Lindsay Volkswagen of Dulles

Simon had a very low key, non-aggressive approach that worked well for me. He patiently answered all of my questions and let me take my time coming to a decision. It was very easy to work with him. I worked well for me. He patiently answered all of my questions and let me take my time coming to a decision. It was very easy to work with him. I highly recommend him for other customers. More

It was a pleasure to deal with Bob Derby on the purchase of my '12 certified Tiguan. We first chatted on-line when I discovered the car; then I came in to see the car and get some prices. I couldn't get out of my '12 certified Tiguan. We first chatted on-line when I discovered the car; then I came in to see the car and get some prices. I couldn't get out again with my husband until after the weekend so I called Saturday morning with an offer. He double checked with the 'bosses' and came back to confirm my offer; so we had a deal! He made the whole process of test driving, discussing various options / car features, dealing with the paperwork, installing the back-up camera and securing the 2nd key all seamless. He was considerate of our time and distance to the dealership to take final delivery. He was most knowledgeable of the car. There was never any pressure. He went above and beyond the call of duty; his service is most appreciated. More

I bought my car from another dealership. However, when I went to Lindsay Volkswagen and met with Bruce Desimini I found him very knowledgable with service and he was extremely friendly and nice. He helped m went to Lindsay Volkswagen and met with Bruce Desimini I found him very knowledgable with service and he was extremely friendly and nice. He helped me to purchase my Wind Deflector and also helped me installed the tray in my VW trunk. He took his time and explained everything about the operation of Wind Deflector. Overall, great experience going to the dealership!!! More

Mark was awesome from the beginning. He was professional and attentive in his approach. Mark, Sam, and the Sales Manager (sorry do not remember his name) all stayed after hours and even helped in trying to and attentive in his approach. Mark, Sam, and the Sales Manager (sorry do not remember his name) all stayed after hours and even helped in trying to remove all the extra equipment from the trade in. Thanks also to Larry to who was very patient with the financing and the after market sales. This was the most pleasant experience I've had purchasing a vehicle. More

Charles Nguyen did a fantastic job of listening to our needs related to a used car, helping us narrow the search, and staying with us every step of the sale. After we left the lot, he has followed-up, to needs related to a used car, helping us narrow the search, and staying with us every step of the sale. After we left the lot, he has followed-up, to be sure our experience was a good one. And it was. Mr. Nguyen did a fantastic job--he's the first person we'll go to next time we need a car. More

I had just a great experience at this dealership especially the sales person Simon Chu. From beginning to end he was no pressure and knew so much about the car I purchased. I would strongly recommen especially the sales person Simon Chu. From beginning to end he was no pressure and knew so much about the car I purchased. I would strongly recommend this dealership to anyone looking for a car. More

The customer service, friendliness and my overall experience at Lindsay VW was better than I have ever experienced. I called in advance and Robert was able to confirm that the cars I was coming in to experience at Lindsay VW was better than I have ever experienced. I called in advance and Robert was able to confirm that the cars I was coming in to test drive were actually on the dealership lot. When I got to the dealership, they were pretty busy but I was greeted by multiple people who showed me to the nice waiting area and offered me water. Robert was with another customer, but I waited only a few short minutes until he was available. The cars I had called about were all ready pulled to the front and ready for my test drive. Robert was extremely friendly and showed me all of the features both inside and out of the car I was particularly interested in purchasing. He let me inspect the vehicle on my own which was really nice. I didn't feel any pressure to buy at all The car really spoke for itself, it was a gorgeous car with great features for a really reasonable price. Robert gave me his undivided attention from 2:30pm until close to 7pm at night even though the dealership closed at 6pm. Not once did I feel like he was rushing me or trying to hurry along my decision. He explained all of the paperwork clearly and was able to offer me a trade-in value the same day in a short period of time. Throughout the day, Robert continuously asked me if I needed anything, if I was okay, and if I wanted water or anything to drink. He explained to me each time he left the room and for how long he would be gone so I could either walk around or use the bathroom. After my information was taken and the price estimates were explained to me, I met with Laura to go over financing. Laura was very nice, down to earth, easy to talk to and explained all of the options available to me and answered all of my questions, even though I may have asked the same ones twice. She was very polite and also let me think about my decision without any pressure to buy. Once I made my decision, she had all of the paperwork ready for my signature in just a few minutes. In the meantime, Robert had pulled the car up that I had purchased and was getting it all ready with the license plates while I was inside. He also took my license plates off my old car for me to return. When I was on the phone with my insurance company, Robert even put my new keys on my keychain for me. That is quality customer service!! After the transaction was finished it was close to 7pm and Lindsay VW had been closed for an hour, but Robert walked me out to my new car and reminded me of the inside features, told me that I had a full tank of gas, and helped me program my phone to the bluetooth in my new car. I couldn't beleive he wasn't racing home to have dinner! What a really wonderful gentleman he was. Even when I was leaving he made sure that I could get out of the complex, knew how to get to the main road, told me to be careful in the rain, and made sure I exited the dealership lot without any problems. I can't say enough good things about my experience at Lindsay VW, and especially with Robert Derby and Laura Salcedo. I would recommend to anyone purchasing a vehicle from this dealership and working with these individuals. They made buying a car easy, stress-free, exciting and overall a wonderful experience for me. More

Great experience from the minute we stepped in. No pressure, stress, or haggling wars. Joe was very helpful in assisting us and going out of his way to making sure we saw and got what we wanted. Also pressure, stress, or haggling wars. Joe was very helpful in assisting us and going out of his way to making sure we saw and got what we wanted. Also the rest of the staff were very friendly and helpful in making sure we were taken care of. Although we live quite a distance from Sterling, it was definitely worth the drive down there for what we received. More

I enjoyed the sales process at Lindsay VW. It wasn't your typical pushy sales tactic . We enjoyed working with Simon during this journey. His positive attitude and passion for VW helped us through the your typical pushy sales tactic . We enjoyed working with Simon during this journey. His positive attitude and passion for VW helped us through the process. At first we tried Golf GTI, then Jetta TDI, and ended up with Beetle convertible. Great Experience! Would definitely another car from Lindsay VW and especially from Simon Chu! More