Lindsay Honda

I absolutely would not recommend you have any maintenance done at this dealership. We had a blower and transistor replaced costing $1000. A month later we brought it back, video told us it was wired incorrec done at this dealership. We had a blower and transistor replaced costing $1000. A month later we brought it back, video told us it was wired incorrectly then on the same day we got a video saying the Ac wiring harness needed replaced and quoted us $1300. I waited almost 3 hours to be told the issue. This is not the first time having issues in the service department. I feel that harness was damaged when they did initial work-otherwise how did it get a break in the wire that they had to remove to replace the blower. I had them put it back together and when I got in my truck the panel was not even put back together and I had to have my service advisor put it back and he unfortunately broke it. My advisor Paul was very nice but unfortunately my husband and I will never return to this dealership. I highly recommend you go to Westerville to Roush Honda. We traded that truck for a new one and they treated us as a valued customer and showed us the amazing service department. More

I brought my vehicle in for service multiple times for the same recurring issue, and unfortunately the experience has been consistently frustrating. Despite repeated visits, the problem has still not been the same recurring issue, and unfortunately the experience has been consistently frustrating. Despite repeated visits, the problem has still not been properly resolved, which raises concerns about the quality and thoroughness of the diagnostics and repairs performed. Additionally, my interactions with the service advisor, Paul Naylor, were disappointing. He was not very helpful, came across as rude, and failed to provide clear explanations or insight into what work was done to address the issue. As a customer, I expect transparency and professionalism—especially when dealing with ongoing vehicle problems. Overall, this experience has not met expectations, and I hope improvements are made in both communication and service effectiveness moving forward. More

I had my oil change on December 17 ,2025. The service was excellent but I had misplaced my vehicle keys and couldn’t find them. The customer service representative Annie Williams was the only The service was excellent but I had misplaced my vehicle keys and couldn’t find them. The customer service representative Annie Williams was the only person who was concerned. She was very attentive to my needs. Her customer support was the reason I have my keys.because I didn’t have them for two days. She went to every station in the service area and found them. Her dedication to the service was remarkable. Lindsey Honda should acknowledge her service. Thank you Annie Williams. Cordially Yours, Donald U. Thomas , Jr. More

Best customer service ever! I got a 2026 HRV and I love it!! Andrea helped me so much with the process and the courage to go for it! Skylar was great as well as we talked about I got a 2026 HRV and I love it!! Andrea helped me so much with the process and the courage to go for it! Skylar was great as well as we talked about the car and the features. He was awesome to hang out with while things were getting ready for my new car. He has great customer service and is very friendly. Your dealership has now helped me a second time in getting a car and I will continue to go back for a car for my daughter soon!!! Thank you so much for all of your help! More

We had an excellent experience working with Stephanie Farley, Loyalty Center Specialist, at Lindsey Honda. She was professional, knowledgeable, and patient while answering all of our questions. Stephanie Farley, Loyalty Center Specialist, at Lindsey Honda. She was professional, knowledgeable, and patient while answering all of our questions. Stephanie went above and beyond to make sure we understood our options and felt comfortable with the process. She made the experience stress-free and truly delivered exceptional customer service. We would highly recommend asking for Stephanie if you’re looking for a seamless and positive experience at Lindsey Honda. More

Will not be back. I took my 2019 Civic in for a scheduled oil change and other maintenance. Told them about road noise coming from the rear of the car. This is I took my 2019 Civic in for a scheduled oil change and other maintenance. Told them about road noise coming from the rear of the car. This is the 3rd time I have had this issue as it has been raised the last 2 times, I have had the car in for scheduled oil changes. Both times I was told the issue is a result of not rotating the tires, which I have had them do each time I have it in for an oil change. In both cases I have had to buy 2 new tires. With the last time being told that they will provide me with a 1 year warranty on the tires. I confirmed with the Service Agent this would apply to the cupping issue, otherwise it would not make sense for me to purchase the tires, as the likely hood of it happening again, in my opinion was very high. I was told yes. I even had him write it on the invoice. As a result, I went ahead and bought the tires. So, for the 3rd time I am once again told the noise is a result of the rear tires cupping. And as the past 2 times, I am told the issue is caused by not rotating the tires. Which again, they can see in my records that have been rotated the last 3 times I've had the car in for an oil change. So, again, to fix the issue, I would need to buy another pair of tires. The only offer/resolution I was given was that he would try and get me a discount on the new tires. So, at this point, the expectation is that I am going to have to continue to buy new tires every oil change. When I mentioned the warranty that I was given the last time, I was told that it was only a road hazard warranty, and it does not cover cupping. I told the Service Agent that, that was not what was explained to me, and why would I have bought the previous pair of tires if that was the case? That doesn't make any sense. He said he would get with his manager (who was gone for the day) to see if there would be anything he would do and get back to me. After a week, I called back and talked to the Service Manager. He said that he would follow up with the Service Agent and someone would call me back. The Service Agent called me back and told me they have called the tire manufacture to see if there was anything that they would do, and he would call me back as soon as they heard back from them. Another week goes by. I call the Service Manager again. He has the Service Agent call me. He tells me that the tire manufacture will not cover the tires for cupping. So, I said to the agent, "so the manufacture is not going to cover anything, Lindsay is not going to cover or honor what i was told, and there is nothing that you are going to do". He again reiterated that since it was a road warranty and that does not cover cupping, that no there would be nothing that they would do, and the only thing he offered was to try and give me some type of discount on new tires. I told the Service Agent I would not be back. So, after providing no resolution to fixing the issue, and I was the one that had to follow up with then on the issue 2 different times, after being told that they will get back to me, and then, not willing to honor their word or do anything about the situation, I will not be back. I will no longer take my car back, I will no longer take my wife's car, that we bought there in 2014, back, and I will no longer consider purchasing a CRV from Lindsay. More

This dealership is very sexist. They will stand there smiling and laughing if you have a disagreement with them. They will talk down to you and pressure you. There are plenty of oth They will stand there smiling and laughing if you have a disagreement with them. They will talk down to you and pressure you. There are plenty of other reviews that appear to have the same experiences. Renu was the one laughing at our experience and the manager encourages it. Not to mention they held my vehicle for 2 days for 30 minutes of clocked work. More

I had an appointment set to get a free oil change get over just to be told that it's out of the range , I have 2 Hondas from here never again . I won't recommend this dealership to no body. They don't ho over just to be told that it's out of the range , I have 2 Hondas from here never again . I won't recommend this dealership to no body. They don't honor what they say . More

So far, Lindsay Honda's service department is awful. I called, got a robot, left my name and number for a call back. I got a callback in about 10 minutes from a woman whose name I did not understand, ma I called, got a robot, left my name and number for a call back. I got a callback in about 10 minutes from a woman whose name I did not understand, mainly because she was breathing into the microphone which made a lot of noise. Her most outstanding trait on the phone was a complete lack of customer interaction skill. She said that they received a call from [my] number. That was it ... no "How may I help you?" or "Did you need service or status of your vehicle?". Nothing, just dead air. She was like that for everything, leaving me to drive the conversation, which might sound reasonable except that she is the service provider and (should) knows how the conversation should proceed. I asked about the price of a particular service and was told that their computers are down and she cannot look up pricing. I half expected a "Let me call you back when the computers are up again.", but that didn't happen. I called back and talked to "Z", she was able to give some pricing information even though the computers are still down. More

Overfilled oil on oil change service at previous visit. Most recent visit the service manager tried to charge for work that had not been inspected and was not necessary, he was trying to write a work order Most recent visit the service manager tried to charge for work that had not been inspected and was not necessary, he was trying to write a work order for pads and calipers again without even looking at the condition. I took the vehicle to another dealer who verified that the thinnest pad was at 40% and calipers were operating as intended. I have no use for a dealer that partakes of these ethics, I can’t imagine how many other hard working people have been taken advantage of through their service department. I will never do business with Lindsay Honda again and will share my experience with anyone looking for Honda service. I’d like to say after multiple attempts to communicate with one of the owners that they were interested in what my wife and I had to say, unfortunately all attempts were not reciprocated. Shamefully ignored. My wife said it was the worst she had even been treated at a dealership. More