Libertyville Chevrolet

Drew was fantastic, super relatable and relaxed answered all my questions worked with my to find the best option. I’m extremely happy on my new purchase and so happy it didn’t take long at all! Three hours all my questions worked with my to find the best option. I’m extremely happy on my new purchase and so happy it didn’t take long at all! Three hours to buy a car should be a record!!! Thank you DREW!! More

Very easy process, great prices, and wonderful customer service! Will be coming back for my next vehicle and recommending this dealership to family and friends! service! Will be coming back for my next vehicle and recommending this dealership to family and friends! More

The salesman was very pleasant to work with. He was very helpful. I would recommend this dealership. He was very helpful. I would recommend this dealership. More

If I could give zero stars I would. I see lots of people had issues with purchasing, but my issues are with service. TLDR: DO NOT GET YOUR CAR FIXED HERE THE TECHS WILL STEAL PARTS, I see lots of people had issues with purchasing, but my issues are with service. TLDR: DO NOT GET YOUR CAR FIXED HERE THE TECHS WILL STEAL PARTS, LEAVE YOUR CAR UNFINISHED AND PUT YOUR LIFE IN DANGER. I am fortunate enough to have a mechanic in my family to has been able to check and catch all of their mistakes… Where do I even start? When we brought it in, he already knew what was wrong. They looked over the car and then sent the info to warranty. We got fixed what the warranty covered and then we’re going to fix the rest. WELL, I get a call that my car is “ready” and there’s more issues with it than when it started. It ran terrible, smoke was coming out of the exhaust, and the man at service wouldn’t tell me that it was safe to drive on the highway since it clearly wasn’t and would make them liable. My uncle had to leave his job to come and safely get the car back to his shop. When we get it back to the shop we see a part that we PAID THEM EXTRA FOR not put on. Coolant in the oil, everything’s a mess. He takes pictures and reached back out for them to fix their mistakes and also requested a new tech on my car. Chevy put the same tech back on my car, diagnosed some different issues and then tried to run it through the warranty again. After weeks and the warranty not covering the issue, we have to pay for something else out of pocket because this new issue. After paying we get in the car and it’s misfiring… an issue it wasn’t having before. We drive it back to the shop again where he has to do another 6 hours of work on. There are parts missing from inside my car that were in it when we dropped it off. The tech specially stole a vacuum hose out of my car (or something like that I don’t know car, hence why my uncle has been involved). Something that didn’t have anything to do with the issues we were having. 6 hours and paying for new parts later it finally drives closer to how it did before. But we’re still not done….. Less than a week later, LESS THAN 200 MILES LATER, my car does the same puff of smoke from the exhaust as it did the first time i picked it up. And is completely out of coolant and it overheated on me 3 TIME ON THE HIGHWAY IN MILWAUKEE… so dangerous. Again, that cloud of smoke means that coolant is in my exhaust/oil, which we told them months ago. I filled it up with coolant again and now my issues are exactly the same as they started with about 6 months again… YES 6 MONTHS… I’ve paid so much money, my uncle has spent so much time and money, this has affect his business as well. They have put my life in danger multiple times saying it was fixed and leaving parts off or incomplete. If it wasn’t for my uncle who knows if I would even be alive to write this review as they kept putting me in this dangerous car. Last but not least, I DID NOT buy my car from this dealership, but they had the audacity to change my license plate cover to one of theirs. So they not only stole parts from my car, but they stole my license plate cover as well. I called and asked to speak with the manager today and was given the service manner, who was my point of contact this whole time. Needless to say, I wasn’t trying to speak with him and no one ever called me back. Based on some other reviews, I think I need to go down and speak with them in person… I am also reaching out to GM once I finish getting all the documentation together from my Uncle. If you read all of this thank you!! AND DO NOT GET YOUR CAR REPAIRED HERE More

Everyone is very helpful, friendly, and professional. They do a great job of communicating and listening. They do a great job of communicating and listening. More

I received help from Drew Sims, Bobby and Anastasia during my purchase. The extended test drive really helped us in making our decision. Anastasia was very helpful and welcoming while Drew and Bobby we during my purchase. The extended test drive really helped us in making our decision. Anastasia was very helpful and welcoming while Drew and Bobby were great in the purchasing process! More

Very welcoming, handle having my children in the store super well. They didnt mind at all which felt so nice. Bob skinner was absolutely stunning with his work ethic, knowledge, and his ability to make us super well. They didnt mind at all which felt so nice. Bob skinner was absolutely stunning with his work ethic, knowledge, and his ability to make us feel like family. He took care of us like family. More

Always feel I’m dealing with fair, honest professionals. I drive past 3 Chevy dealers to use libertyville Chevrolet. I drive past 3 Chevy dealers to use libertyville Chevrolet. More

Omar went above and beyond to make sure all my questions were answered and that I felt confident in my purchase. Highly recommend this dealership to anyone looking for top-notch customer service! were answered and that I felt confident in my purchase. Highly recommend this dealership to anyone looking for top-notch customer service! More

I had an excellent experience at Libertyville Chevy! From the moment we walked in, Omar was welcoming, attentive, and professional. From the moment we walked in, Omar was welcoming, attentive, and professional. More