Lilliston Ford Inc.

Service dept is always top notch. Elaine is always pleasant & chatty, doesnt act like i'm just another customer. Dennis was my advisor before he moved up so glad to still see him fr Elaine is always pleasant & chatty, doesnt act like i'm just another customer. Dennis was my advisor before he moved up so glad to still see him from time to time. More

I recently purchased a 2000Ford F-150 Harley Davidson Edition pick-up from Lilliston. The salesperson Mr. Joe Romano was very easy to work with. I thought the vehicle was priced a little high but the mil Edition pick-up from Lilliston. The salesperson Mr. Joe Romano was very easy to work with. I thought the vehicle was priced a little high but the mileage was very low. I bought the truck as is which was fine as it is 23 years old. I was told that they (the dealer) inspects any vehicle that they put on the lot for sale. Herein is my issue. 2 weeks after my purchase I had to put upper and lower ball joints on the vehicle and shock absorbers all the way around. While I anticipated having to maybe fix a couple of things in an older vehicle, I can't see how if it was inspected you could miss ball joints and shock absorbers. I also had to replace the battery. I totally understand the buyer beware unwritten clause that applies to a vehicle bought "as is" and I accept that. It just upsets me that the issues with the vehicle could have and should have been brought to my attention as I would have probably purchased the vehicle anyway. I feel as though I was deceived and for that reason I probably will not purchase another vehicle or recommend someone to purchase one either. More

Worst experience for my son who was a first time car buyer. Completely unprofessional! My son special ordered his truck in the summer of 2022 for 2023 and right after it arrived at the dealership in Dec buyer. Completely unprofessional! My son special ordered his truck in the summer of 2022 for 2023 and right after it arrived at the dealership in December after waiting 6 months, they sold it right from under him! Lilliston can not be trusted or respected! We will never step foot on this property again! Would never refer to anyone! We reordered with another dealer and can not believe the difference and pleasure it has been! Long story short, go elsewhere!!!!!!! More

Friendly atmosphere with zero pressure Top service Department easy to book an appointment with a Nice and comfortable waiting area with Big screen tv and a Great selection of coffee and snacks Department easy to book an appointment with a Nice and comfortable waiting area with Big screen tv and a Great selection of coffee and snacks More

I am a long time customer of this dealership until recently everything was fine. Wanted to purchase a new bronco and was told that it was going to cost me $25-$30,000 over list price which is totally recently everything was fine. Wanted to purchase a new bronco and was told that it was going to cost me $25-$30,000 over list price which is totally unacceptable. Will not buy any more vehicles from this dealership? More

I came in for service. Elaine was my advisor, she was knowledgeable, kind and efficient Elaine was my advisor, she was knowledgeable, kind and efficient More

Our service experiences with Lilliston Ford are always top notch. Our service rep this time was a young guy named Josh. Josh was very knowledgeable and helpful. He was able to answer all of our questions, top notch. Our service rep this time was a young guy named Josh. Josh was very knowledgeable and helpful. He was able to answer all of our questions, big and small. More

Very helpful through process of reservation, order, and delivery of Lightning Pro. Thanks Mike Davis! delivery of Lightning Pro. Thanks Mike Davis! More

Good and timely work and very good. service manager worked was very good in experience with explained my vehicle needs. service manager worked was very good in experience with explained my vehicle needs. More

My service advisor was excellent. She kept me informed of what was going on. I got the car back the same day as promised She kept me informed of what was going on. I got the car back the same day as promised More