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Lincoln of Wayne

Wayne, NJ

Overview
Employees
Reviews
Vehicles
4.6
303 Reviews
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1910 State Route 23

Wayne, NJ

07470

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Showing 303 reviews

April 13, 2023

My visit to the Lincoln of Wayne was as expected. it was necessary however to make my appointment several weeks in advance to assure my appointment. The only glitch I encountered was with the complime More

by samtheman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Federico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Rossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Begnoche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Burak Murad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2023

They where great and took care of my issue right away and did not charge me More

by Tjv18181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Rossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Tjv18181 responded

You guys are great

Helpful
April 05, 2023

Management was very accommodating to my needs, and the rest of the staff took very good care of me and my aviator. Lincoln of Wayne gets very high marks in my book. More

by Chris H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Molfetas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Kenyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spina jr. 5star
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April 02, 2023

I went to purchase a vehicle. The first thing I noticed is how beautiful the place is. Absolutely gorgeous. My salesperson was Ryan A., and he was amazing. Very professional, poli More

by Karl R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Federico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cucuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 01, 2023

Was completely incompetent and not helpful at all… and that’s being polite. Stay away from this dealer and Lincoln. If spending more than 70k stick to the more luxury brands. Lincoln isn’t there. More

by DrJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robyn DePack
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rona Spina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Federico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gina Dizenzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2023 -

Lincoln of Wayne responded

Hello Mr. Schepis Thank you so much for providing us the opportunity to speak to these matters in detail. We truly appreciate your decisions to service with us and stand behind you during these times. Our goal is to always provide like model loaner vehicles. We are always transparent with our guests when making their purchase decision that at times the loaner provided might be a different model. I am not sure what the policy is at the dealership where you purchased your Aviator, but we find communication on this is essential. Typically we do match loaner vehicles to our guest vehicles. The past two years have been challenging during vehicle shortages; however I do see that you were still provided a loaner with your visits with us, at times an Aviator, even a Navigator as well. Our valet services and maintenance appointments are scheduled accordingly based on types of service. Naturally accommodations can be made based on varying circumstances. We have made major changes and investments in this space, our goal is always to provide all of our services same day or based on guests preference. I am very sorry to hear that your Aviator is having engine troubles. Currently you are driving about 35,000 miles per year. This is about three times that of industry average. With 80,000 miles on it since purchase there are different implications that may lead to this. Engine failure at this point is still by no means common but I am interested to learn more about the cause and will follow up with my team. I will reach out shortly to learn more information about anything that may have been noticed on your last maintenance performed at Pep Boys. Sometimes there are signs of wear or failure and at times they can be more sudden. I do hope in time you find that after doing some research this is not so much an American Manufacturing concern but something specific to your vehicle. In fact, Consumer Reports list of brands with issues in engine reliability is predominantly imports. I know the sensitivity of this repair is heightened considering you are outside of warranty coverage. On a positive note, this is a family business and you are in good hands. I am sure we can work together towards a positive resolution in this space to build your confidence once again. Lincoln Motor Company is dedicated to the guest experience, as are we. With gratitude Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

Helpful
March 23, 2023

Great service - very professional - job well done - beautiful , comfortable waiting area . Cleaned care when done 👍 More

by Ricky D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Ricky D. responded

Great service - very professional- job well done

Helpful
March 23, 2023

Had my MKC recently serviced and all went well. From loaner car to a timely delivery back to me it was a pleasant experience. Stephen the service manager is a class act all the way More

by honster1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevyn Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Rossi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 15, 2023

First and for most I would like to say thanks to Lincoln of Wayne for giving me and my family a wonderful experience at a dealership. Everyone at the dealership was so welcoming and made us feel at home. A More

by brannin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hayden Begnoche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayden Begnoche
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Mar 18, 2023 -

Lincoln of Wayne responded

Thank you so much for your kind words and positive feedback. I am so pleased to hear that Hayden was able to make your experience with us a positive one. He is very dedicated to our brand and our guest experience! We appreciate you coming all that way. We know you passed many Lincoln retailers to get to us. We promise to always make it worth the trip! :) Congratulations on your Navigator. With Gratitude Peter Spina Jr - EVP & GM Lincoln - Wayne & Ramsey 973-696-9700 x7226

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March 14, 2023

The mobile service is awesome . The person who runs it is great . He has been to my house 2 times . Professional timely . I would highly recommend More

by Slatts387
Recommend Dealer
Yes
Employees Worked With
Abel Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2023 -

Lincoln of Wayne responded

Thank you so much for your positive feedback. I am happy to hear our new Mobile Service Experience has been an offering you appreciate. Our goal is for the ownership experience for our guests to be effortless always. Abel is definitely great! As are you! Thank you for your support. We appreciate you! With Gratitude Peter Spina Jr - EVP & GM Lincoln - Wayne & Ramsey 973-696-9700 x7226

Helpful
March 13, 2023

The dealership is state of art, The staff are polite professional and communicate well. The overall Lincoln experience is demonstrated with this dealership, KUDOS More

by shawnknight765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Kenyon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2023 -

Lincoln of Wayne responded

Thank you Mr. Knight for your kind words and positive feedback. We are honored to take care of you and your MKZ. Should you ever need anything at all we are here for you! With Gratitude Peter Spina Jr - EVP & GM Lincoln - Wayne & Ramsey 973-696-9700 x7226

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