
Lindsay Honda
Columbus, OH
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Will not be back. I took my 2019 Civic in for a scheduled oil change and other maintenance. Told them about road noise coming from the rear of the car. This is I took my 2019 Civic in for a scheduled oil change and other maintenance. Told them about road noise coming from the rear of the car. This is the 3rd time I have had this issue as it has been raised the last 2 times, I have had the car in for scheduled oil changes. Both times I was told the issue is a result of not rotating the tires, which I have had them do each time I have it in for an oil change. In both cases I have had to buy 2 new tires. With the last time being told that they will provide me with a 1 year warranty on the tires. I confirmed with the Service Agent this would apply to the cupping issue, otherwise it would not make sense for me to purchase the tires, as the likely hood of it happening again, in my opinion was very high. I was told yes. I even had him write it on the invoice. As a result, I went ahead and bought the tires. So, for the 3rd time I am once again told the noise is a result of the rear tires cupping. And as the past 2 times, I am told the issue is caused by not rotating the tires. Which again, they can see in my records that have been rotated the last 3 times I've had the car in for an oil change. So, again, to fix the issue, I would need to buy another pair of tires. The only offer/resolution I was given was that he would try and get me a discount on the new tires. So, at this point, the expectation is that I am going to have to continue to buy new tires every oil change. When I mentioned the warranty that I was given the last time, I was told that it was only a road hazard warranty, and it does not cover cupping. I told the Service Agent that, that was not what was explained to me, and why would I have bought the previous pair of tires if that was the case? That doesn't make any sense. He said he would get with his manager (who was gone for the day) to see if there would be anything he would do and get back to me. After a week, I called back and talked to the Service Manager. He said that he would follow up with the Service Agent and someone would call me back. The Service Agent called me back and told me they have called the tire manufacture to see if there was anything that they would do, and he would call me back as soon as they heard back from them. Another week goes by. I call the Service Manager again. He has the Service Agent call me. He tells me that the tire manufacture will not cover the tires for cupping. So, I said to the agent, "so the manufacture is not going to cover anything, Lindsay is not going to cover or honor what i was told, and there is nothing that you are going to do". He again reiterated that since it was a road warranty and that does not cover cupping, that no there would be nothing that they would do, and the only thing he offered was to try and give me some type of discount on new tires. I told the Service Agent I would not be back. So, after providing no resolution to fixing the issue, and I was the one that had to follow up with then on the issue 2 different times, after being told that they will get back to me, and then, not willing to honor their word or do anything about the situation, I will not be back. I will no longer take my car back, I will no longer take my wife's car, that we bought there in 2014, back, and I will no longer consider purchasing a CRV from Lindsay. More
This dealership is very sexist. They will stand there smiling and laughing if you have a disagreement with them. They will talk down to you and pressure you. There are plenty of oth They will stand there smiling and laughing if you have a disagreement with them. They will talk down to you and pressure you. There are plenty of other reviews that appear to have the same experiences. Renu was the one laughing at our experience and the manager encourages it. Not to mention they held my vehicle for 2 days for 30 minutes of clocked work. More
We had a very pleasant experience buying a 2022 Subaru Ascent from Lindsay Honda! We called ahead about it, and they were able to get us in right away when we drove up from Kentucky. Salesman Kyle Erm Ascent from Lindsay Honda! We called ahead about it, and they were able to get us in right away when we drove up from Kentucky. Salesman Kyle Ermlich and his manager, Jon Holley, treated us with hospitality and genuine smiles, offering us a beverage before we even sat down! Kyle was friendly and courteous: he chatted with us when we were waiting, and was motivated to make the sale, but kept his interactions genial and respectful. When we were handed off to finance guru Michael Summers to complete the paperwork, he was very patient with us, answering every question to our satisfaction. They also were able to get us a lower interest rate than another dealership we had considered! At every step of the process, we felt taken care of instead of taken advantage of! Even though I live 3 hours away, you can bet I will turn to Lindsay Honda the next time I am looking for a car! More
Scam artists! ! They lost future business and referrals over $200!! Do not go here. They will offer drinks, food, etc but when it comes down to business they are li ! They lost future business and referrals over $200!! Do not go here. They will offer drinks, food, etc but when it comes down to business they are like all other large dealerships. All they care about is money and reviews. Trust me, you won't regret it! It was the worst car buying experience that I've dealt with. More
Found our 2022 Honda CR-V Hybrid Touring online. From the initial contact with Carol in internet sales (literally less than 5 minutes after I sent the request) through the final details, this was an From the initial contact with Carol in internet sales (literally less than 5 minutes after I sent the request) through the final details, this was an entirely positive experience. Our salesman, Jake, was great!! He was on top of communicating with us even in off hours, and was a pleasure to work with. The price posted online was honored, and we were given a very fair price for our trade-in. Joe in financing was also great fun to talk to, and made the tedious paperwork part of the deal painless. We live 175 miles from the dealership, and we were able to complete the deal and drive our new (to us) car home the same day. It was well worth the trip, and we want to give a huge shout-out to Jake, Joe, and Carol! More
Our shopping experience was excellent and most of all our salesman, Al, was friendly, knowledgeable, and very patient!! We can’t say enough about the ease of our shopping and buying experience. Thank you salesman, Al, was friendly, knowledgeable, and very patient!! We can’t say enough about the ease of our shopping and buying experience. Thank you Al and keep up the excellent work. More
I had an appointment set to get a free oil change get over just to be told that it's out of the range , I have 2 Hondas from here never again . I won't recommend this dealership to no body. They don't ho over just to be told that it's out of the range , I have 2 Hondas from here never again . I won't recommend this dealership to no body. They don't honor what they say . More