Libertyville Chevrolet

Not worth the time My husband and I both got our vehicles from this dealership. The first problem we had was they told my husband he gets a $100 incentive because he ref My husband and I both got our vehicles from this dealership. The first problem we had was they told my husband he gets a $100 incentive because he reffered me there. They took down our address, and never sent it. We took a co worker of mine(were both in the military) to look into him getting a vehicle. Right off the bat the man, I believe his name was tim, was kind of rude. My friend took the car he was interested in for a test drive, and the guy brought him inside to talk numbers. This man who worked there was sitting g in front of him on his cell phone texting (highly inappropriate) and constantly went to check on "something", for about 45minutes. They offered NO discount at all! You would think there's something that could have been done for a service member but apparently not. All together it was horrible service, and we ended up going to another dealership, and not only did my friend get his car there for a steal, I traded in my used vehicle for a brand new one for only a little more money and MUCH lower interest rate (more than half less!) The Libertyville Chevy is not worth the time, I do NOT recommend it. More

inquired on a vehicle via the web site, bad idea! Constant phone calls abut my web inquiry. No way to garner info on a vehicle through email only, they force you to leave phone number, then call ALL Constant phone calls abut my web inquiry. No way to garner info on a vehicle through email only, they force you to leave phone number, then call ALL DAY LONG! I will never shop here based on this interaction ... ever! More

Excellent Customer Service My wife and I went car shopping at Libertyville Chevy in Libertyville last Monday to look for a new vehicle. We were greeted by a Young guy named Car My wife and I went car shopping at Libertyville Chevy in Libertyville last Monday to look for a new vehicle. We were greeted by a Young guy named Carlos, who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering very question of ours patiently, respectfully and with all the professional courtesy. He is definitely an asset to the dealership. Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, salesman like Carlos delivers an incredible service and gives a very pleasant experience. This was the fourth car we bought from your dealership and we will be coming to your showroom for the years ahead. Regards, Sohail Hussain Cell: 847 274 5525 More

Dennis was very helpful and answered many questions that my previous Chevrolet dealer failed to explain to me. I finally felt comfortable in a dealership - like my cares and concerns actually mattered. Denn my previous Chevrolet dealer failed to explain to me. I finally felt comfortable in a dealership - like my cares and concerns actually mattered. Dennis was very friendly and personable. Additionally, I was in a rush to get back to work and Dennis assured my that I would be on my way in plenty of time. When my car wash took a little longer than necessary, he came outside to check on me while I was waiting for my vehicle to be returned and made an extra effort to have the porter bring me my vehicle quickly. More

I signed up on yelp just to let all customers or potential customers know how bad the customer service and experience I had at Libertyville Chevrolet. As a business owner I was appalled by the care potential customers know how bad the customer service and experience I had at Libertyville Chevrolet. As a business owner I was appalled by the care I had received. I encourage anyone who reads this brief statement to continue on and hear my horror story at this dealership and why you should not go near this place. My story spans 6 days which started on a Saturday (March 8th) concerning a 2013 Tahoe. I called into the store and spoke with Sarah who scheduled an appointment with Don for 5:00 PM. I drove 40 minutes from Arlington Heights to their store and was not welcomed by anyone at the front. After waiting several minutes I'm informed that the salesman Don was in another meeting but someone else could help me. In comes Anthony, who was a bit nice and tried to let me know that he could provide assistance. After 20 minutes, Anthony continues to look for the vehicle I was supposed to look at. He then informs me that the owner of the dealership decided to take the vehicle I was scheduled to look at. At this point I'm utterly confused...The owner of the dealership takes a vehicle that a customer was scheduled to look at? Luis, Anthony's boss, then comes out and tells me that they will bring the vehicle to my house on Monday (March 10th) for me to see at home around 5:30 pm. They also say it's routine practice for them to do this... and I accept the offer. Monday March 10th: I leave work early and pick my children up from child care so I can meet Anthony at my home so I can see the Tahoe. On the drive home I call Luis at Libertyville to double check our appointment and he informs me that Anthony is on PTO and the vehicle won't be arriving at my home. I tell Luis I left work early, which impacts my productivity, to see a vehicle they said would come to my house. He apologizes and says he will contact me during the week to follow up. Wednesday March 12th: As I drive home around 5:30, I decide to call Luis as I haven't heard anything from him. After several failed attempts of reaching him, he finally gets on the phone and tells me that they are getting the vehicle detailed and will try and have it to my house in the next few days. Great! ... Friday March 14th: I begin calling their dealership around 2:00 pm. and didn't have any luck getting a hold of Luis. Finally around 5:30 I manage to speak with him and he informs me that GE corporate visited their dealership today. The owner of Libertyville Chevrolet was schmoozing them and showing them around. As a favor to GE Corporate the owner decided to sell the Tahoe to his corporate buddy. As you can imagine, I was a bit upset. I inform Luis that I am utterly disappointed with the service I've received. Being new to the area this was a huge disappointment and I would never treat my customers like this. After voicing my concerns he offered to provide some free service to my vehicle which I politely declined. I also told him I am going on social media to inform all customers of my experience and they need to improve their internal processes dramatically. I encourage anyone who reads this never to step foot near their dealership. Highly unprofessional and utterly disappointing... If I could give it 0 stars I would. More

Got a quote from their online IT people. Very good price. Verified from the online people that the quote they gave me was correct. They responded that the Manager said it was a correct price. Drove 30 minute Verified from the online people that the quote they gave me was correct. They responded that the Manager said it was a correct price. Drove 30 minutes to talk to a salesman, he quoted thousands more. I asked to talk to the manager. After showing the email with the price he says that the online dept. always makes mistakes and he would not honor the price they quoted. Total bait and switch.. More

purchased a 2008 silverado less than a week ago,on the inspection sheet it did not mention the cruise control didnt work or the chips and scratches in the windsheild or that there was a fan running noise inspection sheet it did not mention the cruise control didnt work or the chips and scratches in the windsheild or that there was a fan running noise all the time.Tried to take truck in for service and the chevy dealership states that they cannot find any wrrnty or certified.have emailed to settle this but no luck yet.They seem to be a nice dealership i can only hope they take of this. More

This is the most DISHONEST dealership I have ever been to! They got me to come almost 20 miles from my home to see a car they never had there in the first place, and then tried to sell me something else! to! They got me to come almost 20 miles from my home to see a car they never had there in the first place, and then tried to sell me something else! When I called a short time later to complain, they hung up on me and then wouldn't answer when I called back! This dealership is completely UNPROFESSIONAL and RUDE! I went across the street after leaving Scammer Chevrolet to the Libvle. Autoplaza and met some awesome guys who put no pressure on me, don't stalk me calling me 10 times a day like Libvle. Chevrolet did, and best of all, they treated me with respect!!! This dealership needs help with how they treat a customer!!! More

I was treated very well and all questions were answered. I feel I received a fair deal and Bruce Swerdlow is a great salesman and concerned for the customer. The entire experience was enjoyable due to Bruce I feel I received a fair deal and Bruce Swerdlow is a great salesman and concerned for the customer. The entire experience was enjoyable due to Bruce and his colleges. This was the best car buying experience I have ever had. More

As any Saturn owner knows, it can be difficult to find a place to service your car. There aren't any places close to me, but I have found a dealer that knows my Saturn and was very accommodating even thoug place to service your car. There aren't any places close to me, but I have found a dealer that knows my Saturn and was very accommodating even though I have to travel quite a ways to get there. My Saturn VUE had a recall and I had the vehicle in a year ago to address the recall. GM recommends trying a "reset" first. That did not work and I had to bring the vehicle back in. Unbeknownst to me, there is a time limit on the recall even though the expiration isn't until 2014. Stu Silver went above and beyond, working with his manager and with GM to find a way to get my vehicle recall fixed with a replacement part at no charge. As a customer service rep myself, I truly appreciate when other businesses know the meaning of customer service! Thanks, Stu, for your help in the matter of my Saturn VUE recall issues! More