More

BEWARE BEWARE BEWARE !!!!!!!! Woman BEWARE!!!!The LIBERTY Dealerships are owned by the KNOPF FAMILY.DO NOT, DO NOT buy ANYTHING from them.Why??? Because in any company or household INTEGRITY, PROFESSOINALISM Dealerships are owned by the KNOPF FAMILY.DO NOT, DO NOT buy ANYTHING from them.Why??? Because in any company or household INTEGRITY, PROFESSOINALISM and Respect are the core belief's in which we work and live by. The KNOPF Family was OK with selling my wife a PRE-CERTIFIED MAZDA CX9 for approx 30K dollars, but when it came to them ensuring the vechicle was SAFE well that was a different story. The vehicle was unsafe, in fact having break issues and tire problems. When they were approached and given the opportunity to make the vehichle safer they chose to deflect,blame and in fact continue to jeopordize my family's safety. The KNOPF FAMILY acknowledged the issues and instead of fixing the issues they opted to try to bill us for their issues. Apparently SAFETY is not a concern of theirs. Folks look at the other reviews, this a pattern. Woman should not be taken adavantage of and your family's safety should be NUMBER 1. The KNOPF FAMILY should step up, where is their INTEGRITY and PROFESSIONALISM, where is there soul. This experience would NEVER happen at any of HERB CHAMBERS DEALERSHIPS. Herb cares about your safety and appreciate his customers. HERB understands that you want to build a realationship with your customers not put them in harms away. I want an owner like Herb, he has INTEGRITY. I could go on with names of staff but the bottom line starts and stops with the KNOPF FAMILY. Be safe everyone. More

Myself and my family have been buying and servicing our Mazda's with Walter's dealership for years and we have experienced nothing but outstanding service! If something couldn't be covered by warranty then Mazda's with Walter's dealership for years and we have experienced nothing but outstanding service! If something couldn't be covered by warranty then there was good reason for it. I cannot believe how people will try to tarnish the outstanding reputation of a company and person just because they get an answer they don't like. Some people should just suck it up and deal with it! Stop hiding behind your computers! I'm going in for an oil change today and will be bringing Walter a coffee. More

Need to get my window washer sprayers fixed. They lost the washer cap, and told me that since I did not have the cap - the fix was not covered under warranty. the washer cap, and told me that since I did not have the cap - the fix was not covered under warranty. More