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Lindsay Acura
Columbus, OH
257 Reviews
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Showing 257 reviews
January 11, 2012
FROM THE MINUTE I STEPPED ON THE LOT TO THE MINUTE I LEFT WITH OUR NEW CAR WE WERE TREATED EXCEPTIONAL AND WOULD HIGHLY RECOMMEND THIS DEALER TO ANYONE. WITH OUR NEW CAR WE WERE TREATED EXCEPTIONAL AND WOULD HIGHLY RECOMMEND THIS DEALER TO ANYONE. More
by cody4440
Employees Worked With
CINDY AND PATRICK
January 05, 2012
We r giving this rating as a first time customer so that others many know how well we were treated and that we think we got a great deal for both us and hopefully for Lindsay Acura dealership. Our salesman others many know how well we were treated and that we think we got a great deal for both us and hopefully for Lindsay Acura dealership. Our salesman, Gary Hilton, was very friendly and help us very much! Thanx so very much!! More
by momangel15
Employees Worked With
Gary Hilton
January 01, 2012
This was my third purchase from Lindsay Acura and as always the sales person I worked with was wonderful and took the time to understand my wants and needs and delivered. The level of service was person always the sales person I worked with was wonderful and took the time to understand my wants and needs and delivered. The level of service was personal and professional at the same time. I walked out a very satisfied customer with intentions of returning! More
by latieshajohnson
Employees Worked With
Darius Scott
December 30, 2011
My family has been a Lindsay Acura customer since 2002. My wife and I purchased a 2002 MDX, had a great experience with the sales process, and were very happy with the service department while we owned the My wife and I purchased a 2002 MDX, had a great experience with the sales process, and were very happy with the service department while we owned the 2002. Our experience with Lindsay Acura, particularly with the service department was the deciding factor when it came time to replace the 2002 MDX. So, we bought a 2010 Acura MDX from Lindsay in December 2010. We recently had a problem with the 2010 MDX, I brought the vehicle in to Lindsay, my service advisor was Matt Pinion. The diagnosis was a possible torque converter problem. We were told the parts would need to be obtained, and it would be a two day repair. I brought the car back the following Monday (Dec 19th),I was given a 2012 TL as a loaner vehicle. Two days later came, and by the end of the day, I heard nothing. I called back Friday morning(Dec 23rd), spoke with Matt and he said they took some pictures, and were still working on it. He'd call me back when car was ready. Heard nothing by end of day, and its Christmas weekend. Five days later (Dec 28th) I still have heard nothing, so I called Matt in the morning. Left a voicemail, asking to be called back. Call never returned. Next morning(Dec 29th) I call back, ask for Matt, told he is with a customer. I talk with another service advisor who says he thinks the car is ready, but will have Matt call me back. Never hear from Matt rest of afternoon. By now, I am livid. My wife calls the service department when she gets home from work, and is told the car is ready. She goes to pick the car up as I have had to take my daughter to an athletic event. I get home to see the MDX is home too. My wife tells me Matt was making many excuses, (Honda delays, very busy, shorthanded, etc)but was apologetic and polite. The pathetic thing about our experience is, all that was done was the photo taking to diagnose the problem. Honda apparently determined that based on the photos, there was not a problem, so no repair was done. In other words, Lindsay's service department had my 2010 MDX for 10 days (19 Dec-29 Dec) with nothing done other than take a few pictures. The excuse for the delay/blame was placed on Honda taking so long to evaluate the pictures. It is absolutely pathetic that during this time, nothing was communicated to me by the Lindsay service department. Nobody called me to tell me what the issue was causing the delay. I had to call, and my calls and messages were not returned. It seems that nearly 10 years of my business ( I had brought both MDXs in only to Lindsay for servicing) in this service department were meaningless. Mr. Pinion, or the service deparment manager could not take 60 seconds to call me and tell me here is what is going on, here is the reason for the delay. It takes one rotten apple to ruin a barrel of good ones. One miserable experience to ruin the good experiences.If I treated my business' loyal customers in this way, I'd be polishing up my resume. I drive to Dublin weekly and will be giving serious consideration to bringing our 2010 MDX to Acura of Columbus next time. Stephen Guendert, PhD More
by sguendert
Employees Worked With
Matthew Pinion
December 26, 2011
We can not say enough about the service we received from Lindsay Acura, specifically Bob Lyons and Darius. My husband found the vehicle on the internet on a Friday afternoon and we were driving it off the Lindsay Acura, specifically Bob Lyons and Darius. My husband found the vehicle on the internet on a Friday afternoon and we were driving it off the lot on Saturday evening. From the moment we made the first phone call and the fact we lived 300 miles away, we were treated like we purchased the most expensive vehicle on the lot (which we didn't). Not only was the customer service superb, everyone was beyond friendly. We wouldn't hesitate driving the 300 miles again to do business with Bob and Darius. They could teach our Michigan dealerships a few things :-) Thanks for the great service guys!! More
by tstucker
Employees Worked With
Bob Lyons, Darius
December 24, 2011
The entire leasing proces was quick and efficient. The sales representative was knowledgable, friendly and profession. The enter experience was satisfying. The deal was great. I'll be back. sales representative was knowledgable, friendly and profession. The enter experience was satisfying. The deal was great. I'll be back. More
by Jthrower
Employees Worked With
David Edwards
December 20, 2011
Gary Hilton was very professional thanks And I would recommend him business because he makes you feel very welcome with good or bad news great job recommend him business because he makes you feel very welcome with good or bad news great job More
by Ljabs
Employees Worked With
Gary Hilton
December 17, 2011
I have dealt with this dealership since the late 1980's, and recently purchased my 6th Acura. I purchased a 1986 Integra in 1987 from Acura Columbus, but Lindsay Acura opened shortly after that, and I was and recently purchased my 6th Acura. I purchased a 1986 Integra in 1987 from Acura Columbus, but Lindsay Acura opened shortly after that, and I was glad because they were so much closer to my residence in Pickaway County. Virtually all of my service has been performed there, and I have purchased 3 Integras (1989, 1993, 2000), and now 2 TSXs (2007, 2012). The most recent purchase was very low pressure, and Cindy Wright-Davis and the other staff were quite willing to consider my requests for features and pricing, and the final out-the-door deal was all I could have hoped for, and very much inline with what on-line research had led me to want. I would be remiss if I were not to mention that one of the main attractions of this dealership is the excellent service department. Not only do they provide excellent auto service and advice, but they are like friends willing to help in any way possible. Several years ago, my brother was in from Boston, and we purchased a gift for my mother's birthday. We purchased wrapping paper and a card, but had no time to return to my home to wrap the gift before meeting my mother and sister. I pulled into Lindsay Acura and drove up to the service desk and said "bring out some scissors and tape, were gonna wrap this present!" And they did, and I think my brother was amazed that a service staff would do that, probably unthinkable in Boston. I hope to continue my relationship with Lindsay Acura for many years to come. More
by tvellenga
Employees Worked With
Cindy Wright-Davis
December 11, 2011
Great, we got 2011 Acura TL for the price of 2010 Acura TL We negotiated a 2010 Acura TL and came to a price agreement. We walked into the showroom and were very warmly welcomed. Tyler was busy with ano TL We negotiated a 2010 Acura TL and came to a price agreement. We walked into the showroom and were very warmly welcomed. Tyler was busy with another walk in customer. I was comfortable browsing the newer models. Finally the person I was dealing was free and we were taken good care after that. It was a disappointment to know that previous night they sold the car. I did not like that, I was ready to leave the dealership. But he gave me the keys of 2011 with less miles than 2010. We took that car for a test drive for about 30 mins. We came back and came to know that the 2011 model would cost 2k more. This was deal breaker for me. So I told him that I have a fix budget to work with and I can not keep adding these little chunks of money. I told him this exact statement "If I keep adding little bit on every transaction then in the year end I would end up spending a lot more. Sorry can not go over my budget." This went back and forth few times and for a little more premium I end up getting 2011 model with less miles. Its started on a bad note but overall it was a very happy experience. I drove around 135 miles to deal with this dealer and it was worth the drive. I would recommend everyone to deal with Tyler stokes. More
by bmwr1200c
Employees Worked With
Tyler
December 06, 2011
The dealer and employees were very easy to work with. They gave a great price the first time so there was no haggling. They sell a quality brand and that is reassuring They gave a great price the first time so there was no haggling. They sell a quality brand and that is reassuring More
by diamondward
Employees Worked With
David Edwards & Cindy Davis
