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Lindsay Lexus of Alexandria
Alexandria, VA
1,651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,651 Reviews of Lindsay Lexus of Alexandria
April 01, 2016
$$$$$$$$ BUYERS BEWARE $$$$$$$$$ Buyers beware! Auto dealers may have to comply by federal laws to ensure buyers do not appear on a terror watch list, money laundering watch list, OF Buyers beware! Auto dealers may have to comply by federal laws to ensure buyers do not appear on a terror watch list, money laundering watch list, OFAC, and others. As a result, they'll need your social security number to go through this verification process. However, if you're a cash buyer or with personal financing, auto dealers do not have the right to perform a credit check on you unless they specifically put it in writing and you've approved. Without this authorization, it is a violation of the Fair Credit Reporting Act and privacy issue. It may also impact your credit score. Unfortunately, I was a victim of this practice at Lindsay. I clearly told the sales consultant and the finance processor that I had my financing and even presented the check to them before I drove away with the new vechicle. Two days later they ran credit checks on me without my authorization. (I was alerted by a credit monitoring service the credit checks were performed.) It took me three attempts to get an honest response and their admittance of negligence. I informed them that they need to update their process and procedures to ensure that this does not happen to other customers. So, check your credit monitoring service. If you recently bought a vehicle from Lindsay and you did not authorize a credit check nor finance with them, there should not be any alerts indicating a credit inquiry from Lindsay Lexus. It is illegal. More
by Gmail User
Employees Worked With
Lindsay Staff
Helpful March 31, 2016
Great experience! Alan never made me feel pressured. He was knowledgeable and answered all my questions and made sure I was comfortable in my new car before I left the Alan never made me feel pressured. He was knowledgeable and answered all my questions and made sure I was comfortable in my new car before I left the lot. The dealership had a relaxed vibe. I would recommend Alan and Lindsay to anyone looking for a new vehicle. More
by ChrisMcB
Employees Worked With
Alan Jones
March 31, 2016
Great Experience!!! We liked AJ. He was very professional and welcoming. He patiently worked with us through the buying process. He made sure that we are happy and satis We liked AJ. He was very professional and welcoming. He patiently worked with us through the buying process. He made sure that we are happy and satisfied. We definitely will come back to AJ for another car. Highly recommend AJ! More
by NewComer!
Employees Worked With
Alan Jones
March 30, 2016
Excellent First time buyer from Lindsay, Appreciated Aaron Taylor's knowledge and the excellent service he provided. Would highly recommend him to anyone purc First time buyer from Lindsay, Appreciated Aaron Taylor's knowledge and the excellent service he provided. Would highly recommend him to anyone purchasing a car from your dealership. More
by kaj318
Employees Worked With
Aaron Taylor
March 25, 2016
A superb place to buy/lease a great car! This is the third car I have leased from Lindsay Lexus. I cannot say enough about the excellent service I have received on each occasion. Not only is This is the third car I have leased from Lindsay Lexus. I cannot say enough about the excellent service I have received on each occasion. Not only is the leasing experience very efficient and smooth, the service afterwards is just outstanding. Jessica Latzen has been our "go to" salesperson each time and she is spectacular. She goes out of her way to help in every way and is never pressuring. Her personality is a delight and her knowledge of the cars is very impressive. We always feel very comfortable with Jessica and always look forward to seeing her again. I feel very confident that I am being served by the best in the business and plan to continue my association with Lindsay Lexus and with Jessica Latzen. More
by Bdylan12
Employees Worked With
Jessica Latzen, Hwan Kim
March 21, 2016
excellent customer service I recently purchased my 2016 GS 350 from Thai he was very nice and very friendly was all smiles i would recommand going to him. I recently purchased my 2016 GS 350 from Thai he was very nice and very friendly was all smiles i would recommand going to him. More
by kathynguyen
Employees Worked With
Thai Tran
March 07, 2016
AJ good guide to purchasing the right vehicle Alan was very helpful and patient. There is an excellent choice of vehicles. The overall condition of their inventory was excellent and I recommend th Alan was very helpful and patient. There is an excellent choice of vehicles. The overall condition of their inventory was excellent and I recommend their coffee. Had a good time. More
by Capitals fan
Employees Worked With
Alan Jones
March 07, 2016
Fantastic Journey for 16 Years! I have leased 5 cars from Lindsay and I highly recommend that everyone should buy from them and get the same personal service as I have for 16 year I have leased 5 cars from Lindsay and I highly recommend that everyone should buy from them and get the same personal service as I have for 16 years. I bought my first RX 350 from Lou Brown and he made sure I was educated in every aspect of the SUV. Love this SUV but I did trade it in for another and Lou was by my side all the way. For my third SUV, I had hand surgery so Lou put the new vehicle on a flatbed truck and delivered it to me in the VA beach area. Just turned in my 4th SUV for a phenomenal 2016 RX. Lou is now in management but took the time to test drive the new vehicle with me, explain the safety features, and then hand me over to his very capable sales associate Jessica Latzen. Then I had the pleasure to work with Alex Judice. He helped me set up preferences, set up my phone, worked with me to know the vehicle till I was comfortable to drive home. I have little room to talk about maintance of my cars but the service department is wonderful. More
by RX350 Lover
Employees Worked With
Jessica Latzen, Lou Brown, Alex Judice
March 07, 2016
Excellent Experience My girlfriend was looking for a used Lexus. Although we didn't buy one (two possibilities were sold the morning of our visit), I was very impressed w My girlfriend was looking for a used Lexus. Although we didn't buy one (two possibilities were sold the morning of our visit), I was very impressed with Mar. I have to admit, my girlfriend was being a little difficult but Mar was very patient with her and took his time to answer all her questions and made sure she understood the features of the various cars we considered. He did a great job, I think she would have bought a car from him if the dealership had a little bigger selection of certified used vehicles. I liked the way Mar quickly arrived at a sales price without too much fussing and wasting time going back and forth. More
by echang
Employees Worked With
Mar Roble
March 03, 2016
Pleasant experience over at Lindsay's Lexus of Alexandria I recommend anyone looking for a new or used Lexus to deal directly with Alan Jones he knows his stuff, he was very patient with me and at the same ti I recommend anyone looking for a new or used Lexus to deal directly with Alan Jones he knows his stuff, he was very patient with me and at the same time very focused on helping me get in to something nice at a reasonable rate,couldn't be happier with my purchase. Good looking out A.J.! More
by Godson77
Employees Worked With
Alan Jones
