Lincoln of Wayne - Service Center

Thank you for your servicing my vehicle needs and keeping me updated as to the status of my service request. me updated as to the status of my service request. More

Brand new renovation is large and comfortable. . Easy to wait with plenty of private space. . Easy to wait with plenty of private space. More

Excellent service from the moment I pulled into the dealership beautiful waiting room and great communication with service advisor dealership beautiful waiting room and great communication with service advisor More

Smooth and professional experience having my MKC serviced. Was provided with a loaner for the day and all wend well. Love the newly renovated showroom and service facility serviced. Was provided with a loaner for the day and all wend well. Love the newly renovated showroom and service facility More

very pleasant experience every time i go always wash my car after service staff is kind and thoughtful car after service staff is kind and thoughtful More

I have purchased numerous cars at Lincoln of Wayne. Most recently, within the past 3 years, I had purchased 2 CPO vehicles. One was a 2017 MKX which we had for 2 years. Unfortunately, we actually d Most recently, within the past 3 years, I had purchased 2 CPO vehicles. One was a 2017 MKX which we had for 2 years. Unfortunately, we actually drove it for 8 months. The other times it was in service. Once for leaking rear engine seals and 4 times for transmission problems. Transmission was never the same is it was slipping and bucking. I was told the transmission needs time to get used to the way I drive the car or what they call adaptive learning. Which is a bunch of baloney. Finally got I got disgusted and being I had an extended warranty and thinking this was an isolated incident, I purchased a 2019 Nautilus Reserve with 34,000 miles. I had it for 2 months and the car stalled and just shut down. Had to have it towed to Lincoln of Wayne and it was discovered the EGR Cooler Valve was defective. I was told there was no coolant/water in the engine which caused the vehicle to shut down. They had my car for a few days and finally got it repaired and my wife picked up her car. I called and asked for additional information as I was going on vacation in a few days and was told it is fine, the part was replaced and it will be fine for my trip down the shore. Before I left for vacation, I took it to my mechanic as I wanted him to look over the work order. He told me everything made sense but asked if they changed my oil. I said no and was curious why he said that and he said with the problem I had, there was certainly a strain on the engine and the oil should have been changed and it wasn't. He did show me how gritty the oil was. I am upset at the lack of professionalism displayed by the service department at Lincoln of Wayne. I am quite upset at the way they do not take care of the cars at which they sell to customers. They say they have a check list they perform to ensure a car is certified preowned. I don't believe this for a minute. Lincoln of Wayne is becoming more like a Route 46 car dealership. More

This is the best dealership in the northeast portion of New Jersey, both in buying and in service. The only dealer I would recommend. New Jersey, both in buying and in service. The only dealer I would recommend. More

The service experience has gone downhill, seems like a bunch of inexperienced kids running the show. In the past it was very accommodating and professional, maybe due to lack of help or folks wanting to w bunch of inexperienced kids running the show. In the past it was very accommodating and professional, maybe due to lack of help or folks wanting to work, the professionalism has gone away and was replaced by inexperience. It used to be excellent now it is average. More

I have been dealing with this dealership form many years and they have been onest and true in the pricing and delivery service has been good and they have been onest and true in the pricing and delivery service has been good More

Everyone at the dealership is aware of the need to create a positive customer experience. Polite, Professional, Patient, Honest and Transparent a positive customer experience. Polite, Professional, Patient, Honest and Transparent More