Lindsay Volkswagen of Dulles

Great customer experience! I've a long experience buying cars, but this last one was the best! The Sales Consultant, Mrs. Pantoja, perfectly understood our needs and she offered I've a long experience buying cars, but this last one was the best! The Sales Consultant, Mrs. Pantoja, perfectly understood our needs and she offered us a great option that made us quite happy. Also, the Manager and the Finance staff were very nice with us. Certainly I recommend buying from Lindsay, please ask for Mrs. Pantoja, she is the best! More

Thanks to Joshua, I have my dream car! It had been 11 years since I'd purchased a new car. Based on my last car-buying experience, I had my guard up; I wanted the car without the pressure. It had been 11 years since I'd purchased a new car. Based on my last car-buying experience, I had my guard up; I wanted the car without the pressure. I was so pleasantly surprised and relieved at how relaxed my experience at Lindsay VW was. Joshua was personable and knowledgeable without being overbearing. He worked to find the right vehicle for me and presented me with several choices. In the end, thanks to Joshua Jay, I drove home in my dream car, a Golf GTI 6-speed manual! More

A miserable experience with a miserable dealership Having spent the better part of two days negotiating a price with Lindsay VW for a new car, I finally gave up today. Nine years ago, we bought our Having spent the better part of two days negotiating a price with Lindsay VW for a new car, I finally gave up today. Nine years ago, we bought our sixth Volkswagen at Lindsay. It was 2005 and the experience was great. Paul Schneider, a former salesman, was a true gentleman. We used Lindsay for service since 2005, however this dealership has taken a turn for the worse. While negotiating pricing via email with the salesman, the internet sales manager accidentally sent me a copy of a note meant for his salesman. The note was advising the salesman that "this guy is confused" and to " just smooth him over" and to close the deal with "no more negotiating". So while I realize this wasn't meant for my eyes, the sender offered a very weak apology. Additionally, my report of his behavior to the dealership management was ignored, as they never responded at all. Crickets. They clearly don't care about their customers. If you go to buy a car at Lindsay, be prepared to pay too much for a car and be told that all of the other dealers in the area are, to quote them, "liars". Seriously? We are now dealing with Stohlman VW and have been treated politely and been offered much better pricing. We have purchased VWs from them in the past, and should have stayed with them. I realize that all dealers have their issues, and that employees have bad days. An email from the dealership manager would have been nice. I don't think that is asking too much. If you enjoy being smoothed over, this may be the place for you. More

Bought a GTI and couldn't be happier with the purchase Lindsay cared about my purchase. Josh Pidek, the salesman who helped me was very knowledgeable. The entire experience was top notch. I would definitel Lindsay cared about my purchase. Josh Pidek, the salesman who helped me was very knowledgeable. The entire experience was top notch. I would definitely buy from them again. From inquiry, to introduction, to finance process to delivery, everything was super easy and I never felt pressured. More

Outstanding new car buying experience I bought my first car in 9 years from Lindsay Volkswagen of Dulles from Eyad Tabba. He got me every car I wanted to test drive, he waited without ring I bought my first car in 9 years from Lindsay Volkswagen of Dulles from Eyad Tabba. He got me every car I wanted to test drive, he waited without ringing my phone off the hook for nearly 3 months between my initial interest and my purchase, and he was extremely easy to work with. I got a great price on my trade-in which was in almost rough shape and on top of that he sold me the car I wanted at the price I wanted. I bought a 2015 Golf TDI S for under 20k and they even beat the interest rate quoted to my by USAA on financing. The overall experience was as enjoyable and stress free as my commute in my new TDI Golf. Highly, highly recommend this dealership to anyone looking and for my car purchases as long as I'm in Northern Virginia Eyad has first right of refusal on selling to me. More

Pre-Owned Auto Sales Just purchased a pre-owned VW Jetta with Lindsay VW. Great buy and great experience with the dealer and sales person (Clyde Htoon). Thanks Clyde for y Just purchased a pre-owned VW Jetta with Lindsay VW. Great buy and great experience with the dealer and sales person (Clyde Htoon). Thanks Clyde for your assistance with the purchase. You made my decision so much easier. More

Kaela Rocks From the time I saw the car I wanted online until they handed me the keys, this was a positive experience. The car is great, the price was right, and From the time I saw the car I wanted online until they handed me the keys, this was a positive experience. The car is great, the price was right, and my sales representative Kaela was an absolute delight to work with. I live a couple hours away from the dealership, so Kaela took extra care to be responsive to my questions about the car, giving me the information I needed to know that it was worth making the trip to take a test drive. She even sent me extra pictures of specific features when I asked. Hopefully I won't need a new car for a while, but when I do I know I'll be headed right back to Lindsay. More

AWESOME experience purchasing my new Tiguan R-Line! I worked with Simon Chu and Marc Weinstein. Te provided the most comprehensive and easy sales experience. I had a lot of questions and they took the t I worked with Simon Chu and Marc Weinstein. Te provided the most comprehensive and easy sales experience. I had a lot of questions and they took the time to answer all of them and went above and beyond to make sure I felt comfortable making my new purchase. I've had the car for a week now and have been extremely satisfied. Great car, car sales experience, and a great team to work with at Lindsay VW! More

Worst sales, finance and service experiences From dishonest, bait and switch sales agents (Joe B.) to upselling finance guy (Larry) to inept service advisor (Pete). I bought a new passat at a fa From dishonest, bait and switch sales agents (Joe B.) to upselling finance guy (Larry) to inept service advisor (Pete). I bought a new passat at a fantastic price but Joe came across as very dishonest. We only went forward with the deal because the price was great. Went in for two week double check service and to pick up items that were listed on our invoice but absent in the car, supposed to be a one hour appt. Took over five hours. No phone call from service. I called and left 4 different messages during the day, no one returned my call. Finally I started asking for managers, got through to sales manager who helped me get in touch with my service tech (who was apparently dodging my call?). Joe was supposed to have left the missing items for me, but no one could find them. I suggested they take them from another car on the lot, which they did. Radio/nav system was super laggy, Joe said there was an update available. Pete in service said there wasn't. Just a mess all around. Won't return, won't recommend. Jerry and Megan were very professional in listening to my complaints, but no recourse offered. More

Great experience at Lindsay This is my second new car purchase within a two years and Simon handled both purchases. My 2014 Passat was totaled in a head on collision in 2015. My This is my second new car purchase within a two years and Simon handled both purchases. My 2014 Passat was totaled in a head on collision in 2015. My family survived that crash so we purchased the 2015 Passat TDI SEL. Great staff to work with. More