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Lindsay Volkswagen of Dulles

Sterling, VA

4.8
1,630 Reviews
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22455 Lindsay Cars Court

Sterling, VA

20166

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Showing 1,630 reviews

June 06, 2017

Great Experience with Bob Derby at Lindsay VW I went to Lindsay VW with idea of continuing my research on a new 2015 DTI Jetta that was recently released to sell. I have never owned a VW or a dies More

by dano1475
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Derby
June 02, 2017

Shady Sales I placed a $500.00 deposit on a New 2015 VW Passat TDI SEL Premium on 25 November 2016 to purchase the car when the VW Diesel issue was resolved and t More

by TDI
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Charles , Clinton Kliegel
Jun 05, 2017 -

Lindsay Volkswagen of Dulles responded

We sincerely appreciate your feedback and apologize for any confusion related to your deposit on a TDI. As you may know, the employee who took the deposit is no longer with Lindsay. We are mailing you an additional check to cover potential interest for 6 months on your refunded deposit. Please call or email me if there’s anything I can do to help. Jerry Holloway, General Manager, 703.880.8080, jholloway@lindsayvw.com

Jun 05, 2017 -

TDI responded

Mr. Holloway, Thank you for the response. As a company, you should be responsible for your employee’s actions. Who took my deposit should not matter. I was given a Lindsay buyers order with the VIN of the vehicle. I just don’t understand how you sold the vehicle if it was already tagged and had a deposit. How did you account for the deposit money? The other thing that bothers me is the deceit in handling the issue. Your people knew the car that I originally selected had been sold. Then again on Friday, 02 Jun 2017, they lied again about the availability of the other vehicle. I wasted my time driving to your dealership twice last week.

June 01, 2017

Excellent Service Alfonso provided excellent service when I purchased my VW. He was able to easily handle the challenges of working remotely as I was out of state. I wo More

by Jim-NY
Recommend Dealer
Yes
Employees Worked With
Alfonso Monteverde
May 27, 2017

All the way from Ohio! My son, who lives in Virginia, brought us into the dealership because of the large inventory of Alltracks, certainly more than we had locally in Ohio. More

by Wizzo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Monteverde
May 24, 2017

Golf R Best car buying experience! Mariya was fantastic! Rebecca at finance department was also great. Very easy with none of the usual car buying hassel. Wo More

by GolfR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mariya Dimitrova
May 22, 2017

Raj is the best!!!! Bought a golf r from Lindsay, great customer service, they worked really hard for me. Raj Mishra was the best. Rebecca and Brian Thomas in finance More

by guilo79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca from finance, Brian Thomas, Raj Mishra
May 20, 2017

Regular maintenance The service techs are helpful. If you call ahead, you can go in without an appointment during slower business times. Waiting area is comfortable and t More

by customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Aldana
May 19, 2017

A great online experience! Raj was great, he loves his job and it shows. I drove all the competition and the VW Golf was the car for me so I started my search the modern way - c More

by charliespare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Mishra
May 19, 2017

Bob Derby made my experience great! Bob Derby was phenomenal. He literally listened to everything I had to say and gave real feedback. He was able to help me with my situation and wasn't More

by kaffinejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Schiro, Bob Derby, Laura Salcedo
May 18, 2017

Wonderful place Wonderful experience in contrast to usually an anxiety riding stress-filled time. Salerep was great, a Joshua Pidek. Was very honest I felt and ma More

by drfranjt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Schiro, Joshua Pidek
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