Lincoln of Melbourne

Wish I could give them a 0. First off I called to schedule service for a 2019 Lincoln Continental. When speaking to the service advisor I told him that one issue is that my husb First off I called to schedule service for a 2019 Lincoln Continental. When speaking to the service advisor I told him that one issue is that my husband said there may be a hole in the windshield washer holder because it all leaked out. The employee laughing said are you sure he hit the hole. Then with embarrassment I told him- I'm not sure because my husband recently had a stroke so he may not of (it effected him quite a bit). Then he shared that he recently had a stroke too but he is fine. That was only the beginning of the professionalism of this establishment. You are promised all kinds of stuff when purchasing a Lincoln however they do NOT honor those promises. The service advisor proceeded to set up a pick our Lincoln for Wed - they did not call or show up. I called they were super apologetic and rescheduled to pick up on Friday. I told them it was fine but if they can't make please just give me a courtesy call. Again no call no show. I called and spoke with Kristina who assured me that I would get a call back from my advisor Nick and told me they should still be able to pick it up. I even told her I would get a ride home for work since it was so late in the day and they could keep it overnight if needed. I was already told that they do not have any loaners due to them selling them all. However that is one of the promises they made when purchasing this vehicle which cost over $75k. Be careful people will promise you anything just to make a sale - however staying true to that promise is another thing. It is with this establishment anyways. More

We had an outstanding experience with Island Lincoln. Joshua was great, extremely responsive, and very courteous. This is our second car purchase from Island and we will come back again!! Joshua was great, extremely responsive, and very courteous. This is our second car purchase from Island and we will come back again!! More

Great dealership! Great customerService! Sonny is very Great dealership! Great customer Service! Sonny is very professional and easy to work with! Hug JT recommend! Great dealership! Great customer Service! Sonny is very professional and easy to work with! Hug JT recommend! More

We leased a new 2020 Aviator Black Label at a cost of approx. $82,000.00 and have had it for 8 months, we wanted to trade it in and lease a different vehicle from them. They offered $58,000. for our veh approx. $82,000.00 and have had it for 8 months, we wanted to trade it in and lease a different vehicle from them. They offered $58,000. for our vehicle on trade and when challenged increased it to $63,000. at the very same time have a used 2020 Aviator Black Label with higher mileage listed for $78,988. They seem to think the public is stupid and try to take advantage of their own customers. They are very deceptive and dishonest. We will never do business with this dealership again. More

What a wonderful buying experience we had with Island Lincoln. A truly no pressure environment. We went to them to lease a new Nautilus, and even though we didn't come to an agreement on the first day, w Lincoln. A truly no pressure environment. We went to them to lease a new Nautilus, and even though we didn't come to an agreement on the first day, when we went back to follow up, they met our price and we left the lot with our new Lincoln. Their team, from our sales rep Jonathan May, to the sales manager and their finance manager, it was a no pressure experience! Highly recommend this sales group! Thanks again! More

Tell you everything you want to hear and do nothing.. I would give no stars if I could. I would like to Thank FORD , Island Lincoln, the engineer, and service tech for nearly getting me and my family in a I would give no stars if I could. I would like to Thank FORD , Island Lincoln, the engineer, and service tech for nearly getting me and my family in a wreck this weekend. I have had Numerous Problems with my new Truck, from engine lights, back up camera, nearly ended up in a ditch, due to my brakes. I have asked to have these things repaired. I've taken pictures, video's, had my truck sit at this dealer for 10 days with nothing done or very little. This weekend I was in Jacksonville and if you have ever been in Jacksonville, Florida you need your brakes. After having to pump them several times, they would not pump anymore nor would they stop my vehicle and I almost ran into the back of someone. Ford what is it going to take before my truck is repaired or replaced. More

Deceptive Practices, NEW CARS Mirepresented! FAILED DEALER Island MISRERESENTED their NEW CAR that I took delivery of. ISLAND LINCOLN is most reprehensible, dishonest, crooked dealership I have ever seen. S Island MISRERESENTED their NEW CAR that I took delivery of. ISLAND LINCOLN is most reprehensible, dishonest, crooked dealership I have ever seen. STAY AWAY from these people. A TRULY DISASTROUS EXPERIENCE THAT TRULY RUINED a new car experience. They MISREPRESENTED THE CAR with their ISLAND BENEFIT PACKAGE that was never applied, even though their ADD-ON sticker says "VEHICLE AS EQUIPPED". The car left their lot with the ADDN sticker applied, yet, NONE of the items were on the car. When confronting the dealer GM Cavenaugh, he offered no corrective action what so ever. STAY AWAY FROM THIS DEALERSHIP, STEER CLEAR, or You will be deceived and ripped off like I WAS More

Excellent service from Sonny Morrison What a pleasure dealing with Sonny Morrison! It is always a good experience when someone is so knowledgeable about the product they are selling. He w What a pleasure dealing with Sonny Morrison! It is always a good experience when someone is so knowledgeable about the product they are selling. He was very accommodating to me knowing I had to go to work. Displayed exemplary service! More

The sales part was excellent. The place is fantastic, largest, fanciest dealership I've ever seen. I don't like the service dept. Mark is friendly, but a smart - - -. Ashley is aloof, not personable. I h largest, fanciest dealership I've ever seen. I don't like the service dept. Mark is friendly, but a smart - - -. Ashley is aloof, not personable. I had a bad experience with a flat tire there, I've never had anywhere before. I saw Jim Cavenaugh about this, the general manager, who called in the service manager. They solved my problem, but acted like, that's life with NO apology. I will go there to see Val at the Tiki Torch Cafe. He's a nice guy, eager to please. The repair people need to be rotated OUT. Very disappointing for me More

Island Lincoln provided a NEW 2001 Lincoln Mkz with an $1895.00 "add-on" sticker stating the car had paint treatment, interior treatment, Nitrogen filled tires, leather treatment, and undercoat. Thi $1895.00 "add-on" sticker stating the car had paint treatment, interior treatment, Nitrogen filled tires, leather treatment, and undercoat. This car was delivered with none of those items done to the car. Even if it had been done, a price of $1895.00 is highly questionable. The items were not applied to my new car. I met with Jim Cavenaugh (General Manager, Island Lincoln) who readily admitted the sticker is applied to all their new cars, eventhough the treatments may not have been applied. He offered no corrective action whatsoever. Ford Motor is actively attempting to revitalize the Lincoln brand. How can this revitalization occur when this kind of stuff is going on? It certainly spoiled my Lincoln experience! More