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Lilliston Ford Inc.

Vineland, NJ

4.7
151 Reviews

833 N Delsea Dr.

Vineland, NJ

08360

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151 Reviews of Lilliston Ford Inc.

March 21, 2023

Service dept is always top notch. Elaine is always pleasant & chatty, doesnt act like i'm just another customer. Dennis was my advisor before he moved up so glad to still see him fr More

by SouthJersey
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine
Mar 22, 2023 -

Lilliston Ford Inc. responded

Hi SouthJersey, We appreciate your kind review. We are delighted to hear Dennis and Elaine did an excellent job during your service. We hope to see you soon. Have a great day. Sincerely, Stacey Lilliston - President

March 15, 2023

I recently purchased a 2000Ford F-150 Harley Davidson Edition pick-up from Lilliston. The salesperson Mr. Joe Romano was very easy to work with. I thought the vehicle was priced a little high but the mil More

by dreese8006
Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe Romano
Mar 24, 2023 -

dreese8006 responded

I recently posted about how I was not happy with a used truck purchase from Lilliston. To be absolutely fair, in retrospect I should have contacted Lilliston about the ball joints and shocks before allowing my personal mechanic to do the work. I took the vehicle to my mechanic because the battery failed and he informed me of the other issues. When alerted that I was very unhappy about the situation Mr. Marty Frances (Pre-Owned Director) at Lilliston contacted me. After our discussions Mr. Frances offered a me a fair compensation for the money that I had to put out for the repairs. He was sincerely apologetic about the situation and in all fairness I should have given Lilliston the opportunity to look into the situation before having the work done. Where I previously stated that I would not purchase or recommend Lilliston...I retract that. They could have said sorry you bought the vehicle as is and there is nothing we will do, but they did not do that. Faith Restored. Thank you Marty for your genuine concern and the gesture extended to me in this matter.

March 14, 2023

Worst experience for my son who was a first time car buyer. Completely unprofessional! My son special ordered his truck in the summer of 2022 for 2023 and right after it arrived at the dealership in Dec More

by Joyce
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brad Park
Mar 17, 2023 -

Lilliston Ford Inc. responded

Hi Joyce, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Stacey Lilliston - President

February 28, 2023

Friendly atmosphere with zero pressure Top service Department easy to book an appointment with a Nice and comfortable waiting area with Big screen tv and a Great selection of coffee and snacks More

by bigjo3rd
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis
Mar 01, 2023 -

Lilliston Ford Inc. responded

Hi bigjo3rd, We appreciate your 5-star review. We are glad to hear our team provided you with excellent service. We are looking forward to seeing you soon. Have a great day. Sincerely, Stacey Lilliston - President

February 15, 2023

I am a long time customer of this dealership until recently everything was fine. Wanted to purchase a new bronco and was told that it was going to cost me $25-$30,000 over list price which is totally More

by Ronnie
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lynda
Feb 17, 2023 -

Lilliston Ford Inc. responded

Hi Ronnie, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciate that you took the time to write to us. There is a shortage of inventory and a three-year wait for some product lines when driven pricing higher. Thank you for your patience and we hope to see you again in the future. Sincerely, Stacey Lilliston - President

Feb 20, 2023 -

Ronnie responded

hello Stacey for your information i purchased a 2020 corvette from Kerbeck for sticker price no additional markup because i was a loyal customer to that dealer even though other dealers were marking up drastically as your dealership is also doing even though i have been buying vehicles from you since 1985 there is absolutely no justifying such pricing as your making profit at sticker price Ron Carver

February 08, 2023

I came in for service. Elaine was my advisor, she was knowledgeable, kind and efficient More

by JG
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine
Feb 09, 2023 -

Lilliston Ford Inc. responded

JG, Thank you for the 5-star rating of your experience with Elaine. We hope you have a great day! Sincerely, Stacey Lilliston - President

February 08, 2023

Our service experiences with Lilliston Ford are always top notch. Our service rep this time was a young guy named Josh. Josh was very knowledgeable and helpful. He was able to answer all of our questions, More

by janron82
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh was our service rep .... A+
Feb 08, 2023 -

Lilliston Ford Inc. responded

Hi janron82, Thank you for your 5-star review. We are glad to hear Josh was excellent with your vehicle's service. We are looking forward to seeing you soon. Have a great day. Sincerely, Stacey Lilliston - President

February 01, 2023

Very helpful through process of reservation, order, and delivery of Lightning Pro. Thanks Mike Davis! More

by WGR
Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Davis
Feb 02, 2023 -

Lilliston Ford Inc. responded

Hi WGR, We appreicate your 5-star review. We are delighted to hear Mark was excellent throughout your buying process. We are looking forward to seeing you soon. Have a great day. Sincerely, Stacey Lilliston - President

January 20, 2023

Good and timely work and very good. service manager worked was very good in experience with explained my vehicle needs. More

by camay283
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elinia
Jan 20, 2023 -

Lilliston Ford Inc. responded

Hi camay283, We appreciate your 5-star review. We are delighted to hear you were satisfied during your stay. We hope to see you soon. Have a great day. Sincerely, Stacey Lilliston - President

January 20, 2023

My service advisor was excellent. She kept me informed of what was going on. I got the car back the same day as promised More

by Dharmer19
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elaine
Jan 23, 2023 -

Lilliston Ford Inc. responded

Hi Dharmer19, Thank you for your 5-star review. We are glad to hear our service team was excellent. We hope to see you soon. Have a great day. Have a great day. Sincerely, Stacey Lilliston - President

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