Lindsay Cadillac of Alexandria - Service Center

Lindsay Cadillac-Alexandria VA Service Consultant-Michelle Perez was outstanding in helping me with my vehicle. Great asset to company. And the free car wash was great! Will come b Service Consultant-Michelle Perez was outstanding in helping me with my vehicle. Great asset to company. And the free car wash was great! Will come back again to get my vehicle serviced again. Keep up the great service! More

Go elsewhere I came into the service center and was greeted by kenia. She said they did not have my appointment because I did it online and proceeded to tell me I I came into the service center and was greeted by kenia. She said they did not have my appointment because I did it online and proceeded to tell me I should have called even tho she knows it’s more of a hassle. Wrong answer. This is the second time I made an appointment online and it not be there. Either don’t allow online appointments or fix it. I had confirmations and everything. Then she also told me they didn’t have any loaners available. Which ended up being a lie. So this encounter started off bad. Craig took over and even though he was supposed to be off he helped and started to smooth things back over and even got me a loaner which supposedly did not exist 5 minutes earlier. Craig started to restore my faith in the dealership which was good as I’m in the search for a new car. Well that faith was short lived. As I was waiting for my loaner car at the loaner desk the service manager (I assume because he had a desk that overlooked everyone and was behind glass doors that weren’t shut). He called Craig into his office and began to berate him because he took care of a previous customers tire issue and the manager laid into him about it. He asked Craig how he got to the decision to replace this tire and all that kind of stuff. It was completely inappropriate to berate an employee in front of customers. That is a sign of a poor leader. and it started to ruin my view of this dealership. Then the manager asked Craig “is the big burly guy the loaner guy?” First off that’s completely rude and inappropriate. I may be a heavy guy but saying anything inappropriate to describe a person, especially a customer, is just wrong and hurtful. I will not spend another penny at this dealer which is sad because I am in the market for a new car. Then when I came back to pick up my car kenia decided to answer the phone while I was standing there and proceeded to tell that customer that they will not work on her vehicle even tho the lady bought it there. Supposedly it was too old but kenia was not good at handling the call especially while I stood there waiting. Completely bad experience. Won’t be back. More

Not satisfied, but confused Response related to diagnostics cost and use related to repair work recommendations etc conflicts. Problem was jerking in vehicle like car miss firing Response related to diagnostics cost and use related to repair work recommendations etc conflicts. Problem was jerking in vehicle like car miss firing during open highway driving. Code p0872 previously noticed also. Dealer found no codes but recommended several other repairs identified during vehicle check, one which was a injector service. I was told that diagnostic cost of 165.97 could go toward some of the service recommendations but when i suggested doing the injector service only at this time i was told I couldn’t use the diagnostic cost paid as the injectors would not cause the jerking issue which was the original issue specified by me. I don’t agree. More

Professional Dealership I won’t go too deep into the review .. I’ll make it brief by saying this dealership, Lindsay, in my opinion is probably one of Top car dealership serv I won’t go too deep into the review .. I’ll make it brief by saying this dealership, Lindsay, in my opinion is probably one of Top car dealership serving the dmv (D.C, MD, VA) area. I’ve dealt both their Cadillac and Lexus service center and they are professional, great customer service and value its customer satisfaction. Don’t take my word for it, just go ahead and experience it for yourself. More

Great Professional Service Great service by a very professional staff. I was in and out in a very reasonable amount of time and my car was washed and vacuumed Great service by a very professional staff. I was in and out in a very reasonable amount of time and my car was washed and vacuumed More

Best Experience By far the best experience I’ve ever buying a car. Jasper, best sales person. I know who I’m buying my next car from. By far the best experience I’ve ever buying a car. Jasper, best sales person. I know who I’m buying my next car from. More

As always a positive experienceDonna Donna Wozniak has been my service rep for many years and she always provides A Plus service. She is the reason I keep coming to Lindsay for service o Donna Wozniak has been my service rep for many years and she always provides A Plus service. She is the reason I keep coming to Lindsay for service on my Cadillac. More

Michelle Perez our service consultant was very knowledgeable The car had several problems. Those repairs were made. Particularly the service consultant, Michelle Perez and how she listened and worked with us to The car had several problems. Those repairs were made. Particularly the service consultant, Michelle Perez and how she listened and worked with us to make it a successful experience. And the repairs are done. We will be returning customers More

Great Service Nick Hupp, my service advisor once more did an excellent job. Nick has been my advisor for many years and I have come to expect nothing less. I have Nick Hupp, my service advisor once more did an excellent job. Nick has been my advisor for many years and I have come to expect nothing less. I have leased to say that he has not ever disappointed me. I would recommend Nick and Lindsay Cadillac to anyone. Thanks More

Fantastic service! My service coordinator, Donna, is fantastic! She gets me scheduled for service snd makes sure it gets finished in a timely fashion. Can’t say enough My service coordinator, Donna, is fantastic! She gets me scheduled for service snd makes sure it gets finished in a timely fashion. Can’t say enough good things about her! Car runs like a charm! Thanks Lindsay! More