Liccardi Ford Lincoln

Issues with Getting a Trade-in Loan Paid off The customer service when buying a car from Liccardi Ford in Watchung NJ is fairly decent, typical "we'll give you the world" type stuff that you deal The customer service when buying a car from Liccardi Ford in Watchung NJ is fairly decent, typical "we'll give you the world" type stuff that you deal with at most dealerships, however after you drive the car off the lot, it is pretty much is non-existent. During the sales process my Salesman told me to not worry about my April payment for my trade-in and that they would take care of it. This payment was due the day I was supposed to pick up my new car from Liccardi Ford, but then they couldn't get that car despite the fact that I put down a deposit, turns out my "new" car that I did I receive had over 200 miles on it (not a huge deal, but still...). I was also transferring plates and the salesman said that in "about 2 weeks" I could come by Liccardi Ford and get my registration and they would put the plates on my car. It took 2 messages to the Finance Manager (that were never responded to), a handful of conversations with the salesman where he assured me the payment was sent to my lenders (it wasn't) almost twice a week since I purchased the car, a poor customer service survey, notification to Ford, 25 days time, a threat of hiring a consumer fraud attorney if they went over that 30 day mark and my credit score took a hit, talking to the business development manager (2 emails before response, the lawyer one was the one that got a response, but apparently they don't check that email all the time), and a call to the sales manager until I finally got them to pay off my loan. I should note that they also opted for "2 day" delivery for Fedex, couldn't even spring for overnight so this issue would get resolved quicker. I should also note that my trade-in has been listed for sales for a few weeks now. Guess they were trying to get the money for that before they paid off their loan. Now back to the other customer service issue that irked me, based on the principle of "if you say you're going to do something, do it." That is, instead of me going to Liccardi Ford to get my registration and them putting my plates on, they just mailed me my registration and I had to do the plates myself. Of course this isn't a big deal, it took all of 2 minutes and I didn't have to keep the Liccardi license plate frame (I do not want to advertise for them after my experience), but it's the principle. I bought a car, you said you would do something, you should do it. My recommendation is if you want a decent deal and you do not have a trade-in then Liccardi Ford in Watchung NJ, on route 22 isn't a horrible place to do business with and if that was my scenario I may have given them 4 stars. However, if you do have a trade-in or you care about maintaining a good relationship with your dealer and care about customer service, I would recommend going elsewhere. There are too many Ford and Lincoln dealers in New Jersey to have to stomach bad service. More

Best Dealership Everyone should go here P.J and James did everything for me to get me something that best fits me and made sure I was happy. They never gave up and proved to me that they rea P.J and James did everything for me to get me something that best fits me and made sure I was happy. They never gave up and proved to me that they really care for there customers, because now I have a new car and it could of never happen without them. More

My experience at Liccardi was fantastic. Scott understood my reluctance to drive on Route 22 at night and took me and the vehicle to a more residential area where I would be comfortable test drivi understood my reluctance to drive on Route 22 at night and took me and the vehicle to a more residential area where I would be comfortable test driving the Explorer. The finance person worked with me to get the monthly payments in the range that I was comfortable with, and I was able to drive out with my new (certified pre-owned but very low mileage) Explorer that evening. More

I had a quick and easy purchase of my 2013 Ford Focus with the help of Mr. Mascobi. He was very friendly and able to get me a great deal! with the help of Mr. Mascobi. He was very friendly and able to get me a great deal! More

My experience at the Liccardi Ford Lincoln car dealer ship was a great and very helpful experience, I would love to thank everyone who helped me especially Sulo. I would definitely recommend this dealer ship was a great and very helpful experience, I would love to thank everyone who helped me especially Sulo. I would definitely recommend this dealer ship. Thank you More

My experience at the Liccardi Ford Lincoln car dealer ship was a great and very helpful experience, I would love to thank everyone who helped me especially Allan Saltz and Michael DeCrazio. I would defin ship was a great and very helpful experience, I would love to thank everyone who helped me especially Allan Saltz and Michael DeCrazio. I would definitely recommend this dealer ship. Thank you More

Stephan was an amazing salesman! He helped me through the entire process with the utmost care. He understood where I was coming from and knew what we wanted and helped deliver what we wanted. I am glad he wa entire process with the utmost care. He understood where I was coming from and knew what we wanted and helped deliver what we wanted. I am glad he was able to help and will definitely be returning to Liccardi! More

I had a very positive experience at Liccardi Ford in Watchung. My sales person Paul and his business manager made me feel comfortable and he quickly negotiated a haggle free, fair price. I would recom Watchung. My sales person Paul and his business manager made me feel comfortable and he quickly negotiated a haggle free, fair price. I would recommend Liccardi Ford Lincoln when purchasing a new car. More

Bought my Ford Focus this past October. Buying experience was fine. Negotiated a fair price with no aggravation. Salesman was pleasant. Getting my first oil change tomorrow. If all goes well, experience was fine. Negotiated a fair price with no aggravation. Salesman was pleasant. Getting my first oil change tomorrow. If all goes well, we will definitely consider buying our next car at Liccardi's. More

very friendly and knowledgeable sales staff. They understood our needs and work well to accommodate us with what we were looking for. The best part was that there is never any high pressure sales tac understood our needs and work well to accommodate us with what we were looking for. The best part was that there is never any high pressure sales tactics used. There prices are very fair. This is my third car from them and every experience was good. More