Liberty Mazda - Service Center

Professional, honest service department I recently had my car serviced at Liberty Mazda. I was greeted by Jonathan right away and went over the concerns I had. He was technically knowledgabl I recently had my car serviced at Liberty Mazda. I was greeted by Jonathan right away and went over the concerns I had. He was technically knowledgable and very professional. He made me feel at ease that my car was in good hands. I was soon after greeted by the Service Manager, Jason. He is a hands on manager who truly cares about his customers and the reputation of the service department. The facility is clean and modern with a nice waiting area but I chose to take their free shuttle back home. Although I'm not a mechanic, I know a lot about cars and do a lot of work myself so I usually know what is wrong with my car when I bring it in to be serviced. I use this knowledge to judge the honesty and integrity of a service center. The diagnosis and suggested repairs by Liberty Mazda were spot on. They were honest and fair. I will not hesitate to use Liberty Mazda Service next time the need arises and I would recommend them to friends and family. More

"Service Department is Outstanding!" I bought my car at another dealership and was dissatisfied with that dealership's service department, so I tried Liberty Mazda and am I glad I did. E I bought my car at another dealership and was dissatisfied with that dealership's service department, so I tried Liberty Mazda and am I glad I did. Every time I have come in for an oil change, the staff is friendly and very efficient and I don't have to wait longer than 45 minutes....and they even wash my car! Now that's service that you don't get everywhere! I can honestly say that Liberty Mazda is the best overall dealership in Connecticut!!! Vivianna More

Visiting this dealership was one of the worst experiences ever. First off, I set up an appointment with them and when I came in it was like I just decided to waltz on in. They didn't have me scheduled, didn' ever. First off, I set up an appointment with them and when I came in it was like I just decided to waltz on in. They didn't have me scheduled, didn't know why I was there, they didn't even know my name. Second, when they did find out what was wrong with my car, they ordered the wrong part! Third, once they received the correct part and finished installation, they took so long with the paperwork. They asked me if I wanted it to be faxed to me since I had to go back to work and so I agreed. I had to call back 3 times the NEXT DAY in order to finally receive my paperwork. I would not recommend this dealership to anyone. The only upside is the service rep, Amber was very friendly, and Eric was also pretty helpful attempting to get things sorted out, but still was one of the worst experiences I've ever had to fix my car. More

My CX-7 was in an accident which blew out both of my left tires. I got my car towed to Liberty Mazda and was greeted by Jason Secor. After that point Jason took over the whole process and made me very very c tires. I got my car towed to Liberty Mazda and was greeted by Jason Secor. After that point Jason took over the whole process and made me very very comfortable. He talked to my Insurance company, talked to the other party's insurance company, got me hooked up with a rental car, got rims for the car, tires, and so much more. I am extremely happy and satisfied with the courtesy, professionalism and the personal attention shown by Jason and the Liberty team. Thanks a lot to Jason and team to make us feel comfortable and at home. More