Libertyville Chevrolet

Taken advantage of I feel completely taken advantage of. My 2003 Saturn Ion wouldn't start so I had to get it towed to Libertyville Chevrolet. My service advisor was I feel completely taken advantage of. My 2003 Saturn Ion wouldn't start so I had to get it towed to Libertyville Chevrolet. My service advisor was Steve Baker. They ran a diagnostic and told me I needed a new battery and that the total (including the diagnostic fee) was $407. I knew this was high but I didn't have much of a choice because the car wouldn't start so I couldn't drive it to another lot for a better price. I told him to do the work so they cleaned and secured the terminals, replaced the battery, and this fixed the problem. I go to pay and the total was $449.56. $449.56 for a new battery. Libertyville Chevrolet, I hope you make a change. Instead of feeling happy that you fixed my car, you left me feeling humiliated that I chose you. More

Total Rip-Off First off, do not walk into the front doors unless you have done your research! They will absolutely rip you off if you give them the chance! I pu First off, do not walk into the front doors unless you have done your research! They will absolutely rip you off if you give them the chance! I purchased a used car here which was WAY overpriced and told them so. It took 3 visits and talking to several managers before they agreed on a price that was FAIR. I also had a trade in on a 2011 Nissan Rogue and they offered me $900 less than what was due on the pay-off amount. I agreed to pay it (knowing that I shouldn't have) and they gave me $13,000 for my trade in...they now have it listed on their website for $21,995 and there was NO damage to the car. I understand that they need to make a profit and they are a business but $9,000 is not just a profit...especially when they made me pay $900 on my trade in! Not to mention that BRAND NEW 2014 Rogues are going for just over $21,000!!!! I can say with confidence that I will never use their dealership again and will make sure that I left everyone I come into contact know how they do business. Taking advantage of customers is NOT good business! More

This is Just Ridiculous Do Not buy from this dealership! I purchased a new car from the dealership and traded in my old one. They were suppose to pay off the car that I trade Do Not buy from this dealership! I purchased a new car from the dealership and traded in my old one. They were suppose to pay off the car that I traded in by 08/26. It is now 09/08 and the check was never sent to the bank from my previous loan causing my back account to be debited from the previous car that I no longer even have. I am now missing $400 from my account and have to jump through hoops to get everything straightened out. This is absolutely ridiculous. A simple transaction that is made multiple of times a day at a dealership could not be taken care of properly. I called the dealership and I was suppose to have a check for the issue by 09/02 its now 09/08 my account is racking up late fees because I cannot pay bills. More

Fool me once I purchased a car and paid for the "Certification" which wasn't cheap, it was not certified, I have a "we owe" ticket for a manual and extra key, whic I purchased a car and paid for the "Certification" which wasn't cheap, it was not certified, I have a "we owe" ticket for a manual and extra key, which I have neither. I emailed the Manager and have received nothing in return. No call back, nothing. I called and texted the sales man(Tomas) numerous times to hear- "Let me check with Jose" EACH time, and NEVER heard back. Will never do business here again, even though they say I have maintenance and oil changes for the next 2 years, I won't waste my time there. I had to take it back 3 times in the first month of having it for things they "forgot" to take care of. I am tired of dealing with them, and took the "fool me once..." attitude and chalk this up to a loss. There will be no fooling me twice with this establishment. I thought it was a nice buying experience until it came to getting things they said they would get me. Sad More