Lindsay Honda

I brought my vehicle in for service multiple times for the same recurring issue, and unfortunately the experience has been consistently frustrating. Despite repeated visits, the problem has still not been the same recurring issue, and unfortunately the experience has been consistently frustrating. Despite repeated visits, the problem has still not been properly resolved, which raises concerns about the quality and thoroughness of the diagnostics and repairs performed. Additionally, my interactions with the service advisor, Paul Naylor, were disappointing. He was not very helpful, came across as rude, and failed to provide clear explanations or insight into what work was done to address the issue. As a customer, I expect transparency and professionalism—especially when dealing with ongoing vehicle problems. Overall, this experience has not met expectations, and I hope improvements are made in both communication and service effectiveness moving forward. More

Beware of this dealership, especially the used car manager. I never got his name, but he reminded me of Mr. Snow Miser from The Year Without Santa Claus. Apparently if you try to negotiate with them a manager. I never got his name, but he reminded me of Mr. Snow Miser from The Year Without Santa Claus. Apparently if you try to negotiate with them and don’t take their first offer, they will then raise the price by almost $2000 because they get their feelings hurt so easily. Maybe this guy was having a bad day, maybe he’s never heard of the word negotiation, maybe he’s just got his feelings hurt, or maybe he lost his pacifier. Either way this dealership is not representative of a typical classy Honda dealership. That’s for sure. Go somewhere else where they’ll treat you better, are willing to be fair, and not be so absorbed in THEIR numbers.  Supposedly, this is a family owned dealership. It must must be the portion of the family nobody wants to talk about or be around. Pick any other Columbus area dealership that you would want to trust (which is literally any other Columbus dealership) with your hard earned money as this one is deceptive, immoral, and unethical. More

A big thank you to my sales rep, Bill Melville, today for all his help, so personable and knowledgeable -- easy and great experience! all his help, so personable and knowledgeable -- easy and great experience! More

First time visit, and was a great experience even though they were very busy. We ended us purchasing a 2026 CRV EX-L and couldn't be more happier. they were very busy. We ended us purchasing a 2026 CRV EX-L and couldn't be more happier. More

I am an older senior in my 80s, and I purchased a 22K‑mile 2019 Chevrolet Equinox Premier AWD from Lindsay Honda as an out‑of‑state buyer. I paid their full advertised price with no haggling, trustin 22K‑mile 2019 Chevrolet Equinox Premier AWD from Lindsay Honda as an out‑of‑state buyer. I paid their full advertised price with no haggling, trusting the vehicle matched the condition they represented online. I relied on their advertisement, FaceTime walk‑around, and their claim in the advertisement that they invest an average of $1,800 refurbishing their higher‑end used cars. After flying there from Florida and driving the vehicle home, I discovered numerous issues that clearly existed before the sale and were never disclosed. These included electrical problems with navigation, Apple CarPlay/Android Auto, and USB charging; missing advertised items such as the Trailer Hitch Close‑Out Cover and hardware; and a Keyless Entry Keypad that could not be used because the required factory master code was not provided. The vehicle was also delivered with Arroyo Grand Sport tires (the $85 Walmart‑type) on the front and very good quality OEM Hankook Kinergy GT tires on the rear. These two brands have different construction, quality levels, and published diameters, which do not meet AWD tire‑matching requirements and should never be installed together. Contrary to their claim in the advertisement, the condition of the vehicle I received did not reflect the level of inspection or refurbishing they said was performed on their higher‑end used cars — especially disappointing after paying top dollar with no negotiation. To bring the vehicle up to the condition it was advertised in, I had to spend $1,227.34 out of pocket. I contacted the dealership with full documentation but received no response. I am sharing my experience so other seniors and out‑of‑state buyers can be aware and verify the true condition of a vehicle before purchasing. More

Great customer experience, sales rep was amazing, could not recommend a better place to find a vehicle. not recommend a better place to find a vehicle. More

Two days ago, I scheduled a test drive for a specific vehicle (specific stock #). It was a new Honda. I arrived this morning for said test drive. Unfortunately, the experience was disappointing. When I vehicle (specific stock #). It was a new Honda. I arrived this morning for said test drive. Unfortunately, the experience was disappointing. When I arrived, the vehicle was not ready as expected. I ended up waiting nearly 45 minutes while the team located the car, cleared snow from it, and ultimately had to jump the vehicle because it would not start. This was frustrating, especially given that the appointment had been scheduled in advance. In addition, there were miscommunications around current promotions and which incentives would apply to the vehicle, which added to the confusion and made it difficult to clearly understand the pricing being presented. To quote the salesman, "oh the internet people don't actually sell the cars" so had to re-discuss everything that had been communicated via email regarding OTD quotes. I respect that things can occasionally go wrong, but the combination of delays and lack of clarity made the visit feel unorganized and not reflective of the level of service I was expecting. More

I had my oil change on December 17 ,2025. The service was excellent but I had misplaced my vehicle keys and couldn’t find them. The customer service representative Annie Williams was the only The service was excellent but I had misplaced my vehicle keys and couldn’t find them. The customer service representative Annie Williams was the only person who was concerned. She was very attentive to my needs. Her customer support was the reason I have my keys.because I didn’t have them for two days. She went to every station in the service area and found them. Her dedication to the service was remarkable. Lindsey Honda should acknowledge her service. Thank you Annie Williams. Cordially Yours, Donald U. Thomas , Jr. More

I am so disappointed in Lindsay Honda. I purchased a new Pilot awhile back and it came with lifetime $19.99 oil changes. They honored it for awhile and then raised the price to $29.99. And I purchased a new Pilot awhile back and it came with lifetime $19.99 oil changes. They honored it for awhile and then raised the price to $29.99. And most recently, they raised it again to $59.99. When I mentioned the life-time deal they offered me when I purchased the vehicle new, they asked if I had a card reflecting the offer. 1) I never received a card, 2) they've never asked for a card before, and 3) it's hard to believe that nothing is noted in their system--especially since I used to get it for $19.99. I politely asked the service rep why they stopped honoring this deal and he said that he would have a mgr call me...of course, that never happened. 😕 And Honda...my Pilot's engine blew out. The connection rod destroyed the engine. No big deal--there was a recall on it for my year. Lindsay Honda said they'd replace it but then asked for my vin and proceeded to tell me that my car wasn't included in the recall because it didn't have a connection rod problem...even though that's the exact problem that destroyed my engine! I called Honda and they politely told me to eat s#!(. More

Jacob was professional and attentive. We were able to get a deal done in minimal time. We were able to get a deal done in minimal time. More