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Lindsay Volkswagen of Dulles
Sterling, VA
1,628 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 10, 2015
2016 Jetta S w/ Tech Everyone at the dealership was very helpful. I've bought a couple of VW from different dealers and no one gave me the price I actually wanted where Mr Everyone at the dealership was very helpful. I've bought a couple of VW from different dealers and no one gave me the price I actually wanted where Mr. Chu at Lindsay gave me exactly what I needed. More
by Ali.tirmizi123
Employees Worked With
Simon Chu
November 21, 2015
Excellent experience! This was a certified preowned purchase. I started this purchase via Internet. I got a loan, approved etc all on line. Charles graciously walked me th This was a certified preowned purchase. I started this purchase via Internet. I got a loan, approved etc all on line. Charles graciously walked me through the process. When we arrived at the dealership, the car was ready, clean, had new brakes, tires, oil change. We test drove the car, signed all of the papers and we were back on the,road in less,than two hours. Honedtly, that is a record. I have never had a car purchase go as smoothly or quickly. More
by Schl8mn
Employees Worked With
Charles Nguyen
November 16, 2015
Excellent customer service Sridhar Krothapalli was very knowledgeable, he listened attentively and provided a no hurry, no pressure sales approach. I have been to other VW deale Sridhar Krothapalli was very knowledgeable, he listened attentively and provided a no hurry, no pressure sales approach. I have been to other VW dealerships in the area but felt most welcome here. More
by Happy Chappy
Employees Worked With
Sridhar Krothapalli
November 13, 2015
CLyde Htoon and Blake Curtis Rock Clyde Htoon and Blake Curtis have helped make our family happier since helping us add a new car to our family! Our kids are happier because they have Clyde Htoon and Blake Curtis have helped make our family happier since helping us add a new car to our family! Our kids are happier because they have more room in the new car and fight less. Of course, we feel delighted also. Clyde and Blake were not only professional, personable, but listened to our needs and went out of their way to help. No shennanigans. Thank you!! --Megan More
by happy wife, happy life
Employees Worked With
Blake Curtis, Clyde Htoon
November 05, 2015
No pressure, just personal Lindsay VW was a pleasure to deal with! I test drove at least 4 cars and never felt like I have as taking too much time. My salesman, Al Singh, was so Lindsay VW was a pleasure to deal with! I test drove at least 4 cars and never felt like I have as taking too much time. My salesman, Al Singh, was so nice and accommodating. He let me know the pros and cons of each car and the prices. Once I decided on a car the finance process was just as easy. Again, no pressure and Larry was fantastic. Lindsay will change the way you look at car buying! If you need a VW and are leary of the process, see Al. He's wonderful. More
by Starfish
Employees Worked With
Larry Schiro, Jerry Holloway, Al Singh
November 03, 2015
Excellent Positive attitude, friendly people,problem solvers,great team.Clyde is an excellent salesman answer all our questions even call for 2 consecitive days Positive attitude, friendly people,problem solvers,great team.Clyde is an excellent salesman answer all our questions even call for 2 consecitive days to find out if we need anything,I highly recommend to everyone More
by China1
Employees Worked With
Clyde Htoon
October 28, 2015
stress-free and rewarding Joe Borak was both extremely knowledgeable and very professional. He answered all of my questions and made my purchase of a new VW Eos stress-fre Joe Borak was both extremely knowledgeable and very professional. He answered all of my questions and made my purchase of a new VW Eos stress-free and exciting. More
by ginny29
Employees Worked With
Joe Borak, Brian Thomas
October 24, 2015
Door to Door Service. I spent about two weeks researching cars online for purchase. I narrowed down my search to either a Volvo, Saab, or Volkswagen sedan. My goal was to I spent about two weeks researching cars online for purchase. I narrowed down my search to either a Volvo, Saab, or Volkswagen sedan. My goal was to purchase a used pre-certified car with a generous warranty. I randomly called Lindsay VW Dulles to ask a few questions relating to a Jetta that caught my attention on line. I spoke with Charles Nguyen. In my initial conversation, he spent about 30 minutes with me answering all my questions on the phone. He taught me a lot about VW's. My prior car was a Saab and i knew nothing about VWs. I than told him i wanted to visit the his dealership and take the Jetta on a test drive but i had no car. He offered to personally pick me up at the East Falls Church metro, and drive me to Dulles on that Saturday morning at 9:30 am. I didn't realize how far the East Falls Church metro was from the VW Sterling dealership, Charles really went out of his way. We had a about a 15 minute drive to the dealership from the Metro station, we continued to talk about cars. When i arrived at the dealership, a Black 2014 Jetta, with low mileage caught my attention. The Jetta was a pre-owned certified Jetta with less than 6,000 miles on it. I got a great deal on it. Not only is it still under the manufacture 3 year/36,000 miles warranty, but i also get a certified 2 year/24,000 on top of that. Charles was very friendly (never pushy) during the whole process, he even provided me with a Peruvian chicken lunch once he learned i didn't eat breakfast that morning. I ended up purchasing the car on the spot, i had originally planned to check out a few other VW and Volvo dealers that afternoon, but i had such a great experience, I decided to go ahead and drive my 2014 black Jetta home that afternoon. Overall, i would recommend Lindsay VW. More
by SM Arlington Jetta guy
Employees Worked With
Charles Nguyen
October 23, 2015
Friendly staff that understands the customer! I purchased two cars this year that my family loves! Al, was amazing to work with. He understood my needs and helped me find exactly what I was lookin I purchased two cars this year that my family loves! Al, was amazing to work with. He understood my needs and helped me find exactly what I was looking for. I went into the dealership skeptical that I would not be able to make this work and left 100% satisfied with two vehicles that exceed my greatest expectations! Thank you Al and thank you Linsay! More
by Steve V
Employees Worked With
Al Singh, Brian Thomas
October 15, 2015
Horrible service, avoid taking your VW here at all costs On a long distance road trip our 2004 Volkswagen Touareg broke down on a Friday in Maryland. We had it towed to a dealer in Virginia which was the cl On a long distance road trip our 2004 Volkswagen Touareg broke down on a Friday in Maryland. We had it towed to a dealer in Virginia which was the closest dealer to a friend of ours where we would stay the night because we had no way to get home. The dealer was Lindsay Volkswagen of Dulles. They couldn’t look at the car until Tuesday, it took until Wednesday for us to find out what was wrong with the car. They claimed they were calling us and we didn’t receive any calls. We recorded our phone number numerous times with them (which was still not correct on the work order when we picked up the car). We were informed that both gas pumps needed to be replaced. We were quoted a price and told them to go ahead and do the job. When we picked up the car on June 24th 2015 the bill was significantly higher than what was quoted. The service advisor didn’t quote us the tax and the manager ended up waiving that. My husband asked them if the filter was changed when the gas pumps were replaced because we were concerned about contaminated gas. We were told “yes that is part of the pump”. We drove back to NYC that night. On August 30th 2015 I was alone in the car with our infant son and the car looses power as I’m driving down the highway. Thankfully I got off the highway safely before it died and once it stopped it wouldn’t restart. We had it towed to Bayside Volkswagen here in Great Neck, NY. We were called and told that both gas pumps needed to be replaced. We showed them that this was already done in June and were told by David Nosovsky that they don’t honor VW’s warranty from another VW dealer. He showed my husband a work order and if my husband had re-paid for the same job they would’ve replaced the gas pumps with no question. He stated that the invoice from Lindsay VW didn’t list the falange and that they always change it when the pumps are replaced. We called Paul Boots at Lindsay VW who called them and explained these are under warranty and that they should be replaced as such. Paul Boots also communicated to me that they don’t replace falanges and that it’s an up charge to the customer that isn’t necessary. David then calls my husband to have him authorize 5 hours of diagnostic testing to “make sure” it’s really the gas pumps. We refused to authorize such charges as it was $130.00 an hour for their time. The only manager available at Bayside that day was Charlie the parts manager who spoke with me and after researching the incident called and stated Bayside would eat the cost of the diagnostic testing. Calls were made to Paul Boots again and Jerrey Holloway at Lindsay VW. The next day I get a call informing me that it was a loose hose which they re-connected and that Lindsay VW was covering the cost of the work. Nothing was replaced. On Friday October 9th, 2015 the Touareg stalls in the middle of an intersection and failed to start again, with our family in it. It took 8 men to help push it out of the intersection into a safe place. We had it towed back to Bayside VW. When we got a call on Tuesday they informed us the gas pumps failed and one needed to be replaced. This time they would contact VW to cover it under warranty. They stated the falange HAD to be replaced and the cost was over $500.00. They stated it cannot be used again as the hose will not reconnect to it. I called Paul Boots at Lindsay VW and he stated they won’t be responsible for anything needing repair. I called the VW customer advocate line and got a case #. The next day I heard nothing so we called Bayside VW and negotiated that we would pay the part but not labor. They agreed. The VW customer advocate called late that day and stated that unfortunately they can’t hold Lindsay VW responsible for the work they did. Even though it’s obvious it wasn’t done right when the car died twice with confirmation of the same issue they “fixed”. When I picked up the vehicle, the invoice stated falange/filter. This is the part we paid for. There are no filters in the pumps. The Filter is housed in the falange. We were told this was replaced when we picked up the car from Lindsay VW and it was not. All of these problems occurred due to an insufficient repair. And the only person that has suffered is our family, being stuck twice when the gas pumps failed, having paid to tow it multiple times and being without our car for a week each time. No one has tried to right this wrong and I am utterly disappointed in VW service and workmanship. More
by favored1
Employees Worked With
Samuel Jackson, Paul Boots, Jerry Holloway
