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Lincoln of Cutler Bay
Miami, FL
201 Reviews
At our showroom, we believe that the customer is right. We want to help you find a new or used Lincoln model that you can drive off our lot with confidence and pride. That is why we maintain a large inventory at all times. Our commitment to you does not end when you buy your vehicle, either. We have the staff, facility, and knowledge to take care of your Lincoln. From regular service to large repairs, you can trust us to do the job the first time.
Our goal is to make sure you have a good time buying your new or used Lincoln from us. To help achieve it, we employ a friendly and professional staff to help you every step of the way. You can expect to be greeted with a smile when you stop by our lot. A member of our team will show you the models you are interested in and can arrange for you to take some test drives. Once you have found your dream Lincoln for life in Hialeah and Kendall, our finance professionals will work with you to find a way to fit it into your budget.
No matter what your vehicle needs are, we want to help. Get in touch with us today online or over the phone. Better yet, stop by for a visit. We are ready and willing to answer questions about the different models in the Lincoln lineup, our current incentives, and our service specials. You can also take advantage of our user-friendly site to get more information if you would like before you make the trip. We understand how busy you are, and that is why we strive to make buying and servicing a vehicle as quick and painless as possible. Be sure to check out our new and used models, our service and parts center, and our finance options.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 201 reviews
December 07, 2024
La attention de los representantes que me atendieron fue exelente estoy muy agradecido por toda la attention recibida exelente estoy muy agradecido por toda la attention recibida More
by josealima43
Verified CustomerEmployees Worked With
Other Employees :
Danny Oropesa , very good, Sebastian Fernandez, Roberto Hernandez, Rolando Pedraja Jr
December 04, 2024
I did my oil chage i have a scru in my tire the do ready good job thanhs good job thanhs More
by raywer rivas
Employees Worked With
December 04, 2024
Todo excelente , muy buen servicio , puntuales y responsable y amable , todo muy profesional , un poco demorado el alquiler del auto responsable y amable , todo muy profesional , un poco demorado el alquiler del auto More
by CRUZ.MITCHEL
December 04, 2024
Sending my new car to the dealership ruined it. I'm very upset. I need to speak with the General Manager. I loved my car the first couple months that I had it but after taking it into the dealers I'm very upset. I need to speak with the General Manager. I loved my car the first couple months that I had it but after taking it into the dealership I hate it a little bit more every day that I drive my car. This car has raised my blood pressure and my new car ownership experience is now in shambles. The service department changed the oil but did not replace the oil filler cover. For about two days oil was pushed out of the opening and it gushed all over the entire engine bay. I've taken the car back at least three times for them to clean it by washing the engine, spraying I=the engine bay with alcohol and degreasing the engine and engine bay but it still smells of burning oil. My new car smells like a broken down derelict and when I park, the odor fills the air. After the first cleaning attempt you could see smoke coming from under the hood and when I parked at nights, the smoke in the headlights was clearly visible. No one should experience this and no one who purchases a new vehicle should have to suffer through this embarrassment. I am absolutely frustrated and disheartened with my vehicle. I called and asked to speak with the Sales Manager, Sebastian and the errant receptionist questioned my about why I wanted to speak to him as if he was President Trump. We were actually trying to buy a new vehicle, not knowing just how bad this problem with this car was. After several futile attempts to get onto President Sebastian, we bought a new vehicle from another new car dealership and it wasn't a Lincoln either. I understand that the General manager of Lincoln of Cutler Bay is Carrie Castro and I intend on contacting her through my lawyer because if I can't get through to a regular Sales manager to buy a car, I don't want to imagine the hassle it will be getting through the Secret Service to have a call with her. I have avoided answering this customer service survey for more than a month now but y'all are persistent with these email and I have a couple minutes now to let you know what's going on. If I come in there one more time I might end up giving everyone a piece of my mind till I have none left to give but it's Christmas time and I rather spend money on gifts rather than bail. So Ms./Mrs. Castro, get in touch with me please. I'm hoping that I'm the only owner of a 2024 Lincoln Nautilus that is experiencing this horror story, so I should be easy for your service department to identify. More
by Nebert Marin
Employees Worked With
Sebastisan
November 29, 2024
Excellent service friendly atmosphere great experience- surprisingly fast for in dealer lease - home delivery of vehicle and in line signing great surprisingly fast for in dealer lease - home delivery of vehicle and in line signing great More
by diane.bardelas
Employees Worked With
Jose, Sebastian Fernandez, Rolando Pedraja Jr
November 24, 2024
Exceptional service from beginning to end, I highly recommend this dealership for any of your future purchases. recommend this dealership for any of your future purchases. More
by MAYERI_19
Employees Worked With
November 22, 2024
Great location. Clean, professional., Courtesy. Staff is very friendly. Ac shop n wash our SUV after service. Waited in showroom area. Clean, professional., Courtesy. Staff is very friendly. Ac shop n wash our SUV after service. Waited in showroom area. More
by ORLANDO
Employees Worked With
November 22, 2024
El servicio recibido en mis visitas a este dealer ha sido excelente. Las muchachas de servicio son muy profesionales y altamente recomendadas. excelente. Las muchachas de servicio son muy profesionales y altamente recomendadas. More
by ARODYSGARCIA
Employees Worked With
Marilyn Mustelier
November 20, 2024
My experience with the salesman, Mark Thomas was super great. I felt very comfortable with making the choice. great. I felt very comfortable with making the choice. More
by slyt777
November 15, 2024
Great people, great service Will recommend to all my friends and family members. Thank you friends and family members. Thank you More
by empj2004
