Libertyville Chevrolet

Absolutely the worst experience I have ever had at a car dealer. This place goes back to the dark ages when dealerships(stealerships) worked to earn their reputation. I'd rather walk than buy anything fro dealer. This place goes back to the dark ages when dealerships(stealerships) worked to earn their reputation. I'd rather walk than buy anything from this place. More

We wanted to purchase a new Traverse. Libertyville Chevrolet found one at another dealership. We negotiated on a price, placed a small down payment and were told they would have it in a couple of days Chevrolet found one at another dealership. We negotiated on a price, placed a small down payment and were told they would have it in a couple of days as long as it was not sold yet. We had a big storm 2 days later and many towns lost power for days. We patiently waited assuming they lost power. Eleven days later we got a call saying that the car we wanted was sold and they found another one somewhere else except it had a $1400 option we did not want. We said fine as long as we are not paying for it. They offered to split the cost with us but we said we would call back after my wife discussed it with me. He wanted an answer ASAP since a driver was waiting to pick the car. Something didn't add up so I searched the internet for the Vin# of the Traverse that we agreed on. It showed that it was still available. I called the dealership that supposedly had the car and it had NOT been sold. I was lied to! This was not the only lie I was told. This went on for many days. At one point we agreed to buy the car with the extra option that they offered to split. Then they told us they can't split it anymore. I asked for my down payment back at this point. A week after asking for my down payment back I still have not had it credited. Luckily I used a credit card. Now I will dispute the charge and get my money back. In short don't deal with Libertyville Chevrolet! There are plenty of other Chevrolet dealers around. More

We have purchased 3 vehicles from this dealership in the last 2 years. We have had great customer service given at all times and our salesman, Keith, really worked with us to get us our desired price. last 2 years. We have had great customer service given at all times and our salesman, Keith, really worked with us to get us our desired price. More

After doing research I went to Libertyville Chevrolet expecting to get the car I wanted with the options at the price determined by Internet pricing. They could not find the vehicle but could put me in expecting to get the car I wanted with the options at the price determined by Internet pricing. They could not find the vehicle but could put me in the vehicle with more options at a higher price, not what I wanted. I called a competitor asking for the car I wanted and had the vehicle I wanted at the price I wanted. No issue. This experience was not a favorable one. Recommend other area Chevy dealers. More

I had a great experience while going to Libertyville Chevrolet. They provided excellent service. Although we didn't have that great of credit, they somehow managed to figure out a way to provide us with Chevrolet. They provided excellent service. Although we didn't have that great of credit, they somehow managed to figure out a way to provide us with one. This is definetly a dealership i would recommend and i would definitely come back for future purchases. More

I purchased a 2011 Chevy Cruze, I traded in a car and the finance department screwed up major with the payoff. I would suggest that if you go here the salesmen are awesome but get your financing done before finance department screwed up major with the payoff. I would suggest that if you go here the salesmen are awesome but get your financing done before you go here. No One called me to tell me they needed a clearer copy of a drivers licences, so my payoff was sent late, causing my old loan amount to be taken out of my account. This was fixed, and I was refunded money, but this should not have happened in the first place. I did not like the attitude of the finance guy that I dealt with during the purchase of the car. Manny whom fixed the situation was really nice. John T. who was my salesman was absolutely fantastic. More

This was the third and fourth purchase of vehicles we have made through Keith at this dealership. We actually traded in two vehicles and purchased two (new to us) used vehicles. One of our trade ins was have made through Keith at this dealership. We actually traded in two vehicles and purchased two (new to us) used vehicles. One of our trade ins was a the vehicle we purchased from Keith new back in 2006 and had very good luck with. We had another great experience and they were patient with us while we test drove many cars (in terrible weather) to try and find the combination of vehicles and financing that would fit our present needs and budget. They ended up meeting all our needs and with the help of Andrew, Manny and Jose the deal was completed in a timely manner. Great job guys! we will be back. More

We were very satisfied with the service libertyville chevrolet provided us with the purchase of our new 2011 Chevy Suburban. I definitely will recommend friends and family to visit libertyville chevrol chevrolet provided us with the purchase of our new 2011 Chevy Suburban. I definitely will recommend friends and family to visit libertyville chevrolet for their car needs. The sales person and sales manager were willing to work with us on the price of the vehicle and our trade ins. More

Totally impressive! I was given information concerning price and incentives from my first online query to follow-up phone conversations. This made it easy for me to think through my options before settin price and incentives from my first online query to follow-up phone conversations. This made it easy for me to think through my options before setting foot in the dealership. No mystery about what they could do for me. They had a car waiting for me to test drive and take home with all pricing information. The atmosphere of the dealership is calm and hospitable--no pushy people or loud music blaring. The sales team members are respectful, personable, and helpful. Absolutely a first-class operation that would recommend to anyone. I'm so happy with my car and the way I was treated. More

I had bought a "certified" 2007 Chevy Tahoe I had bought a "certified" 2007 Chevy Tahoe from another Chevy dealership in Lake Bluff, Il, who were CHEATS!!! I discovered the Tahoe it had NOT I had bought a "certified" 2007 Chevy Tahoe from another Chevy dealership in Lake Bluff, Il, who were CHEATS!!! I discovered the Tahoe it had NOT been certified as advertised and told by sales mgr. Before I brought the truck , the dealership assured all issues, (uneven worn front tires changed out and issue causing this addressed, all fluids, filters & oil changed, etc), and certification would be taken care of. They lied. I called in a complaint to GM Exectutive Offices, who assured all issues would be addressed/investigated by another dealership. I agreed. Libertyville Chevrolet dealership was where I was to take my truck. On the day of my appointment at Libertyville Chevrolet, I was met by a "service writer" who was three months new to his job. I gave my list of the items that GM Exectutive Office wanted addressed/investigated by the this dealership. I showed him the front tires and uneven wear and bad tread. The service writter was an idiot. I requested for the service mgr., "Jacco" to call me. He never did. After they had my truck a few days, I was told all items were addressed and the truck was now certified. I observed the tires had not been switched out? The service writer said GM could not get the prior dealership to pay for the cost and the tires and were the same tires, but, the oil & filter were changed! GM serpentine belts are good for 100,000 miles and mine was fine, other filters were not changed, fluids for the 4WD were all fine and not to been changed for at least another 35,000 miles. GM Executive Offices passified me by wanting to issue three oil changes and three tire rotations to close complaint. Friends of mine with a tow company in town knew "Jacco" suggested I talk to "Jacco" about my concerns. I tried. He was always out of the office and I had requested by office staff to leave left a voice mail. I requested "Jacco" to call me, left a few messages for him. Never heard from him. After a few months an oil change was due not because of miles but of time past. I was met by ANOTHER new service writter, Mr Baker, who was awesome and seems to know his job. He informs me I need a new set of tires, change transmission & diferental fluids and need a new serpentine belt as mine is cracked??? He offered me a deal to repair all items. Unreal. After a couple months, I heard a really loud banging near the area of my front passenger side tire and the fire wall? I called Baker and dropped off my truck. I told him it didnt sound like a belt but was unsure what it was? Baker contacted me the next day told me it was the serpentine belt. I was not impressed with their know what a bad belt sounds like! This was more. I informed him how a few months ago, Libertyville Chevy had "certified" my Tahoe and I was told the belt was fine and good for 100,000 miles. He said it needed to be changed as it was worn and cracked and offered a deal on fluids and new tires again. I had him relace the belt for $270.00. At 7pm that night during a snow storm, I had one of my friends drop me off to pick up my Tahoe. I was issued my keys and told it was parked along a fence. I walked all over the parking lotin the dark, in a blizzard and now I walked all along the fence looking for my Tahoe. It wasnt there. I entered a fenced/closed area off the parking lot where I discovered my Tahoe parked? I started up my cold truck, pushed over a foot of snow off my Tahoe, put my truck in drive, drove it five feet and heard the same knocking and banging sound again!! They hadnt fixed my Tahoe. I was angry. I paid for a belt which I bet the belt was good. I tried to call "Jacco" who blew me off AGAIN. I wanted my money back. I took my truck home, put it in my garage and tried to find another dealership close by. There arent any. Most of the Chevy dealerships have closed. Later I took my Tahoe back to Libertyville Chevy. Baker called me. It was the rear differental (sp) that had gone out and prior to calling me, they began fixing it under the warranty the parts still had on it. When I picked it up, Baker now offered me a percentage off for fluids and new tires! Unreal. Oh, I got a call from Jacco! He was rude. Couldn't have been more unhelpful if he tried. Refused to give me my money back for the belt. Told me his machanics drive all the cars they service before and after and there was no way I didnt need a new serpentine belt. when asked what hie machanic was doing driving my Tahoe for four miles and never heard the knocking and banging caused by the rear differential going to heck, he said his "machanic didn't hear it." I tried to speak to the two owners of the dealership. One, Brett Matthews, was on spring break vacation and the other one, Jim Spellman, tried to call me back once. I returned his call, left a voice mail, he never called back. I spoke to GM Executive Offices, Mr Amois Keys, for resolution. I was offered three oil changes and three tire rotations!!! Note to self: don't buy a GM product then you'll never have to waste time and money with their dealerships or service departments. More