Lincoln of Wayne - Service Center

Extremely user friendly dealership who values my time and my business. Sales and service are top notch and the staff has always paid attention to even the smallest details. my business. Sales and service are top notch and the staff has always paid attention to even the smallest details. More

Lincoln of Wayne, NJ I called two weeks prior to my appt day to make sure I get the same car that I have as a loaner. When I entered the service center, a customer was com I called two weeks prior to my appt day to make sure I get the same car that I have as a loaner. When I entered the service center, a customer was complaining about the service. Then I heard the secretary over the phone apologizing for the “confusion” about another service. They didn’t take the time in two weeks to go over my car warranty. As a result, they were trying to charge me more for the copayment. To make the story short, I couldn’t leave the car at the center because they didn’t get the time to reserve the car I needed, even knowing that I called two weeks prior to the appt. I asked for the manager but he said to me that there’s nothing he was able to do. Completely unacceptable...! I went to that dealer to look for solutions; not to waste my time hearing apologies. Horrible service...! More

LIARSOFWAYNE Dishonest Cowards who delete google reviews This dealership should be called LIARS OF WAYNE. Unbelievably deceptive, unethical, and fraudulent actions.. Their responses to bad reviews are self-s This dealership should be called LIARS OF WAYNE. Unbelievably deceptive, unethical, and fraudulent actions.. Their responses to bad reviews are self-serving (look all I did for you) and finger pointing (it was you the customer that was unreasonable) They delete Google reviews so they can try to hide what they did to an innocent customer - read below. What type of person/business sits down and consciously plans to lie about their customer to cover a car's defects and their inability to fix known issues and recalls on their car? Who sits down and plans to send phony emails and voicemails that their customer is starting their car while in service to hurt their technicians on purpose, and plotted it over months all the while telling the customer to their face they are "doing everything they can to help me and my family" Why would you have to do this if you insist "nothing" is wrong with my new car? What kind of lack of morals and lack of integrity is taught (is that handed down through those three generations?) to be able to act this way? Who slanders a customer after they could not repair what they broke in service. This is not a case of my word against theirs and exaggeration, but facts I can actually show you (and listen to). LOW (a most appropriate acronym) sold me a defective car and rather than help me (like they were saying to my face, again how low) they did the opposite behind my back. They completed warranty repair work and did not document the repairs. They picked up my vehicle at my home and did not provide any paperwork and denied they completed repairs on it. They did not properly record service and warranty work and denied over and over there was a computer record of repairs (OASIS report every owner can obtain) When I would receive service records there would be complaints and fixes omitted. When I asked it be corrected it was always “the record is closed out - we cannot add it now”. They hide repairs and complaints this way, I would seriously think twice before purchasing anything CPO or preowned from them. I bought a new loaded MKC from LOW and within the first few days noticed that dirt and rocks were getting inside the doors when I drove(see pictures). I reported it to my sales person who told me to schedule a service appointment when I picked up my license plates. Just a few days after, the car started having a loud rattling sound from underneath every time we closed the doors. I contacted him again and he again directed me that service would look at that too when I came in. I came in to get my plates and service took my car back into the service garage, Cindy took our information and checked us in and later the shop foreman came back out to waiting area and invited me and my son to the service area to explain to me that rocks were getting up on top of the shields underneath the car. I explained it would just happen again next time I drove it. I was told to call them if it happened again. They gave me no service record then later DENIED I was there for that repair. Two days later the rattle was back and when I tried to contact LOW to bring the car back in again we were constantly routed to voicemails with no return calls. We were blown off and it took us a month to get a meeting with the general manager Peter Spina Jr. (who did his absolute best to avoid the whole situation our entire LOW experience-not what he describes in his responses) and when we walked up to the building Mr. Spina met us outside and before we could even walk into the building for the meeting the first words out of his mouth were “I think we just need to part ways” so really, you sell us a $48K car and now we have problems and you want us to go away? I guess that’s nice for you; you make the profit and we are stuck with the defective car. .Did you know you sold us a defective car or did you just, without knowing us at all, decide that we were some type of disreputable liar like you tried so hard to make us out to be? I’m still trying to figure out why you treated us this way when all we did was give you our business... Two months of back and forth and Lincoln’s involvement to finally get that part of it (rocks on top of underside of cars shields) fixed. As far as the rocks coming in the doors they told me too bad that it didn’t affect the operation of the car so I was stuck with it. Few months later when I could wash my car I noticed that my car was completely damaged. I had previously thought that it was just dirt. When we brought the car back to LOW to investigate they rather coldly said it wasn’t covered under warranty, it was “outside influence”. How is my brand new car with barely 3Kmiles destroyed from driving my son to school? Both back doors’ paint was significantly chipped and my lower molding and wheels were literally chewed (see pictures). I was devastated. LOW’s position? It was MY FAULT. They accused me of everything from poor driving to taking it off- roading to causing the damage on purpose in some way. Then it was my road conditions were so extreme and severe that that’s what caused it ignoring the fact that there are hundreds of other cars that drive the same roads as me every day and I’ve been driving multiple cars on the same road for 30 years and never have I had rocks get underneath my car get inside the doors and certainly not completely damage my car with such a low mileage. I drove more than 10 of the loaners that never exhibited any of the problems mine did. I pleaded with them that something was wrong they refused to take action and continue to blame me. UPDATE: several months later my son's principal leased one. He lives one town over and takes the same exact roads to the same exact place everyday. Not one rock in his doors nor even a slight mark on his wheels, molding, and paint. Come look at both cars. LOW refused to apply common sense. I got Lincoln involved and demanded that they evaluate my car as I had serious concerns for its safety as I knew something was not right with the car for it to behave and react that way. Why was no other car experiencing this? What else may happen as a result of the problem? How safe is it? All concerns anyone driving their young child would have. LOW service’s many, many Lincolns, they were fully aware no one else had this issue. I also researched and met many, many owners across the country driving in ALL environments (including my son’s principal who has owned one for over a year driving the EXACT same roads without one mark on his wheels). NO other owner I have met nor MKC I have seen has damage such as mine. All common sense presented to LOW was ignored without concern for my family’s safety. After much insisting they agreed to have a Lincoln engineer come and evaluate the car. The car sat at LOW for two weeks and they assured me that they were diligently investigating and evaluating the car to try to find the root cause of the problem and ensure its safety. I monitored the car on my app. It’s location and mileage. It never moved once. For a car supposedly being evaluated for a problem that occurred when the car was driven does that sound like they evaluated it? It’s even in the service record- no mileage change. Their report to me? “Nothing wrong”. NO regard for me and my family's safety. When I protested they got Lincoln to ok repainting both back doors, replacing all the mangled molding, and refinishing the chewed chipped wheels - BUT no remedy for the root cause so you guessed it! Damaged again as soon as I drove it. On my FIRST highway drive in the summer after the repairs I reported and sent photos of the new chips on the wheels from a short drive, Lincoln of Wayne sent a report to Lincoln BEHIND MY BACK stating there was no damage tris time, complete lie and I have dated documented photos dally of the damage escalating on EACH DRIVE. Their report "no damage" How do you lie like that and put my family in jeopardy?!?! Did your MKC look like the pictures below after 3K miles?!? Did you have to have it completely refinished in your first 4 months?!? When viewing the pictures(Mary Moretti facebook profile) keep in mind that you need to double or even triple the damage since it’s already been fixed once, that was their deal with fixing it, more to hide it than help us. If it hadn’t been fixed at less than 20K miles my molding would be literally blasted off and the black paint on my back doors would be white with chips. Forget the wheels, every inch would be chewed and covered in chips. I had to stop driving it on the highway at high speeds because the damage escalated. Does this sound normal for driving a car less than 20K miles on normal roads and highways like everyone else? Am I supposed to believe I bought a new AWD SUV and I have to keep it in the garage and not drive it? As predicted within a few months the car was significantly damaged again. I sent pictures and showed them the gradual damage (something that happens little by little with each drive) each time I came in. They later denied in a report that there was no damage after they repaired the damage the first time. And the longer I’ve owned the car and the more miles I put on it the more potential safety issues that arise. Had it not been for our own investigator evaluating the car and pointing out to me that at 15K miles my tires were not only completely bald but coming apart (see pictures) we could have gotten injured. Who has to replace $1200 Michelin’s with a 55K tread warranty every 15K miles on their car? Michelin questioned the warranty and made it clear if it happened again they would have a problem with honoring the warranty again. Who is going to think their tires are that unsafe on a brand new car? LOW’ s denial of a problem put me and my son at risk, driving on slippery roads curved roads on bald tires. Does all I describe to (and show you, more pictures and information at the MARY MORETTI facebook profile ) sound like the car is normal? Do you replace $1200 tires every year? If this were a lease I’d have to pay thousands to fix it to turn it in all for merely driving it like everyone else! Update, brand new non OEM tires with a 55K tread warranty bald again at 13K miles and Michelin will no longer "pro rate" the warranty as the tires have been replaced on the car THREE times in 38K miles. Is that normal? Is the damage normal? Is the rocks coming in the doors normal? Lincoln of Wayne blames me for the way the car was manufactured. Then consciously made up lies about me to cover it. WHO DOES THIS???!!! High(or really #low) lights of my experience: -Blamed for rocks getting in doors and underneath, then blamed for subsequent damage – told it was my driving, that I took it off road, that my roads were just extreme – ridiculous -Denied my car was in their service department for a fix when the foreman Jeff Cuba took me back in service, described the problem and how they fixed it, gave me his card and told me to call them if it happened again. They later denied I was there. I have texts/photos of being in their service department. -Picked my car up at my home on multiple occasions and did not provide paperwork nor document the repairs. Refused to create service documentation for the repairs. -When modem and remote access broke and they could not fix it they blamed me- from that I was making it up, to that I “used” the system too much (what a joke that’s what I bought it for), that it was my phone, that it was my phone service, and then the ultimate… They instructed me to bring the car in so they could reprogram the modem as per Lincoln. When that didn’t work they accused me of purposely accessing the “programming” from remote to corrupt it. Seriously even if I could psychic-ly time the exact 10 minutes the techs were programming, it is IMPOSSIBLE to interrupt programming. I DID NO SUCH THING! Read the Ford manual, it cannot be accessed while being programmed. PLUS service manager David Glass apparently does not follow Ford procedure as per the manual that say the FIRST thing any tech is to do is disable the remote access in case of accidental remote start. He is a FLAT OUT LIAR. After literally over a year trying to get the modem fixed being blamed by both LOW and Lincoln, excuse after excuse, Lincoln finally acknowledged a global problem with EVERYONE’S modem and issued a recall. So after all I guess it wasn’t me or my phone or my service or me accessing anything at all – but no apology from LOW. Unbelievable treatment. -During a service visit to fix the heated /cooled seats they put two holes in my leather seats and returned my car to me. It was summertime when the car isn’t driven much plus we went away and I did not get in and notice the holes until over three weeks after I picked it up. When I reported it they denied it and blamed me. NO WAY and I stand by that 100%. It was two perfect tool mark holes extremely consistent with taking a seat pad off (which they had to do to repair heated/cooled seat function). I am fanatical about the care of my car and no one sits in the front seat nor would I ever allow anything on my seat that could potentially do such a thing. There is simply no way possible while sitting in my garage that I put those holes in the seat. -They repeatedly blamed me for the problems with the car (many, over 15 trips to service in a year) rather than fix and take responsibility. The car has multiple TSB, recalls and other problems beyond the rocks and damage. Again, it’s not my fault. I did not manufacture nor engineer nor build this car, I just bought it off their lot. I just wanted it fixed like anyone would. We were continuously looked at like we were making things up and blamed because they did not know how to fix the problems -Repeatedly refused to document my complaints/repairs on service records claiming “they” didn’t feel it was problem and if it was fixed they would not document it then say “oh we can’t add it to the service record now, its “closed out” Again and again it was a constant argument just to get proper documentation of the service of my car. Never in my life have I had such difficulty over something every dealership does. Why? - Lied about computer records existing. I repeatedly asked David Glass for a computer record of my warranty work and he repeatedly denied ANY computer records existed. He specifically said Ford does not keep that information. Well they do and it’s called the OASIS report. When I obtained one from a reputable dealer it was clear to see why this was hidden from me again. Warranty work was not in the report and other repairs were listed as reasons other than the reason the car was repaired. Again I would seriously think twice before buying any pre-owned vehicle from them, it seems they like to hide repairs and problems. -Lied about extensively evaluating the car with Lincoln engineering. How do you evaluate a car for a problem while driving without taking it for a test drive? No mileage or location change on app or on the actual service record. They also refused to go on a test drive with me to verify the problem directly. -Lied to Lincoln FSE 6 months after repairing the damage on the car the first time, reported NO damage at that time which is another blatant lie. See pictures dated January February and March. -Refused to fix a defective bubbling wind shield (recall again) and lied to Lincoln saying it was ironically “rock” damage. There were no chips at all, it was totally smooth, and clearly a bubbling defective, unsafe windshield. They refused to fix it and BLAMED me again of course saying it was my driving/road chips. Unreal. It was subsequently fixed by another dealership (approved through Lincoln as defective) who instantly recognized the defect and replaced my windshield. -Lied about me accessing the vehicle and purposely trying to start the car while techs were working on it. FLAT OUT BLATANT LIE AGAIN AND YOU KNOW IT and you better be prepared to prove that. You don’t defame me to cover your own lies! ABSOLUTELY OUTRAGEOUS! If you read Fords official tech manual (can be “rented” online) to be followed by service departments you will read what they allege is IMPOSSIBLE technically. It’s that simple. Plus Lincoln has logs of EVERY access, they have failed to produce logs showing their accusations, because they know they will show I did not “log in” and “access” anything! WHO DEFAMES AND SLANDERS AND INNOCENT CUSTOMER asking that their car be repaired. -After over a year of service visits and hours and hours on the phone with in vehicle tech support being blamed, the modem recall finally fixed the remote access problem. When the car had to go back to LOW for another module replacement just two months later LOW returned the car to me with the modem strangely broken AGAIN. That’s when they decided to fabricate more stories so that they could refuse to fix the car that had finally been fixed prior to them performing “service” on it. It still not fixed to this day – part of the 7K reserve option and why I bought the car. -There are much more lies and parts of the story but I will only post what I can show documentation for. If there are any questions as to the validity of what I posted contact me at the Mary Moretti facebook profile and I will be happy to post documentation to support what I’ve said. Lincoln of Wayne promised they would do everything they could to help me but when that time came it was obvious that they did exactly the opposite behind my back. They helped Ford hide their defective unsafe car and stick me and my family with it. If nothing was wrong with my car why go to such lengths to lie? From the minute we reported the problem we were looked at and treated like liars instead of customers that needed help. Worse than not helping at all Lincoln of Wayne - looked me in the eye and assured me they were doing everything they could to help me and my family. How DESPICABLE. And what did I do to deserve this? I did nothing to these people but give them my business. All I wanted was a car I could drive like your other customers. Anyone whose brand new car was having problems (like mine) would be upset and want it to be fixed. I did not manufacture this car, its not my fault. If nothing was wrong (with the car as you claimed) why all the hiding and lies? What you put me and my family through over this is just wrong. Not to mention the potential safety risk. Absolutely #despicable It could have been you to pick this car off their lot, consider yourself lucky. Beware most reviews including google for LOW are employees(their sales manager!), relatives, and friends. They aren’t all they appear to be. I read them too thinking I was choosing the right place to buy my car. They are not what they appear and I can show you that. When they are caught in their deception they try to say they stand by everything they sell, that's just what they say online. its not true. They whine about being family owned and how caring they are yet they did not care about the safety of my family when they sold me a defective car then lied about evaluating/testing it for safety knowing fully there is something wrong with the vehicle. They were also going to re-sell this defective car to someone else without regard for their family. Look at real reviews to see their unethical, deceptive practice were not limited to me. They like to pretend they don't treat customers this way. YOU KNOW WHAT YOU DID AND SO WILL EVERYONE ELSE. I will show everyone what a liar you are. . @liarsofwayne #LIARSOFWAYNE #LIARS #LOW #LINCOLNOFWAYNE #NOGIMMICKSJUSTLIES #THREEGENERATIONSOFLIARS #ONEFAMILYOFLIARS #CONSUMERFRAUD #LEMON #DEFECTIVE #CPO #BADCARDEALERSHIPS #LINCOLN #MKC #USEDCARS #CERTIFIEDPREOWNED More

Not the nicest people I have ever met I have decided not to use Lincoln of Wayne fany longer for service on the vehicle I bought there. Nothing terrible ever happened, but I have gotten t I have decided not to use Lincoln of Wayne fany longer for service on the vehicle I bought there. Nothing terrible ever happened, but I have gotten tired of the way the service people treated me. I guess they already have all the customers they want. More

Repairs I'm an older man who's been coming here for years. I heard Cindy laughing that they charge seniors for unnecessary repairs. I am disgusted. I'm an older man who's been coming here for years. I heard Cindy laughing that they charge seniors for unnecessary repairs. I am disgusted. More

Loss of trust Brought in vehicle for fuel pump recieved vehicle back with with compressor problems. Brought back to dealer to fix swaybar links and address compress Brought in vehicle for fuel pump recieved vehicle back with with compressor problems. Brought back to dealer to fix swaybar links and address compressor issues. Suspenssion was up and compressor was working. Received vehicle back with compressor not working and rear suspension low to ground. I spoke to service rep he said it cost $2300.00 and he didn't want to hear my complaint. Too many coincidences I just wanted an answer. Rep didn't want to hear it. I have been a loyal customer for 11 yrs and now I question the integrity of this dealership does anybody have similar problems with this dealership. Now I have a vehicle I can't use and being forced to pay for repairs that is questionable. More

I had the best experience this dealer is the best they treat you nice.i went for oil change and their service was great..Their employers were so nice..lincoln of wayne is better than other dealers ..I hig treat you nice.i went for oil change and their service was great..Their employers were so nice..lincoln of wayne is better than other dealers ..I highly recommend lincoln of wayne..++++++ More