Libertyville Chevrolet

Don't waste your time; terrible tactics and hidden fees! I was recently shopping for a particular Jeep, I initiated contact with the sales staff at the dealer and after some communications I decided to stop I was recently shopping for a particular Jeep, I initiated contact with the sales staff at the dealer and after some communications I decided to stop in and test drive the vehicle. When it came to discussing the numbers I couldn't help to notice how inflated the numbers became. With the typical sales person - sales manager tactic, they offered way below typical trade in value for my vehicle, - which is not a huge issue, I get they want to maximize their profits. With that I asked for them to walk me through the numbers. Things the alarmed me: 1. They took the tax credit for my trade off the top line value of my vehicle. 2. They tacked on a $400 window vin etching & nitrogen tire fill. ( that was laughable, as if I was going to be tracing down car parts in the event the vehicle was stolen). 3. $1,000 vehicle prep fee! I'm a car guy, I know brakes weren't serviced, the car got a basic wash and not even a detail as I could see swirls in the paint. The negotiations with the dealer were beyond poor, I purchased 20+ vehicles in my life and I have never encountered such a poor service. Following my visit I noticed the dealer kept on lowering the price of the vehicle, I stood by my offer. I even received a message from the sales parson saying "you snooze you loose, its sold BROTHER" all the while the price of the vehicle was again lowered. Looks like the staff needs to brush up on general customer service and negotiations training. More

Service at Libertyville Chevrolet. Libertyville Chevrolet. Is a great place. We have been buying our cars there for years and their service manager Mike Tortorella Is a great guy. Libertyville Chevrolet. Is a great place. We have been buying our cars there for years and their service manager Mike Tortorella Is a great guy. More

Got what I wanted! got exactly what we wanted at the price we wanted, will recommend to others. Great service, great quality cars, great dealership. Thank you for al got exactly what we wanted at the price we wanted, will recommend to others. Great service, great quality cars, great dealership. Thank you for all your help! More

Yunior was able to help me. He did everything he could to make sure I walled away happy with my deal. He is customer focused. was able to help me. He did everything he could to make sure I walled away happy with my deal. He is customer focused. More

GREAT EXPERIENCE Would be buying my cars here with Libertyville Chevrolet came in here To see what was wrong with my car and left in a new Chevrolet Equinox thank you Would be buying my cars here with Libertyville Chevrolet came in here To see what was wrong with my car and left in a new Chevrolet Equinox thank you yunior for all the great help More

Out of state purchaser Ivan was terrific and made the process very easy. It was a pleasure to work with this dealership...even from Texas! I would purchase another vehicle Ivan was terrific and made the process very easy. It was a pleasure to work with this dealership...even from Texas! I would purchase another vehicle from this company....in fact, I have them looking for another vehicle for my daughter. More

Please listen! And understand that I am saying this so that you avoid thousands of dollars in mysterious fees and lies. Never under any circumstances buy a vehicle And understand that I am saying this so that you avoid thousands of dollars in mysterious fees and lies. Never under any circumstances buy a vehicle from these lowlife bottom feeding xxxx. They are the quintessential stereotypical untrustworthy, criminally lying sales people. They will smile in your face, shake your hand, make your kid laugh and give him a balloon. All a ruse to lure you in and suck you dry. To get you to buy a $16000 dollar car that mysteriously becomes $24,000 when you actually look at your paperwork. And because this state has no return policy on vehicles you're stuck with your error. A victim unto yourself. Don't trust any of these other reviews, probably them masquerading as satisfied customers the first of many traps they lay to reel gullible chumps like me in. Best of luck on your car buying experience somewhere else. And if you are stupid enough not to heed my warning then you deserve what's coming to you. More

Shy gal As a woman it’s very hard to go in a dealer by yourself in fear of one the salesman taking you serious and two not getting ripped off. I also didn’t g As a woman it’s very hard to go in a dealer by yourself in fear of one the salesman taking you serious and two not getting ripped off. I also didn’t go but I needed a car and after reading reviews about Keith before going in I though I would reach out to him first. He made me feel very comfortable and important. I ended up buying a car from him and I will do so again when I’m ready in the future. More

best service ever I go in expecting good service and received great service..From the first to the time I left my satisfactoin was a primr oncern. I will recomend and r I go in expecting good service and received great service..From the first to the time I left my satisfactoin was a primr oncern. I will recomend and return. More

Late night customer Came in real late on Saturday thinking they close at 9 but it was 7 they close at . I kept Keith Gunning there till past 11pm I felt bad but especiall Came in real late on Saturday thinking they close at 9 but it was 7 they close at . I kept Keith Gunning there till past 11pm I felt bad but especially because of the deal I got . I just wanna tell everyone what a great salesman and trooper he is and I’d come back in future just not as late. More